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"Location: * Very very conveniently located beside Nagano train station as well as the bus terminal * The hotel itself is also linked via a walkway on the 2nd floor to the train station - making access even more convenient * Lawson and Family Mart just at the doorstep; many food options nearby Service: * Check-in and check-out were a breeze, thanks to the use of an automated system (first I’ve ever seen!) * Staff are also very friendly and very helpful, especially when I had questions about the area Rooms: * Clean and well maintained * Tend to be smaller/ more compact but still made for a nice stay. The beds and pillows were really confortable!"

"Always a pleasure to stay at this hotel; friendly staff, decent sized rooms, free amenities, amazing rooftop outdoor onsen which accommodates tattoos if covered. "

"This is my second time staying at Richmond Hotel Matsumoto. Just love it."

"Onsen was nice"

"Very close the train station, "

"Room was clean and check in was super easy"

"Room is clean, we had very peaceful sleep. The breakfast buffet is excellent food and variety. Our check in was very late at 1 am but the front desk gentleman is very helpful, in providing where to park and is welcoming to my daughter and me. The buffet on 16 th floor has very nice window glass view overlooking the mountains."

"I would stay here again when visiting this area again. Excellent hotel and service. "

"Clean room and friendly staff."