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"This was the most beautiful Ryokan we’ve ever stayed in. Wonderful hosts, beautiful rooms, amazing food, lovely Onsen and absolutely stunning walks in the hills and mountains around. Thanks to our wonderful hosts!"

"Hotel’s onsen as shown in the website pictures are for members only. Only basic dormitory style rooms were offered with public bath which had water pressure problem that 2 cannot wash at the same time. The bath uses regular, non-hot spring water which only open from 800-2000. No hot water in the dormitory bathrooms. Hotel is well equipped with gym and game room however for members only. Wish more clarification on the booking sites for this. "

"Loved the area"

"レストランは研修中？の女性が、動き、声かけ、気付きが抜群に良かった。男性陣がもっと全体に目を向けないと研修中の女性の動きがよいだけに負荷がかかりすぎてると思う。ドリンクオーダーもテーブルにベルもないしわざわざ注文を伝えにレジまで行く有様。 夜のコンサート企画は素晴らしい演奏で聴き応えがありました。"

"Excellent service and the food is amazing. A must stay!"

"Nice and warm hospitality"

"Very nice ryokan to stay. Friendly and helpful staff."

"We Stay with comfortable and really good and traditional Japanese Onsen hotel. Good taste of Breakfast and Dinner. "

"It's great to feel traditional japanese local nature and life :)"

"スタッフのみなさんの対応がとても気持ちいいもので、『また来たい』と思わせるものでした。 子供への接し方も素晴らしく、心から楽しんでいる姿が親としてもうれしかったです。 布団も子供用のものも部屋にあり、こういう心遣いもありがたい限り。料理も美味しく、とても満足。 ぜひまた訪れたいと思います。"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Well maintained roure-inn hotel in the heart of the city."

"The beds and pillow were quite hard. Basic hotel"

"Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas"

"部屋が古くて狭いので2部屋使わせてくれたが不便"

"とってもおしゃれで広くて、ドリンクのサービスが嬉しかったです"

"Easy to park. Wife would give it 4 stars. 6 yr old would give 5 stars for the rock climbing wall. No lift for 2nd floor rooms and would have life more space to open suitcases but overall nice place to stay."

"I would definitely stay here again and recommend."

"A traditional Japanese onsen hotel. Staff are experienced and served with heart. Very nice experience if stay, would definitely recommend to anyone who will travel to this area!!"