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"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"Toilet is too small. My pee is out of target."

"I stayed here with my daughter and we had a wonderful time. I loved the onsen and walking around the resort and dining in our robes and slippers, so relaxing! the food was great, so many choices. "

"Great place."

"Excellent amenities, friendly staff and fun little town. "

"Beautiful traditional Japanese inn with onsen, which can be booked for private use too. Very peaceful location. Great food."

"Breakfast was delightful. "

"My family loved our stay here. The free drink bar and dining area were great! We loved the mineral bath too. Highly recommend this hotel and village. "

"What a great find! Everything was outstanding: from check in to check out: super friendly and helpful staff, spotless place, very well organised, great food, plentiful breakfast,… I wish I had booked for an extra night. The whole family loved it!"

"Sauna was great, the futons were not comfortable and bathroom was very dated. "

"Renovated hotel, very nice, good value "

"Beautiful vista, food was great (strongly recommend doing a dinner reservation AND a breakfast reservation) owner was extremely kind and generous. He spoke better English than I spoke Japanese, which made it extremely easy to meet in the middle. 10/10 experience."

"My japanese is currently at an N5/N4 level but the staff spoke great English. Great place to stay"

"Lovely hotel in a very tranquil setting. Wonderful french food with local Japanese ingredients."

"Great location, friendly and helpful staff Well sorted breakfast "

"トイレ付きの和室を利用しました。子連れにはトイレ付きで正解でした。どこも清潔感があり快適に利用できました。ご飯も美味しかったです。朝食のパンがとても美味しくて、いつもご飯派の娘も喜んで食べていました。ホテルと違う部分はありますが、とてもリーズナブルですし満足です。わんちゃんも可愛かったです！"

"The room is clean and comfortable "

"部屋が狭く設備が古い。電源コンセントも少ない。"