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"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"Toilet is too small. My pee is out of target."

"Comfortable hotel in a stunning location The outdoor onsen was very nice "

"Amazing hospitality. Food was incredible, and the onsens were awesome. "

"Great stay! The onsen is wonderful and large with a sauna, meals are included and delicious"

"Location of its facility is surrounded by magnificent and beautiful mountains with lots of green, atmosphere is totally different from big city Tokyo. The owner of pension is quite friendly, and capable to treat guest with "omotenashi" from his long experience. "

"トイレ付きの和室を利用しました。子連れにはトイレ付きで正解でした。どこも清潔感があり快適に利用できました。ご飯も美味しかったです。朝食のパンがとても美味しくて、いつもご飯派の娘も喜んで食べていました。ホテルと違う部分はありますが、とてもリーズナブルですし満足です。わんちゃんも可愛かったです！"

"Beautiful vista, food was great (strongly recommend doing a dinner reservation AND a breakfast reservation) owner was extremely kind and generous. He spoke better English than I spoke Japanese, which made it extremely easy to meet in the middle. 10/10 experience."

"Renovated hotel, very nice, good value "

"Bellissima esperienza, ci siamo sentiti a casa. L’hotel seppur piccolo è molto accogliente e ha superato ogni nostra aspettativa. C’è la possibilità di riservare per 1 ora una sauna/onsen privata, bellissimo! Ci torneremo sicuramente. Se devo trovare un punto sfavorevole è il rumore che si sente degli altri ospiti. Ma per la bellezza del locale e del luogo, si puó certamente chiudere un occhio :)"

"Great staff, food, location and experience! "

"Everything was extraordinary. "

"The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony. "

"客室が綺麗で、スタッフの方々も親切丁寧でした 大浴場も綺麗でゆったり入れて満足でした"

"Close to highway and many good restaurants nearby"

"Our experience with this hotel was overall good! Staff was kind and friendly, facilities were a little dated and the lighting inside the room needs updating, pure white light is not the most pleasant, however the traditional Japanese bedroom experience was very cool! Breakfast was also awesome! That alone made this experience super cool!"

"My all time favorite stay in Japan is Hirotani Pension! "

"Dog friendly inn with onsen hot mineral bath in mountain resort area. Riding available nearby for horseback enthusiasts. Very good attached restaurant. "

"If you are a tourist, this place is only accessible by taxi. If you want to take the bus, make sure you do not have luggage as the city busses are very small. The onsen is really the highlight of the place. "

"The staff was very nice and helpful. I would stay there again."