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"Absolute gem! Beautiful scenery, fantastic hotel, fabulous service and delicious food. Definitely recommend! "

"Generally alright. Our room wardrobe abit spoilt. The female staff at counter are all friendly. "

"Average hotel with good staff but very overpriced for what it offers."

"The perfect Ryokan! I will return! "

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Close to highway and many good restaurants nearby"

"Very easy process to self check in, room spotless, great free drinks options, excellent breakfast (would recommend getting double portion of 'toast', which is delivered to your door at specified time (you must choose order before 11pm). Great location next to lake front. Would def stay again 😎"

"食事も美味しく、温泉はちょうど良い湯加減で最高でした。スタッフの方々も親切でいい宿でした。"

"Standard business hotel, simple and not expensive."

"The location was great with Katakurakan right in front of Hotel."

"Such a peaceful experience. Clean and spacious rooms. Amazing baths especially the outdoor bath. Food is plentiful with a wide variety of flavours and the staff were very polite. The building is a little tired but the service makes up for it. "

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"Wonderful we have a great time Cleaning is good staff is nice good location "

"I stayed at this hotel for the Norikura HC event. The hotel prepared a very early breakfast for the visitors. It was very nice. But there was one thing that was disappointing. It was parking problem. When I checked-in, it was already full, so staff let me know 2nd/3rd parkings. But map was so complicated, that's why I tired to look for them. If the problem is releafed, I'd like to stay (at 2025 Norikura HC?) again."

"とてもよかったです。"

"The beds and pillow were quite hard. Basic hotel"

"Very friendly and accommodating hosts. They prepared us an amazing 4 course meal for dinner and a beautiful breakfast. We played games after dinner and they helped with suggestions about what to do in the area. "

"Amazing stay at this ryokan. The place is very quiet and zen. The onsen is great with indoor/outdoor spaces. I recommanded strongly"

"Beautiful vista, food was great (strongly recommend doing a dinner reservation AND a breakfast reservation) owner was extremely kind and generous. He spoke better English than I spoke Japanese, which made it extremely easy to meet in the middle. 10/10 experience."