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"The staff was very helpful and offered me the choice of a ground floor room as there was no lift. The room was fine but a bit tired. Redecoration would go a long way. I left too early for breakfast, so I looked at buying a snack from the counter in reception. The prices were extortionate! I expected them to be more expensive than if you bought from a shop, but £6 for a packet of crisps that cost £2.50 in a shop was far too much of a mark up in my opinion and was taking advantage as there was nowhere else to shop nearby. It is extremely convenient for T5 though. "

"We have been staying in this hotel for the past 5 years. It has a Great location, short walk to Swiss Cottage tube station. Plenty of space for car parking (at £40 a day this is expensive). The family room ( 2 double beds) is a good size. The hotel rooms need updating as they are starting to look worn and old. "

"This was a great find for our 13 hour layover at London Heathrow. It was a 10 min walk from terminal 4 and the price was decent. The hotel was clean and the restaurant had great dinner options. "

"Ok for a quick overnight stay, car parking extra - wouldn’t say the beds were that comfortable. "

"Great location in terminal 2. I had one night there and got there via tube. Directions were so easy to navigate, and I was able to find the hotel. My flight was conveniently located in terminal 2 so I was able to sleep in and check my bags early. Room service was also great. "

"Room not cleaned to an acceptable standard. Long hairs on the worktops and in the bath. Shower curtain was still wet, can only mean it had not been changed, not nice."

"Restaurant staff were excellent!"

"Easy check in"

"For most visitors this is a one night stay hotel for the airport for early morning flights. Despite being a good Ibis its neighbours offer similiar or above standard offerings at a cheaper price. The room is small but clean and well furnished. The shower is warm but contains a 3-in-1 shampoo/conditioner/body. The bed is large but hard. The room is also never entirely dark due to the corridor light always being on and the fire alarm flashing brightly. This is a 24/7 hotel so noise is expected all night. You can expect to hear your upstairs neighbour. "