Ratings based on 987 Verified Reviews

4.7 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 23 Jan. 2020 on Hotels
Comment from Hotel Management
31 Jan. 2020 by Daniel Wenzel, Hotel Management
Hallo Wonsun Vielen Dank für deine Bewertung! Wie ich sehe, warst du nicht rundum zufrieden mit deinem Aufenthalt! Um die selben Fehler nicht zu wiederholen, würden wir uns über ein detaillierteres Feedback sehr freuen! Bis hoffentlich bald in Berlin Daniel Wenzel Assistant Front Office Manager
3 out of 5
by A verified traveller

Posted 3 Jan. 2020
The hotel is in am amazing area and the staff are great but still failed to resolve my issues. The bed pillows are not comfortable at all and when I complained they gave me extra pillows... still uncomfortable. There was an odor in my room... my room basically smelled like a kitchen - nothing was done to fix this. The internet had issues were it frequently stopped while you were using your ipad or iphone and this too nothing was done to fix it.
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Anonymous Thank you for your Feedback! I am sorry to see, that there were issues we were not able to fix during your stay. We of cause try to fix ongoing issues asap! Even we would not be able to change it in this moment, at least we always can offer a roomchange. I am sorry, that obviously that did not take place! I am happy to let you know, that those issues are rare and we try to keep everything running at its best! Maybe, there will be another chance visiting us? We are looking forward welcoming you soon - we would be happy! All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller from Oxford

Posted 26 Dec. 2019
the hotel is in a good location in west Berlin next to Berlin zoo excellent staff, the hotel is pretty 'cool' a great atmosphere very good breakfast and service excellent the room had nice pot plants , a hammock and great view of the zoo yes i would stay again any time my only gripe .. the only hotel i have stayed in over 40 years which does not have a chair in the room
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Anonymous Thank you for your lovely words! We are happy, that you've had overall a great time with us! For the future, please just let us know regarding your preference for a chair in the room. We are always happy to help out and bring up a chair to your room. We are looking forward welcoming you back! All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Festive December stay

Posted 24 Dec. 2019 on Hotels
Amazing festive stay. Friendly staff who went out of their way to ensure you had everything you needed. Clean, great location. Hammock in the room is a great touch & so we’re the little sweets they gave us to celebrate our anniversary. Also fantastic reviews for the Monkey Bar on the rooftop which we ended up in on every night of our stay. Would definitely recommend and will 100% stay here again on our next visit to Berlin.
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Emma Thank you for your lovely feedback! We are very happy, that you both had such a great anniversary with us! We wish you all the best for the future - and we are looking forward welcoming you back! Maybe on another anniversary? All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Posted 17 Dec. 2019 on Hotels
Comment from Hotel Management
12 Jan. 2020 by Daniel Wenzel, Hotel Management
Hallo ifat Vielen Dank für deine Bewertung! Es freut uns, dass du rundum eine gute Zeit bei uns erlebt hast! Bis hoffentlich bald in Berlin Daniel Wenzel Assistant Front Office Manager
3 out of 5
by A verified traveller

Posted 14 Dec. 2019
Comment from Hotel Management
12 Jan. 2020 by Daniel Wenzel, Hotel Management
Hallo Anonymous Vielen Dank für deine Bewertung! Wie ich sehe, warst du nicht rundum zufrieden bei uns. Über ein detaillierteres Feedback würden wir uns sehr freuen! Selbstverständlich wollen wir ein negatives Erlebnis nicht wiederholen, daher wären wir über eine Nachricht mit deinen Erfahrungen sehr dankbar! Liebe Grüße und hoffentlich bis bald Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Posted 10 Dec. 2019
Loved our jungle room fantastic service great location very professional
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Russell Thank you for sharing your feedback with us! We are happy, that you've had such a great stay with us! We are looking forward welcoming you back soon! All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Posted 7 Dec. 2019
We thought this hotel was really fun and different. The design was contemporary and very unique and comfortably casual. The guestrooms were beautiful and very spacious. The lobby was warm and inviting with a great music mix always playing and varied spaces for more or less lively ambience...spaces to go that were more or less quiet. The restaurant at roof level was excellent and very innovative, one of most highly rated restaurants in Berlin...and a convenient bakery/coffee bar at the lobby. The elevator was a lot of fun and entertaining. Perhaps the corridors are a little too dark but very dramatic. Also perhaps it would be nice to have an area rug in the guestrooms with otherwise concrete and tile floors only. The location was convenient with close access to public transit. We loved staying there and highly recommend it.
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Craig Thank you for your lovely feedback! We are happy, that you've had such a good time staying with us! We always try to catch the city's spirit our hotel is located to - in this case it is Berlin. Our corridors are part of that and should show the famous underground club scene of our never sleeping city. We are looking forward welcoming you back soon, Craig! All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Posted 27 Nov. 2019 on Hotels
One word- Perfection
Comment from Hotel Management
10 Jan. 2020 by Daniel Wenzel, Hotel Management
Hello Ofer Thank you very much for your lovely feedback! We are happy, that overall you've had such a great time with us! One word: Thanks! We are looking forward welcoming you back soon! All the best from Berlin Daniel Wenzel Assistant Front Office Manager
5 out of 5
by A verified traveller

Posted 25 Nov. 2019 on Hotels
Comment from Hotel Management
12 Jan. 2020 by Daniel Wenzel, Hotel Management
Hallo Marcus Vielen Dank für deine Bewertung! Es freut uns sehr, dass du eine so schöne Zeit bei uns erlebt hast! Bis hoffentlich bald in Berlin! Liebe Grüße Daniel Wenzel Assistant Front Office Manager