Terrace/patio

Reviews of Hilton Garden Inn Charlotte Airport

3 out of 5
Hilton Garden Inn Charlotte Airport
2400 Cascade Pointe Blvd, Charlotte, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 745 out of 1000 reviews" "
Rating 8 - Good. 160 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean friendly staff
Stayed 1 night in Apr 2024
Response from L Washington on 22 Apr 2024
Thank you for staying with us!

8/10 Good

Akiera

Travelled with partner
Liked: Cleanliness, amenities
I love staying at the Hilton everywhere we go. This trip we were on the fifth floor and the bed was extremely over used. Very noisey even to sit on. But overall it was a nice stay.
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Parking is $11 per night. Not that it’s a big deal, just seems petty. You can just pay the parking fee at the desk. You have to signup on some app. I’ll never use this place again.
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Well taken care of. Staff very nice although front desk was understaffed and a little abrupt. For me a frequent travelled the value wasn’t there. Very high end for a quick overnight stay and they charge daily rate to park your car. They do have a shuttle, however drive to the airport on your own is 8 minutes. Shuttle takes 15 and leaves every 30. Won’t stay here again unless I have a multi day conference.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 21 Apr 2024
Dear Jane, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Cheryl, Falmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book. Staff very kind and helpful
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 20 Apr 2024
Dear Cheryl, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Charlotte Airport!Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome for the price! They accommodated an early check-in around 1pm for us, and texted me within 10 mins of going to the room to ensure everything was good for us. I've never had that before. The room was super clean and fully stocked. The mattress was on the firmer side, which I loved but my partner didn't love as much. Checkout is 12pm - I've always had to checkout earlier so I enjoyed that a lot too. The front desk staff were friendly, and made sure we knew their names and greeted us each time we walked by. They also have a large selection in their shop for snacks, drinks (including alcohol), microwavable food, etc. Overall, highly recommend!
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 16 Apr 2024
Dear Brandy, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for recommending us to fellow travelers. We're thrilled to receive compliments about our hotel and staff. We're overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. It's also wonderful to know that you liked our spotless room, amenities, and on-site shop. While we are glad the comforts of the mattress met your expectations, we regret knowing it was not as satisfactory for your husband. We appreciate your observations, as we always want to know how we can enhance our guests' satisfaction. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Kate

Liked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 16 Apr 2024
Dear Kate, Thank you for choosing Hilton Garden Inn Charlotte Airport and for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be free for overnight guests
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 14 Apr 2024
Dear Gabrielle, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. Your feedback about the parking fee is important to us. We regularly assess our pricing to ensure it aligns with the current market in our area, and we appreciate your input as we strive to improve our guests' experiences. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again. Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Traci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish you didnt have to pay for parking but the hotel was great.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 12 Apr 2024
Dear Traci, Thank you for the generous review of your recent stay at the Hilton Garden Inn Charlotte Airport! We are pleased you loved our hotel. However, we truly regret any inconvenience caused by our parking fees. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Sincerely, Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Samer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Super close to airport. Would stay here again.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 10 Apr 2024
Dear Samer, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and cleanliness. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Monica

Travelled with family
Liked: Staff & service, property conditions & facilities
Great restaurants near by and very convenient to airport.
Stayed 1 night in Apr 2024
Response from L Washington on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all very friendly
Stayed 1 night in Apr 2024
Response from L Washington on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Will definitely stay here again
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 9 Apr 2024
Dear Catherine, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our property and are glad that we were able to provide you with an outstanding experience throughout your stay. We love knowing you plan to return, and we can't wait to welcome you back for another exceptional stay.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds r nice and comfortable
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 8 Apr 2024
Dear Kathleen, Thank you for your kind review of Hilton Garden Inn Charlotte Airport! We're delighted to learn that you thoroughly enjoyed the comforts of the bed. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another marvelous experience in the future!Sincerely, Hilton Garden Inn Charlotte Airport Management

8/10 Good

Debbie

Travelled with group
It was nice and located close the airport.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 8 Apr 2024
Dear Debbie, Thank you for the generous review of your recent Hilton Garden Inn Charlotte Airport stay! We are pleased you enjoyed your stay and appreciate you mentioning our convenient location close to the airport. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management

6/10 Okay

Kathy

Liked: Cleanliness, staff & service
The noise from the hallway during the night was extremely loud, waking us up twice. They obviously need better sound proofing. In addition to the noise problem, the hotel has a large parking lot for guest parking that they now charge extra for you to pay to park. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 7 Apr 2024
Dear Kathy, Thank you for sharing about your stay at our hotel. We are pleased you enjoyed many aspects of your time with us. However, we apologize for the street noise you encountered and how it disrupted your good night's sleep. We also regret not meeting your expectations regarding the parking fee and the inconvenience it may have caused. We are happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. We will address this with our respective teams for further improvements. Thank you for choosing us, and we look forward to making your next stay perfect.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Susanne

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 8 Apr 2024
Dear Susanne, Thank you for choosing Hilton Garden Inn Charlotte Airport and for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff kindness. It had no downsides for us.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 7 Apr 2024
Dear Steve, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved the cleanliness of our property and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Steven, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 6 Apr 2024
Dear Steven, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased you found us to be a great place and enjoyed your time with us. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Wanvoiria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 5 Apr 2024
Dear Wanvoiria, Thank you for choosing Hilton Garden Inn Charlotte Airport and for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Johannes, Sleepy Hollow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 6 Apr 2024
Dear Johannes, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Charlotte Airport.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, and bed was comfortable. My only gripe was we waited over 45 minutes for the shuttle to come back after we just missed it. We watched the Charlotte Airport Hilton shuttle, which is 1/2 mile away from the Hilton Garden, come 3 times before the Hilton garden shuttle arrived.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 1 Apr 2024
Dear Adam, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved the cleanliness of our room and the comforts of the bed. However, please accept our apologies for the delay you encountered in riding from the airport to our hotel. We appreciate your observations regarding the time intervals between the shuttles; we will address this with our respective teams as we continue to work to improve our timeliness for all our shuttle requests. We look forward to seeing you again anytime your travels bring you back this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for travelers
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 31 Mar 2024
Dear Alexander, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and sharing your experience with fellow travelers. We are delighted you thoroughly enjoyed your time with us and liked everything our hotel offers. We hope to accommodate you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 26 Mar 2024
Dear Heidi, We are pleased to receive your generous rating for Hilton Garden Inn Charlotte Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great breakfast option
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 25 Mar 2024
Dear Todd, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are glad you loved our property and the variety of breakfasts. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Mary, St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight was canceled and lucky to get a reservation after frustrating hours at airport. Staff was wonderful. Fast check in and has a restaurant and bar. Just what we needed
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 25 Mar 2024
Dear Mary, We are delighted to read the review of your stay at Hilton Garden Inn Charlotte Airport. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you found everything about us satisfying. It's also great to know that you loved the service provided by our associates and that the restaurant and bar suited your needs. We can't wait to welcome you back for another exceptional stay.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from L Washington on 21 Mar 2024
Thank you for staying with us. We loved having you here!

8/10 Good

Mattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was bigger than I expected.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 19 Mar 2024
Dear Mattie, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that we exceeded your expectations with our spacious room. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

6/10 Okay

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice until I woke up this morning to a roach on my nightstand. That was very disappointing and disturbing since the property appeared to be well maintained.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 19 Mar 2024
Dear Adrianne, Thank you for sharing your candid review. You are correct in expecting a comfortable and clean environment when staying with us. We follow the most rigorous industry standards regarding our property's cleanliness and pest control, and what you described is unacceptable and does not represent our quality standards. Our pest control provider services the hotel regularly, and we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

kimberly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. convenient to Uptown charlotte.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 18 Mar 2024
Dear Kimberly, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our clean, quiet hotel and convenient location. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

8/10 Good

Kathleen

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 6 Apr 2024
Dear Kathleen, On behalf of our team at Hilton Garden Inn Charlotte Airport, thank you for the nice rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

6/10 Okay

Sally

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Cannot believe i had to pay for parking. Many other hotels close that do not charge and are closer to places to eat. In an industrial business park. No place to walk for food. Will not stay at garden inn again. Staff was extremely nice
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 17 Mar 2024
Dear Sally, Thank you for your feedback. We understand your concern about parking fees. Please note that our parking policy is mentioned on our website to ensure transparency for our guests, and our rates are competitive with nearby options. While we regret any inconvenience regarding the location, we're pleased to hear you found our staff extremely friendly. We hope you'll reconsider and give us another opportunity to host you in the future.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining and friendly staff. Quiet nice rooms
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 12 Mar 2024
Dear Andy, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and sharing your experience with fellow travelers. We are pleased that you liked our comfortable rooms, excellent dining options and that our devoted associates took excellent care of you. Reviews like yours make all of our efforts worthwhile. We hope to accommodate you again soon for another great stay.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Tristan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 12 Mar 2024
Dear Tristan, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Hilton Garden Inn Charlotte Airport. We'd love to host you again someday for another great visit.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 30 Mar 2024
Dear Jesse, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn Charlotte Airport and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

4/10 Poor

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
They charge for parking one car. Not cool.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 10 Mar 2024
Dear Matthew, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive, and the things you would change. Your satisfaction is our top priority; therefore, we regret any inconvenience you experienced due to the parking fee. We will continue to work diligently to provide excellent service and value to our guests, and we hope you will give us another opportunity to exceed your expectations in the future.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location and easy, accessible parking area.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Charlotte Airport Management on 7 Mar 2024
Dear Rosa, Thank you for the generous review of your recent stay at the Hilton Garden Inn Charlotte Airport! We are pleased you found our location safe and convenient with ease of parking. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management

8/10 Good

Katrinka

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 26 Mar 2024
Dear Katrinka, Thank you for your kind rating! We are glad you had such a positive experience at Hilton Garden Inn Charlotte Airport, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Virginia, West Dundee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Charlotte Airport Management on 3 Mar 2024
Dear Virginia, Thank you for choosing Hilton Garden Inn Charlotte Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay but hotel was very clean and staff was courteous.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Charlotte Airport Management on 3 Mar 2024
Dear Karen, It was a pleasure having you as our guest at Hilton Garden Inn Charlotte Airport, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to welcoming you again the next time you are in the area. Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Tiea

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 2 Mar 2024
Dear Tiea, On behalf of our team at Hilton Garden Inn Charlotte Airport, thank you for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 28 Feb 2024
Dear Melissa, On behalf of our team at Hilton Garden Inn Charlotte Airport, thank you for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 24 Feb 2024
Dear Jeffrey, We are pleased to receive your generous review for Hilton Garden Inn Charlotte Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Rene'

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay!
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 24 Feb 2024
Dear Rene', We are delighted to read the review of your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Monica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fur baby felt very welcome
Stayed 2 nights in Dec 2023
Response from L Washington on 16 Feb 2024
Thank you for staying with us and your awesome Pet. We welcome you back anytime! Have a great weekend.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was a great place to stay near the airport. It seems super safe, which cannot be said for all the airport hotels. It is absolutely not walkable, but the airport shuttle is convenient. The pillows on the bed were fluffy and soft - for me too much so. My only complaint was that the room was incredibly dry at night. I woke up many times because it was so dry.
Stayed 1 night in Feb 2024
Response from L Washington on 16 Feb 2024
Thank you for your message. We will look into your concerns. Come and stay with us again and enjoy your weekend.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for layover between flights. Complimentary airport shuttle was very convenient. Food at hotel and "after hour" snack kiosk terrific for travelers
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 14 Feb 2024
Dear Laura, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are glad our shuttle service worked well for you. We appreciate you for sharing your observations, as we always want to know how we can enhance our guests' satisfaction. It was our pleasure hosting you, and we look forward to accommodating you again soon. Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Douglas, Gibsonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great staff and really close to airport
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Charlotte Airport Management on 13 Feb 2024
Dear Douglas, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our property and fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from L Washington on 20 Mar 2024
I do apologize for not meeting your standards. Please contact the hotel to discuss a resolution.

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Charlotte Airport Management on 9 Feb 2024
Dear Nate, On behalf of our team at Hilton Garden Inn Charlotte Airport, thank you for the excellent rating. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hilton Garden Inn Charlotte Airport Management