Vila Nova Hotels, Cabo Frio

"Ir Is a nivel option at a rigth price"

"La habitacion estaba limpia, y la gente que atiende en el restaurante es extremadamente genial y cortes pero la gente de recepcion no lo es. Estuvimos sin wifi el primer dia, no pudimos avisarle a nuestras familias que llegamos, pedimos que lo resuelvan y nos mintieron diciendo que el tecnico llegaba el primer dia. A la mañana siguiente fuimos para pedir que por favor resueltan la situacion pero el supervisor fue extremadamente grosero y nos dijo que le estabamos quitando su tiempo. A la tarde ya pedimos de nuevo ayuda y si bien el chico de recepcion nos di otro cuarto( aparentemente solo el nuestro no tenia wifi) cuando pedi compensacion me salieron con que ese cambio de habitacion era suficiente. Por favor que los entrenen porque no saben tratar con respeto a sus huespedes. Ellos arruinan el viaje asi que si te quedas aca, no esperes nada de hospitalidad por parte de ellos."

"Really good hotel by the beach. Staff was friendly and helpful, and a decent few facilities including sauna. Breakfast selection was great too though would run out of certain items if you didn’t get there early enough. Could also do with some less sugary options such a regular yogurt. Rooms were nice though lacked storage space for a stay of more than a day or two. It would also help if they have contacts of more than one tour operator. The one suggested wasn’t very responsive or well priced. "

"Estuvimos tres días en julio. Todo estuvo perfecto, el servicio, la habitación bien amplia, la piscina, el desayuno. Nada que corregir."

"Not clean at all. Bad smells throughout the hotel, not hot water, hotel staff trying to get into our room without our permission, parking is too expensive. "

"Excellent Hotel, facilities and staff service was first class."

"I arrived a day early due to my own mixup with travel dates from the UK. Staff at reception were super friendly and helpful the hotel was full I’m not sure how but they managed to accommodate me after a few internal conversations. All the staff were so helpful as my Portuguese is minimal. Europe should take a lesson off crayon customer service "

"Hotel esta abandonado, cama desconfortavel, ar condicionado nao funciona, roupa de cama tinha marcas de maquiagem, tive que ir no shopping comprar fronha de travesseiro e toalhas, chuveiro ruim, cafe da manha e pessimo pior que ja vi, de pao dormido, frutas passadas, com suco de pozinho (nao e natural) e nao tinha agua nem suco um dia... Duas coisas boas eh a localizacao pe na areia e o bar da piscina(que estava bem suja)!!!"

"Wow picture perfect hotel. Would definitely recommend and definitely be back in the near future. Fabulous stay here"