Ratings based on 1,841 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 21 Oct. 2019
Lovely hotel with modern reception area. Smooth check with friendly staff. We paid for parking but we’re pleasantly surprised by complimentary valet parking on the day. Recently travelled in USA and Europe and this hotel was nicer than many we stayed in there. Room average size but bed was exceptional as was the bathroom complete with dimmed lighting, makeup mirror and rain shower head. Wrap that up with complimentary wine, coffee machine, robes and iron/ board..What more could you ask for?
5 out of 5
by A verified traveller from Bundaberg

Posted 15 Oct. 2019
It was close to the Myer Centre. the Parking was close [although somewhat tight]. Check In and Check Out was easy. the Blackfire Restaurant attached was excellent.
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam. Thank you for taking the time to share your positive review of Capri by Fraser Brisbane. I am pleased you enjoyed your stay, we look forward to welcoming you back to the hotel. Kind regards Mariusz Tymosiewicz General Manager
5 out of 5
by A verified traveller

Posted 13 Oct. 2019
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam, Thank you for taking the time to share your positive review of Capri by Fraser Brisbane. I am pleased you enjoyed your stay, we look forward to welcoming you back to the hotel. Kind regards Mariusz Tymosiewicz General Manager
5 out of 5
by A verified traveller

Posted 13 Oct. 2019
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam, Thank you for taking the time to share your positive review of Capri by Fraser Brisbane. I am pleased you enjoyed your stay, we look forward to welcoming you back to the hotel. Kind regards Mariusz Tymosiewicz General Manager
5 out of 5
by A verified traveller from Gold Coast, QLD

Posted 12 Oct. 2019
Just Amazing! Very good price for value...the staff are very nice and genuine. From now on Capri is our preferred hotel in Brisbane CBD.
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Lupita, I am delighted to hear you loved your stay at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your feedback. We look forward to welcoming you back to the hotel. Best regards Mariusz Tymosiewicz General Manager
5 out of 5
by A verified traveller

Posted 7 Oct. 2019
Good central location within short walking distance to Botanic Garden, Eagle Street Pier and South Bank.
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam. Thank you for taking the time to share your positive review of Capri by Fraser Brisbane. I am pleased you enjoyed your stay, we look forward to welcoming you back to the hotel. Kind regards Mariusz Tymosiewicz General Manager
2 out of 5
by A verified traveller

Posted 7 Oct. 2019
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam, Sorry to hear that we didn't meet your expectations on this stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I do hope you you’ll allow us to make it up to you in the near future with a return stay. I know my team and I can absolutely do better. Kind Regards Mariusz Tymosiewicz General Manager
4 out of 5
by A verified traveller

Posted 6 Oct. 2019
Location is excellent, rooms are spotless, staff are very helpful.
Comment from Hotel Management
7 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam, I am pleased to hear you enjoyed your stay at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your feedback. Particularly, the service provided by the hotel staff. We look forward to welcoming you back to the hotel. Kind regards Mariusz Tymosiewicz General Manager
4 out of 5
by A verified traveller from Sydney

Posted 4 Oct. 2019
I won't necessarily recommend this property but won't be completely against going back. Overall the pros are the hotel is in a great location, it has some nice amenities (steam room, sauna, etc), and was clean Cons: We had 3 different things broken in our room which were "fixed" then one broke again and the staff, other than one on checkout, were not very friendly. When we just let them know, didn't complain or anything, about the 3 broken things no apology or anything just we will look into it. A simple sorry about that would have gone a long ways.
Comment from Hotel Management
16 Oct. 2019 by Mariusz, Hotel Management
Dear Sir or Madam, I'm saddened to hear of your unsatisfactory stay with us, please accept my most sincere apologies for this. I know my front office team work hard to deliver a memorable service experience and its apparent that in your case we feel short of this, please rest assure that I have moved to share to your feedback with you front office team. I do hope you you’ll allow us to make it up to you in the near future with a return stay. I know my team and I can absolutely do better. Kind Regards Mariusz Tymosiewicz General Manager
2 out of 5
by A verified traveller

Posted 3 Oct. 2019
Good location right in the middle of town. Room was ok a little small, coffee and tea facilities in the room when we first go there all we wanted was a coffee. There was a coffee machine with two capsules which only served 110mls of coffee. No coffee sachets three tea bags thee different flavours only two sugar sachets. Opened the curtains and there was a great big building right in front of us close curtains again. then we were advised that we had to pay $35.00 a night for parking. :-(
Comment from Hotel Management
17 Oct. 2019 by Mariusz, Hotel Management
Dear Anonymous, Thank you so much for taking the time to share your feedback with my team and I. I was disappointed to hear that your stay did not meet your expectations, and for this I do apologise. My team would always be happy to supply our guests with extra amenities if required, upon a return stay please feel free to call down to reception and request additional items. Our parking charges are aligned and cheaper than any other CDB hotel or parking facility however, I am sorry that you still found this cost too expensive. I hope next time Capri by Fraser, Brisbane can meet all of your expectations. Kind regards, Mariusz Tymosiewicz General Manager