Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from High Wycombe

Not 4 star in a million years

Posted 27/05/2016
Pros: proximity to concert venue
Cons: too much to list but would start with developing a customer service driven operation and updating the room decor and furnshings.
Location: Easy to get into and out of Birmingham. Close to a small shopping area and a few eateries and pubs.
My wife and I stayed one night for a Jools Holland concert nearby. Requested a room change due to broken wardrobe doors (after maintenance said they had fixed the problem but apparently only with fairy dust). In the second room the remote for TV did not work. Both simple things but easily fixable if you are customer service focused. Food was over priced although fairly tasty dinner before going to concert (£30+ for Aberdeen Angus burger and cheese Ploughmans with x2 soft drinks). We were told if we wanted breakfast then we should let the reception know by 11pm the evening before as this would be £10 each. After this we would be charged £14.50 each!? Why on Earth the price goes up is a mystery - still, the O'Neills across the road are doing great business because of it. Fitness suite tired with some minor damage to equipment and has clearly not been given much attention in the last decade (professional opinion). It appears that the hotel may be basing its business on the corporate market but their advertising indicates that it is a luxury hotel. From our point of view the hotel falls far short of luxury. Staff asked about our stay and we politely made clear that it did not meet expectations. No attempt to investigate why.
4 out of 5
by Diego from Argentina

Excelente Gimnasio y a 3 min de Solihull centro

Posted 28/02/2016 on Hotels
Muy buen hotel recomendable, con excelente Gimnasio y Sauna, a 3 minutos del centro de Solihull
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 26/02/2016 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19/01/2016 on Hotels
2 out of 5
by A verified traveller

Room needs a major refurb

Posted 19/01/2016
Great location and good for for functions but they haven't spent any money in the room since the 80's! The hairdryer was older than me! Update the room and it's a great hotel.
3 out of 5
by A verified traveller from london

Great location

Posted 21/12/2015
Pros: Location
Cons: Bathroom
Location: Near touchwood...and Solihull shops..excellent
Staff very friendly, location excellent, but rooms need updating,....especially bathroom.
3 out of 5
by A verified traveller from Chicago

Decent hotel but needs updating.

Posted 21/12/2015
Pros: location
Cons: Renovate the whole place, it dated
Location: Right in the town centre, close shopping, clubs
For a 4 star there was no face towels, no in room safe
5 out of 5
by Michael

This traveller left a rating score only Posted 15/12/2015 on Hotels
3 out of 5
by A verified traveller

Posted 14/12/2015 on Hotels
Bed OK. Breakfast OK. Lunchtime Buffet disappointing. Conference facilities good. Hotel a bit "tired" but very clean and staff extremely helpful.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 12/12/2015 on Hotels