Ratings based on 325 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveller
Room needs a major refurbPosted 19/01/2016
Great location and good for for functions but they haven't spent any money in the room since the 80's! The hairdryer was older than me! Update the room and it's a great hotel.
by A verified traveller from london
Great locationPosted 21/12/2015
Location: Near touchwood...and Solihull shops..excellent
Staff very friendly, location excellent, but rooms need updating,....especially bathroom.
for Everyoneby A verified traveller from Chicago
Decent hotel but needs updating.Posted 21/12/2015
Cons: Renovate the whole place, it dated
Location: Right in the town centre, close shopping, clubs
For a 4 star there was no face towels, no in room safe
for Everyoneby A verified traveller from Surrey, UK
Good value - excellent locationPosted 01/12/2015
Pros: Location - breakfast
Cons: Check in time
Location: Shops a few mins away
The only issue I had was that there was a large conference "in town" and the queue at the bar was sometime too long. Eventually more staff were put on so they recognised the issue. Nice room - great breakfast
for Business Travellersby Alan
Tired !!!Posted 14/11/2015 on Hotels
Stays for 2 nights and was placed in a fairly drab tired room. Having stayed there a number of times in the past, this was a surprise. First night, the air condition couldn't be turned off and it blew constant BT air into the room. The solution was to give me a fan, as all time were booed. (Despite availability on many big search website) I was transferred to another room for th we ins night. This room was also very tired. Unfortunately the grab handle in the shower came off in my hands. All In All, a pretty poor experience from a hotel taut needs to update many of its rooms. Staff were quite good and the food was excellent.
for Business Travellersby Richard from Lincoln
DissappointedPosted 13/11/2015 on Hotels
I found the service extremely poor, the receptionist didn't make eye contact or really talk to me at all when I checked in. She seemed completely pre occupied and I was an inconvienience. The bed was incredibly uncomfortable, hard and lumpy! When I went into breakfast, I did not even get any service for my coffee while I was sat for breakfast, their was no one around to ask for it either. Overall the hotel was very poor.
for Couplesby A verified traveller
standardPosted 10/11/2015 on Hotels
Hotel was OK bathroom had mould on tiles and a round the bath I did report it and they said they would get back to me which they never did the room was basic for what we paid for.
for Getaway With Friendsby A verified traveller
Posted 09/11/2015 on Hotels
for Business Travellersby David from Calne, Wiltshire
Nice hotel close to the centre of SolihullPosted 05/11/2015 on Hotels
I stayed in this hotel whilst working in Solihull and I found the hotel to be very nice. The room was large and comfortable, the staff were very friendly and the spa was a nice extra.
for Business Travellersby Michael from Batley
Great ValuePosted 02/11/2015 on Hotels
Good Value for money, reasonable gym