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Reviews of The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 906 out of 1206 reviews" "
Rating 8 - Good. 200 out of 1206 reviews" "
Rating 6 - Okay. 59 out of 1206 reviews" "
Rating 4 - Poor. 23 out of 1206 reviews" "
Rating 2 - Terrible. 18 out of 1206 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous building, great amenities, lovely bar and restaurant and really comfortable rooms
Stayed 6 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Chloe,Thank you so much for your fantastic feedback! I am delighted to know you had such a comfortable stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Lisa, Ruse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge and bed was comfortable. Great location. Heaps of food options around. Would be good if there were other options for breakfast other than a Buffett but we went to the many options outside the Hotel. Would stay here again.
Stayed 5 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Lisa,Thank you so much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as the hotel location. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The location fabulous and the bedding luxurious. Walking distance to the train.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Christine,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Sarah C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded expectations
Stayed 5 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Sarah,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Mark, CARMEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice front desk staff. Next to Victoria station so easy access to underground
Stayed 4 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Marck,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing stay at the Clermont! It is immaculate and the location is excellent. We Love London!!
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Carmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the mainnnnn attractions in London. many thanks, Natasha

10/10 Excellent

Kazuhiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Kazuhiro,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located in the city.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Barbara,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent, great location, staff takes care of you and the hotel was very clean and beautiful.
Stayed 7 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Billy,Thank you very much for your amazing feedback! I am delighted to know you had a beautiful experience with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

8/10 Good

Masako, Gresham

Travelled with family
Liked: Cleanliness, amenities
Very convenient location.
Stayed 6 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Madako,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont was both full of comfort and luxury and took both my new wife and my breaths away.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Caleb,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Jin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Jin,Thank you for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Bit of a maze but fun to explore. Had an iron in the room but didn’t work. We didn’t bother reporting at the time as needed to head out. Well sound insulated rooms. A comfortable stay in central London.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Emma,Thank you very much for your review! I am more than happy to know you had a beautiful experience with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place great location very good breakfast.
Stayed 3 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Selena,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

John Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome. The employees were very nice and extremely helpful even found an adapter for my phone. The food in the restaurant was top notch this is my go to place to stay when in London. PS Most of all the great tourist sites are about. 15 minute walk from the Clermont.
Stayed 6 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear John Joseph,Thank you so much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent with courteous staff and very quiet and comfortable rooms. We would definitely stay at the Clermont again!
Stayed 6 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Tracy,Thank you so much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s ok… nothing especial!!
Stayed 4 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Raphael,Thank you for your review! I am pleased to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

stephanie

Travelled with partner
The location was perfect. It was a short two minute walk to the tube station. The rooms are small but adequate and it is Europe. We also always felt safe in the area. We would definitely stay again if we’re in London.
Stayed 6 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Stephanie,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Nhanci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully maintained hotel with really pleasant and helpful staff. Expensive yes - but you are in the heart of London within walking distance of restaurants, theatres and main attractions. Victoria Station is just steps around the corner so really easy to get around the city. Our room was lovely and had a towel heating rack. The in-house restaurants were very good. Highly recommend it!
Stayed 3 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Nhanci,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Ashley Renee, Silver Spring

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Ashley Renee,Thank you for your review! I am pleased to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bed linens were soft and the towel were thick and plush. The room was dated and plain but also clean and comfortable.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Rebecca,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 Good

Gregory, Woodstock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful with easy access to the tube and trains. The rooms are very small for the price. While refreshments in the room are included in the cost of the room and replenished daily, they provide you with two bottles of water and 2 cans of soda per day. At a cost of over $450.00 US per night, it seems relatively stingy. Additionally, often times there was no doorman to assist when entering or leaving. Overall the cost far outweighed the experience.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear Gregory,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at The Clermont London, Victoria. The staff were very friendly and attentive. The location is wonderful. The breakfast was great. We will definitely stay again.
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 24 May 2024
Dear John,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and found my team so friendly and attentive. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly and helpful staff. Conveniently located.
Stayed 7 nights in May 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Julianne,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at The Clermont because of the convenient location to transport and sites. Always clean rooms and great hospitality
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Heather,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the Clermont. Ideally located and exceptionally well maintained, this grand old hotel was the perfect place for us to stay on a five-day visit to London. The room was spotless, well appointed, and tastefully decorated. The bed was supremely comfortable. There was no noise, and we slept like royals (the ones with good consciences, if such there be). This will be our go-to hotel in London from now on.
Stayed 4 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Daniel,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
This property is literally part of the Victoria train station. Made my last day in the UK a breeze as all I needed to do was roll out of bed and onto the train to the airport! Was clean and neat but the room I had was small. Enough for me. One or two people with little room for luggage. Other then that it was wonderful.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Craig,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic with very kind staff-lent me a charger for my phone when the one that I brought from the USA did not work
Stayed 3 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Todd,Thank you very much for your review! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Ryan,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for ease cannot be beaten if you are travelling by train. Room was really nice and the staff excellent, so polite and helpful. It’s a fav when we travel to london
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Colin,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was well equipped, clean and well maintained. Perfect for transport and all the London attractions.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Holly,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

James, Yuma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to many interesting locations
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear James,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

andrew, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Claudia

Travelled with family
Great location comfortable room friendly staff!
Stayed 1 night in May 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Norman

Liked: Property conditions & facilities
Very quiet, efficient service
Stayed 4 nights in May 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Steven, Riverview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel,, centrally located,, no charge mini bar a nice extra
Stayed 8 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Steven,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont Victoria provided all of the necessities we were looking for from a hotel on our week-long visit including Easter weekend. Its geographic location and immediate access to ALL modes transportation is excellent. We were able to walk to Easter Mass at Westminster Cathedral only 3 blocks away. So easy to hub out of the hotel to get to where we were going everyday. The hotel itself is beautiful both inside and outside. It looks and feels like a London hotel. When you’re in it you know you’re in London which helps enhance the total experience. I highly recommend it.
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Christopher,Thank you very much for your amazing feedback and recommendation! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Todd, Valley Center

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rumbling from subways trains at nearby Victoria station can be disturbing. Beautiful hotel lobby, but the lower priced rooms are nothing but convention center-hotel quality. In fact, there were meetings and conventions going on when we arrived. The room looked out at an old, dirty glass roof and was far from the lobby. It’s nice that they provide sone free water and cokes, and candy, but they candy is terrible, hard taffy, and sour smarties. So, it’s nice they try, but they need to improve the quality of the snacks, as the taffy is hard as a rock and can’t be eaten.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Todd,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay all around. Lovely and grand property. Comfortable and clean. Nice touch of free refreshments in room. Responsive room service. Very central location.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Joshua,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! We loved the staff and how accommodating they were. It was so nice to learn about its history, as well, and the proximity to Buckingham Palace was fantastic. Very cool place! We’ll be back :)
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Christina,Thank you very much for your fantastic feedback! I am delighted to know you had a wonderful experience with us and found the hotel location most convenient wit easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

6/10 Okay

Susan

Liked: Staff & service
Smallest rooms I’ve ever stayed at
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Susan,Thank you for taking the time to share your thoughts regarding your recent stay with us! Due to the age and listed building status of our hotel, our rooms do vary in shape and size, with our Classic rooms our cosiest and our Superior and Suites our largest rooms. many thanks, Natasha

10/10 Excellent

masami

Liked: Cleanliness, staff & service, property conditions & facilities
Near the bus and train station
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Masami,Thank you very much for your amazing rating! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff happy to serve. Reasonable breakfast. Clam room in spite of being attached to the railway station.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Nabil,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bedroom on the 6th floor which required two lifts and a very complicated route. Which took a couple of days to master. Very convenient location. Excellent breakfast
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Carol,Thank you very much for your review! I am pleased to know, overall, you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

R

Liked: Amenities
Brilliant location particularly arriving late into London literally 20 paces from Victoria. Booked a single room and the bed is a big single so plenty of room. Remarkably quite considering the location. Excellent staff. Will stay again.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear R,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Bart James

Travelled with partner
Excellent
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Bart James,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was spacious, ultra clean and super quiet. The transportation, entertainment and food choices in the neighborhood were plentiful. Best hotel experience I’ve had in London.
Stayed 1 night in Apr 2024
Response from t on 14 May 2024
Dear Kenneth,

10/10 Excellent

Genafer

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel, amazing staff and wonderful location
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Genafer,Thank you very much for your fantastic feedback! I am delighted to know you had a beautiful experience with us and we look forward to welcoming you back soon. many thanks, Natasha

2/10 Terrible

Manvi

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Manvi, Thanks for your review which I was really disappointed to read. We hope we can welcome you on a future occasion to the hotel and please accept our apologies for any inconvenience caused. many thanks, Natasha

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!