Ratings based on 1,246 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller from London

Posted 24 Mar. 2020
The property is tired and many of the amenities such as the dishwasher or Clothes washers don't work.
5 out of 5
by A verified traveller

Posted 20 Mar. 2020
Carpets were stained. Reception closed at night. Great ferry access to city. Ample parking Generous room size.
5 out of 5
by A verified traveller

Posted 25 Feb. 2020
Comment from Hotel Management
26 Feb. 2020 by Sourabh Sood, Hotel Management
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.
5 out of 5
by A verified traveller

Posted 25 Feb. 2020 on Orbitz
Comment from Hotel Management
26 Feb. 2020 by Sourabh Sood, Hotel Management
Dear Valued Guest, It is great to hear that you had a first-class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hotel Manager
4 out of 5
by A verified traveller

Posted 23 Feb. 2020 on Hotels
Comment from Hotel Management
26 Feb. 2020 by Sourabh Sood, Hotel Management
Dear Ashleigh, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Hotel Manager
4 out of 5
by A verified traveller from Sale, Australia.

Posted 22 Feb. 2020 on Wotif
The apparent was very spacious inside with modern kitchen and bathroom. There is plenty of storage space everywhere, including a walk in robe. The views from room 310 were excellent looking over the harbour and city, although there is a big ugly tree blocking half of it. The apparent windows were very dirty and the balcony was covered in leaves and sap from the tree. Not nice to walk on in bare feet. It is a short walk to the boat harbour and ferry. There are no restaurants or shops nearby, but the restaurant at the resort had nice meals at very reasonable prices. The view from the restaurant was perfect. Overall it was a nice place to stay for the night.
Comment from Hotel Management
23 Feb. 2020 by VR Takapuna Team, Hotel Management
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay Comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.
1 out of 5
by A verified traveller

Posted 18 Feb. 2020
Comment from Hotel Management
26 Feb. 2020 by VR Takapuna Team, Hotel Management
Dear Valued Guest, Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top-notch. Any feedback we receive helps to make us better. I look forward to hopefully hearing from you in the near future. Warm Regards,
3 out of 5
by A verified traveller from Vancouver BC

Posted 16 Feb. 2020
Nice view from our suite. Mismatched toilet seat. Ensuite bathroom position meant second couple had to walk right around the bed of first couple during the night to pee.
Comment from Hotel Management
23 Feb. 2020 by VR Takapuna Team, Hotel Management
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay. We are so sorry for the inconvenience you experienced in your room. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.
3 out of 5
by A verified traveller

Posted 15 Feb. 2020 on Hotels
Comment from Hotel Management
15 Feb. 2020 by VR Takapuna Team., Hotel Management
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,
4 out of 5
by A verified traveller

Great views of the city

Posted 13 Feb. 2020 on Hotels
Lovely place to stay. Across from the city with great views
Comment from Hotel Management
13 Feb. 2020 by VR Takapuna Team., Hotel Management
Dear Valued Guest, Thank you for staying with us. We really appreciate your valuable feedback. Kind Regards,