- Disliked: Cleanliness
2 night business trip
This is my 3rd time staying at this apartment and it seemed to be getting worse. I arrived around 6pm for check-in and there was only a cleaner at the front desk who could not understand English. Later a lady came in to take over but could not confirm my booking and had to call Expedia. The whole check-in process was quite poorly managed. At check-out on the last morning 8am there was no one at the reception. I notified the lady at the cafe to handle my check-out but she took almost 10 minutes before coming to assist. Finally, the room cleanliness is worse this time as I got a 2nd floor room. There were 2 cockroaches in the room and no tissue paper provided. In my first 2 stays on the 5th floor the cleanliness was actually quite decent. If I do stay another time I would definitely request for the top floor again.