Ratings based on 2,361 Verified Reviews

3.7 out of 5
58% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 09/04/2017
Room was dirty. Stains floor, stains on bedsheets. Dried contact on sheets. Not good!
3 out of 5
by A verified traveller

No ac in room

Posted 06/04/2017
The room was hot and steamy. No ac hard to sleep at night. They only give you a little fan to cool down.
3 out of 5
by A verified traveller

Alright stay

Posted 28/03/2017
Stayed for the Adele Concert. Conveinant walk being so close to queen street and Britomart trains/busses. However sofa bed was badly stained, no mattress protector, mouldy shower, all of the extra blankets seemed to be stained also.
3 out of 5
by A verified traveller

Close to SkyBus drop off/pick up point

Posted 28/03/2017
Staff at front desk were not very welcoming. Had to wait for room to be serviced after 2pm check in. Apartments good for families but could get closer and better service a few blocks towards town. Top end of queen street which was handy for airport SkyBus point
4 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, NZ

Good value accomodation in a handy city location.

Posted 27/03/2017
Pros: Location. Room size. Well equipped, laundry and cooking facilities.
Cons: Room could do with repainting, new blinds.
Location: Just on the edge of the CBD, easy walk to all central city attractions. Lots of restaurants, cafes, bars, takeaways nearby. Handy to airport bus.
We had a one bedroom apartment on the the second floor. The facilities were basic but comfortable, nothing fancy but clean and well equipped. Fully equipped kitchen, tea and coffee, shampoo and soap, and also dishwasher tablets and washing up liquid provided. Washing machine and dryer in room, much appreciated with the Auckland rain! No air con or central heating, but fans and a heater supplied. Windows open, but I imagine it could get very warm in summer. Very handy location, only a couple of minutes walk from lots of good cheap cafes, mini mart, very close to airport bus stop. Easy walking distance to theatres, art gallery, sky tower, K Road, University etc. Lots of construction going on in the area, but that's pretty much all of downtown Auckland at the moment. A good choice for those who pefer an apartment to hotel room, great for families.
2 out of 5
by A verified traveller

Posted 26/03/2017
Paid $530 per night. Bathroom amenities and complimentary refreshments were budget. The room needs a good clean to remove marks off walls. The shower didn't drain so flooded the bathroom floor when I opened the door.
1 out of 5
by A verified traveller

Terribly organised, dirty hotel.

Posted 24/03/2017
Terrible hotel - got two rooms and neither had the beds we had paid for. Told hotel staff twice to remedy politely and it never happened. Two people ended up having to share the same bed while one was extremely ill. Condition of the room was horrible and smelled like raw sewage and the staff were terribly rude and hopeless.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wellington

Very handy to city

Posted 21/03/2017
Very close to city.Clean and tidy with slider doors opening to balcony. Hard bed but ok for the one night we were booked for. Easy check in/out and parking onsite.
1 out of 5
by A verified traveller from Australia

Needs more care, staff miss finer details.

Posted 21/03/2017
Booked a room for 2 adults and 2 children as per Expedia. Arrived and only 3 beds, they wanted to turn the sofa into the 4th bed but would leave no ability to use dining area at night. Provided a mattress that at made up ourself and squeezed into second room. No toilet paper on check in. Went to run dishwasher first night and it didn't drain and flooded kitchen. Advised reception and said nothing could be done until next day. Advised again next day and said they would send someone up to look, no one came. Provided detergent to hand wash dishes... No tea towel to dry them though. Only 2 knives provided for a 4 person booking. Mixer tap in kitchen missing handle, sink also leaks. Mixer tap in bathroom is loose and not great. Room service was dumping towels on chair and missing half towels and taking rubbish. Sorry would not recommend, refunded one night parking out of two for the above, still not great.
2 out of 5
by A verified traveller

Dodgey ppl around

Posted 18/03/2017
Too much steap walking and congested. Room service was terrible. Asked for the bed to be made and sheet changed but not done. Had to use same sheets for 3 nights.