View from property

Reviews of Luxury Suites Amsterdam

5 out of 5
Luxury Suites Amsterdam
Oudeschans 75, Amsterdam

Reviews

9.8

Exceptional

Rating 10 - Excellent. 741 out of 866 reviews" "
Rating 8 - Good. 96 out of 866 reviews" "
Rating 6 - Okay. 21 out of 866 reviews" "
Rating 4 - Poor. 4 out of 866 reviews" "
Rating 2 - Terrible. 4 out of 866 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, North Haledon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was huge with beautiful canal view!! Staff was excellent with attention to pleasing customers. Highly recommend!!
Stayed 3 nights in Apr 2024
Response from Lotte, Guest Relations on 29 Apr 2024
Dear Michael,Thank you so much for staying with us and sharing your amazing experience! We are delighted to learn that you had a great time in our suite and especially enjoyed the canal view. We are so glad to hear that our staff gave you such great service and went the extra mile to make sure you were happy. Your recommendation means a great deal to us and we really appreciate it. We hope to see you again soon and look forward to another unforgettable stay! With kindest regards,Lotte, Guest Relations

6/10 Okay

Luong

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For 3 days we did not have hot water and some period of time there were no water at all due to water spoiler was broken. Some staffs were excellent except there was one day we encouter a service guy at the breaksfast, who was rude toward us but not others.
Stayed 5 nights in Apr 2024
Response from Lotte, Guest Relations on 18 Apr 2024
Dear Luong,Thank you so much your feedback. We really appriciate it.We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the importance of consistent access to hot water and are deeply sorry for the disruption caused by the broken water spoiler. Your feedback regarding the service you received, particularly during breakfast, is concerning as we strive to provide a high standard service. Please be assured that we will address this issue with our team to ensure that all guests are treated with the utmost respect and courtesy at all times. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Wishing you a lovely day!Lotte, Guest Relations

10/10 Excellent

Mark Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service, location and room view. Wife and I were impressed and delighted. Thank you.
Stayed 6 nights in Mar 2024
Response from Lotte, Guest Relations on 1 Apr 2024
Dear Mr. Allen,We are delighted to learn that you had such a wonderful experience with us, satisfied with our service, the location of teh hotel, and stunning room view. we will share your complimentas wth our staff. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic stay!With kind regards,Lotte, Guest Relations

10/10 Excellent

Judy, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a cute quirky hotel with giant rooms and probably the friendliest and the most attentive staff members I’ve seen. I got a room upgrade and they even let me check in several hours early. A shoutout to the gentleman who helped me open my suitcase. Absolutely no hesitation to provide immediate assistance. The area is quiet and lovely. Breakfast was delicious. On the 2nd day, the young lady who waited my table remembered that I only ate a croissant from the bread basket gave me two croissants instead.
Stayed 2 nights in Mar 2024
Response from Lotte, Guest Relations on 30 Mar 2024
Dear Judy,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at our cute and quirky hotel. It's wonderful to hear that you found our staff to be the friendliest and most attentive. We're delighted that you appreciated the room upgrade and our flexibility with early check-in.We're glad to hear that our team member was able to assist you with your suitcase promptly. We're pleased that it made a positive impression on you.It's fantastic to know that you found the area quiet and lovely, and that you enjoyed the delicious breakfast we offer. We're especially touched that our staff member remembered your preference from the previous day and went above and beyond to ensure you had a delightful breakfast experience.Thank you for choosing to stay with us, and we hope to welcome you back soon for another memorable stay!Kind regards,Lotte, Guest Relations

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Quiet yet convenient location. Hotel is very nice but the room could use a makeover.
Stayed 6 nights in Mar 2024
Response from Lotte, Guest Relations on 20 Mar 2024
Dear Scott,Thank you for your feedback! We're delighted to hear that you found our staff wonderful and enjoyed the quiet yet convenient location of our hotel. We will share your compliments with our staff.We appreciate your comment regarding the room, and we'll certainly take it into consideration as we continuously work to improve our accommodations. Our aim is to ensure that every aspect of your stay meets or exceeds your expectations, and we apologize if the room did not fully meet your needs on this occasion.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 1 night in Feb 2024
Response from Lotte, Guest Relations on 4 Mar 2024
Dear David, Thank you very much for your great feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.Kind regards,Lotte, Guest Relations

10/10 Excellent

Julie, warrington

Stayed 1 night in Dec 2023
Response from Lotte, Guest Relations on 30 Jan 2024
Dear Julie,Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your beedback with our staff.Wishing you a lovely day!With kind regards,Lotte, Guest Relations

10/10 Excellent

helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Amsterdam. We arrived early and the staff all welcomed us with open arms making sure we were comfortable and well taken care of. They suggested a wonderful restaurant for dinner and an evening cruise. Definitely the highlight of our trip and plan to stay again next time for sure!
Stayed 2 nights in Dec 2023
Response from Lotte, Guest Relations on 30 Jan 2024
Dear Helen,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your first trip to Amsterdam was a memorable one, and we are delighted to have been a part of it.It warms our hearts to know that our staff played a role in making your stay enjoyable. We strive to create a welcoming atmosphere, and your kind words about our team are truly appreciated. We are pleased that you felt comfortable and well taken care of during your visit.It's fantastic to hear that the restaurant suggestion and the evening cruise were highlights of your trip. We take pride in recommending experiences that enhance our guests' stay, and we are glad that our suggestions resonated with you.We look forward to hosting you again on your next visit to Amsterdam. Your feedback motivates us to continue providing exceptional service, and we can't wait to welcome you back with open arms.Best regards,Lotte, Guest Relations

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Everyone was wonderful and the room was very comfortable. Highly recommend!
Stayed 3 nights in Dec 2023
Response from Lotte, Guest Relations on 30 Jan 2024
Dear Richard,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team to be wonderful and that you enjoyed a comfortable stay in your room. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Lotte, Guest Relations

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally fabulous
Had a fabulous break here. We were welcomed with a glass of champagne. Wonderful room 412. Super bathroom and toiletries . Felt so relaxing. Fresh flowers in sitting room . Wonderful views over canal. Breakfast was excellent . Friends met us for drinks at the bar. Will definitely be returning.
Stayed 1 night in Oct 2023
Response from Lotte, Guest Relations on 16 Oct 2023
Dear Susanne,Thank you for taking the time to share your wonderful experience at our hotel and amazing photografs you took. We are delighted to hear that you had a fabulous break with us and that you enjoyed all the aspects of your stay.Starting your visit with a glass of champagne is our way of making you feel special, and we're glad it set a positive tone for your stay. Room 412 is indeed a fantastic choice with its super bathroom, luxurious toiletries, and the relaxing ambiance you described. The fresh flowers in the sitting room add an extra touch of elegance to your stay, and we are thrilled to know that you appreciated the wonderful views over the canal from your room.It's great to hear that you found our breakfast excellent and that you had the opportunity to enjoy drinks at our bar with your friends. We look forward to your return and are excited to host you again in the future.Thank you for choosing our hotel, and please do not hesitate to reach out if you have any special requests for your next visit. We will be more than happy to assist in making your next stay even more memorable.Warm regards,Lotte, Guest Relations

10/10 Excellent

Sergei, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest boutique hotel we ever stayed. Pictures do not do justice. The service is sublime, very thoughtful and supportive. You can't find a better location if you want to be in the midst of everything yet tucked in a quite island. Our suite was extremely spacious, beautifully furnished and had a little kitchenette. We liked the breakfast ad the bar, however the concierge team topped everything. Thank you the team. Simply a gem.
Stayed 4 nights in Sep 2023
Response from Lotte, Guest Relations on 18 Sept 2023
Dear Sergei,Thank you for taking the time to share your wonderful experience at our boutique hotel. We are thrilled to read such a glowing review!It's fantastic to hear that you found our hotel to be one of the nicest you've ever stayed in, and we're delighted that the pictures didn't do justice to what you experienced. Providing sublime service is our top priority, and we're thrilled that you found our team to be thoughtful and supportive.Our location is indeed one of our standout features, offering the perfect blend of being in the midst of everything while still providing a tranquil island retreat. We're delighted that you enjoyed the spaciousness and the beautiful furnishings of your suite, as well as the convenience of the kitchenette.It's also wonderful to hear that you appreciated our breakfast and bar offerings, but the highest praise goes to our concierge team for topping everything. We'll be sure to pass on your gratitude to them; they take great pride in making every guest's stay special.Thank you once again for your kind words. We consider it a true privilege to have had the opportunity to host you, and we look forward to welcoming you back to our gem of a hotel in the future.Warm regards,Lotte, Guest Relations

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Lotte, Guest Relations on 15 Sept 2023
Dear Arthur,Thank you so much for your your highest rated feedback.We are delighted to learn that you satisfied with you recent stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards, Lotte, Guets Relations

8/10 Good

Cheryl

Stayed 2 nights in Aug 2023
Response from Lotte, Guest Relations on 29 Aug 2023
Dear Cheryl,Thank you so much for your feedback.We are happy to learn that you satisfied with your recent stay with us. We will share your feedback with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Walk, Run to this gem!!! Perfect!
This place was incredible. I regret not booking a longer term but definitely next time. I was upgraded to a suite overlooking a canal. Beautiful neighborhood, quiet and peaceful, but yet in walking distance to entertainment, food and drinks. SLA was a great recommendation for a healthy food option by the attendant who checked me in. I was able to make full use of my suite, which was very spacious and well designed.
Stayed 1 night in Aug 2023
Response from Lotte, Guest Relations on 7 Aug 2023
Dear Gregory,Thank you so much for sharing your wonderful experience with us and the photographs you took! We're thrilled to hear that you had an incredible stay at our property. It's fantastic to know that you enjoyed the upgrade to a suite with a canal view – there's something truly magical about waking up to such a picturesque setting.We're delighted that you found our location to be ideal, offering both tranquility and easy access to entertainment, dining, and drinks. It's great to hear that our team member's recommendation of SLA worked out well for you – we always strive to provide our guests with the best options for a memorable culinary experience.Your appreciation of the spaciousness and thoughtful design of the suite warms our hearts. We believe in creating a comfortable and inviting environment for our guests, and we're glad you were able to make the most of it during your stay.We can't wait to welcome you back next time, and we hope your next visit will be even longer so you can fully indulge in all that our property and the neighborhood have to offer. Thank you again for choosing us for your stay, and we look forward to hosting you again soon!With kind regards,Lotte, Guest Relations

10/10 Excellent

JIAHUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Lotte, Guest Relations on 22 Aug 2023
Dear Jiahua,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with s soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

maureen

Stayed 4 nights in Jul 2023
Response from Lotte, Guest Relations on 25 Jul 2023
Dear Maureen,Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your beedback with our staff.Wishing you a lovely day!With kind regards,Lotte, Guest Relations

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Boutique Hotel. Close to everything yet quiet and secluded with great canal views. Super friendly professional staff and wonderful concierge. We will stay again.
Response from Lotte Guest Relations on 17 Jul 2023
Dear Heidi,Thank you for your review! We are delighted to hear that you had a wonderful experience at our boutique hotel. Our central location allows for easy access to nearby attractions, while still providing a tranquil and secluded atmosphere with great canal views. We take pride in our friendly and professional staff, including our attentive concierge who is always ready to assist you. We are thrilled to know that you had such a positive stay and we look forward to welcoming you back again in the future.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
We had an amazing stay at Luxury Suites Amsterdam. The location is wonderful. The staff couldn't be more helpful. The concierge in particular always made sure we had what we needed. It feels like a boutique hotel with first class service. Couldn't recommend the hotel more!!
Stayed 2 nights in Jun 2023
Response from Lotte Guest Relations on 14 Jul 2023
Dear Brooke,Thank you for your feedback and wonerfull photograph you took from the suite window you stayed in! We are thrilled to hear that you had an excellent experience during your stay with us. Our team takes great pride in providing top-notch service to our guests, and it's delightful to know that the staff's helpfulness left a lasting impression on you. We aim to create a boutique hotel atmosphere with personalized attention, and we are glad to hear that you felt the first-class service throughout your stay. We appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.With kind regards,Lotte, Guest Relations

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lotte Guest Relations on 10 Jul 2023
Dear Kyle,Thank you very much for highest rated feedback.We are delighted to learn that that you enjoyed your recent stay with us. We will share your feedback with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best central hotel in Amsterdam
Stayed 2 nights in Jun 2023
Response from Lotte, Guest Relations on 16 Jun 2023
Dear David,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Rellations

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Lotte, Guest Relations on 14 Jun 2023
Dear David,Thank you so much for your feedback.We are delighted to learn that you satisfied with your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff. Very clean and comfortable rooms. Quiet location within 15/20 min walk to most areas. Only disappointment was breakfast is 36 Euros per person. You can choose what you want from the menu, but it would have been nice to have less expensive options inside the hotel. Cafes are a short walk away, but not right outside the door.
Stayed 4 nights in Jun 2023
Response from Lotte, Guest Relations on 13 Jun 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the excellent service provided by our staff and found our rooms to be clean and comfortable. Your satisfaction is our top priority, and we strive to ensure that every guest has a pleasant and memorable experience.We understand your disappointment regarding the pricing of our breakfast options. While we aim to provide a wide variety of choices to cater to different preferences, we also appreciate your suggestion for more affordable alternatives. We will definitely take this into consideration and evaluate the possibility of offering more budget-friendly options in the future. In the meantime, we apologize for any inconvenience this may have caused.We are glad to hear that our location suited your needs with its quiet surroundings and proximity to various areas of interest. Once again, we thank you for your valuable feedback. Your comments help us to continually improve our services and facilities. We truly appreciate your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Wishing you a lovely day!Lotte, Guest Relations

10/10 Excellent

Eric Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing stay with Luxury Suites. The staff is friendly, attentive, knowledgeable and so exceptional. The location is perfect, right on the canal with a quiet street and tons of boats passing by to watch from your Juliet balcony. Away from all the busy tourists by the “dam” yet still walkable to all the good spots. Many of our dining options were an east 10-20 minute walk along with canals and charming streets. Super close local grocery stores to grab some essentials, and liquor stores to pick up a bottle of wine to enjoy with Dutch cheese while watching the canal boats pass by. We loved our stay and definitely will be back. Amsterdam and Luxury Suites are a magical place to vacation. So much to do, taste and see.
Stayed 8 nights in May 2023
Response from Lotte, Guest Relations on 10 Jun 2023
Dear Eric Arthur,Thank you for choosing Luxury Suites for your recent stay and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an amazing experience with us.Our dedicated staff takes great pride in providing friendly, attentive, and knowledgeable service to ensure that our guests feel exceptional. It is delightful to know that their efforts made a positive impact on your stay.We couldn't agree more about our perfect location right on the canal, offering a tranquil setting and a delightful view of passing boats from the Juliet balcony. Being away from the busy tourist areas, yet still within walking distance to all the popular attractions, is one of the many advantages of staying at our hotel.We are delighted that you found the nearby dining options easily accessible and enjoyable, with charming streets and canals adding to the overall experience. Having local grocery stores and liquor stores in close proximity is indeed convenient for our guests to meet their essential needs and indulge in a relaxing evening by the canal.It warms our hearts to know that you loved your stay and that you plan to return to our magical destination. We look forward to welcoming you back and providing another memorable experience filled with endless possibilities to explore, taste, and enjoy.Thank you once again for your kind words and recommendation. We truly appreciate your feedback and hope to have the pleasure of serving you again in the future.Warm regards,Lotte, Guest Relations

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, property conditions & facilities
Terrific location. Quiet street but close to everything. Welcoming staff, great service.
Stayed 1 night in Jun 2023
Response from Lotte, Guest Relations on 11 Jun 2023
Dear Peter,Thank you very much for your great review.We are delighted to learn that you enjoyed your recent stay with us, the quite location of the hotel. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

hind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Arrived early checked in with Emma and thomas. My husband and I stayed for three nights in the hotel. It was one of our best hotel experiences in Europe mainly due to the staff special thanks to Thomas, Emma, and Serine who made our stay and Amsterdam visit. Amazing. We had royal Suites, which is very spacious well-kept, luxurious with Canal view. I love the bathroom specially, due to the layout. bed was super comfortable and rooms were soundproof Location is superior in the Center you are close to everywhere. It is five minutes walk to two different metro stations plus plenty of dining options and grocery shops. The best that you have the hop on hop off station just behind the hotel which is 2 minutes walk. Breakfast makes you feel royale in your castle with very nice holland traditional style dishes as the breakfast welcome set, and innovative high quality a la carte menu and very high standards personalized service. The only side needs improvement i wish they have smart tvs activated with streaming apps like Netflix That shall made it much more home. The split ac was great but we are in june and the weather was awosome cant guarantee it shall be the same through the summer. Checkout with peter who was so nice too and used the hotel transport to the airport which was very comfortable Will defiantly go back again
Breakfast
View
Royal suite
Royal suite
Stayed 3 nights in Jun 2023
Response from Lotte, Guest Relations on 9 Jun 2023
Dear Hind,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that your stay with us was one of your best hotel experiences in Europe, and we appreciate your kind words about our staff, especially Thomas, Emma, and Serine. We will make sure to pass along your compliments to them.We are delighted that you enjoyed your stay in our Royal Suites and found them spacious, well-kept, and luxurious, with a beautiful canal view. It's great to know that you loved the layout of the bathroom and found the bed super comfortable. We take pride in providing a soundproof environment to ensure a peaceful stay for our guests.We are glad that our central location was convenient for you, with easy access to metro stations, dining options, grocery shops, and the hop-on-hop-off station. It's fantastic to hear that our breakfast made you feel like royalty, with traditional Dutch dishes and an innovative high-quality à la carte menu. We strive to provide personalized service and maintain high standards to enhance our guests' experience.We appreciate your feedback regarding the smart TVs and streaming apps like Netflix. While we currently do not have smart TVs with streaming apps activated, we will certainly take your suggestion into consideration for future improvements. Thank you for bringing it to our attention.We are pleased to know that the air conditioning met your expectations during your stay. While we cannot guarantee the weather throughout the summer, we do our best to provide a comfortable environment for our guests.It's wonderful to hear that Peter provided a nice checkout experience, and our hotel transport to the airport was comfortable for you. We are delighted to learn that you had such a positive experience overall and that you are considering returning to our hotel. We look forward to welcoming you back and providing you with another fantastic stay.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Nooshin, Laguna Woods

Stayed 2 nights in Jun 2023
Response from Lotte, Guest Relations on 25 Jun 2023
Dear Nooshin,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Rellations

10/10 Excellent

Pierre, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Personalized Attention! Small Hotel BUT Big Service and Friendliness is Amazing!! Incredible Team 11 out of 10
Stayed 3 nights in May 2023
Response from Lotte, Guest Relations on 4 Jun 2023
Dear Pierre,Thank you very much for your amazing review.We are delighted to learn than you enjoyed your recent stay with us and our services. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Boutique Hotels we have stayed in the Breakfast was perhaps the best we have ever had.
Stayed 1 night in May 2023
Response from Lotte, Guest Relations on 27 May 2023
Dear Gary,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us and our a-la-cart breakfast. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us in the future.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Kelly Ann

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel was amazing. Giuseppe was incredible as were the rest of the staff. Everything in the room was clean and had everything we needed and more. The city itself is dirty, lots of garbage everywhere but that has nothing to do with the hotel itself. Its on a cute little canal and we had a nice little patio out back. Excellent service within the hotel. Very attentive staff which was nice for this spiiled American.
Stayed 1 night in May 2023
Response from Lotte Guest Relations on 15 May 2023
Dear Kelly Ann,Thank you so much for your great review and the time you took therefor.We are happy to read that you enjoyed your recent stay with us, the suite you stayed in with a little patio. We will share your compliments with our team and especially with Giuseppe.Wishing you a lovely day and hope to see you staying with us in the future.With best regards,Lotte, Guest Relations.

10/10 Excellent

Brent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I give this property a 10 out of 10. The rooms are large, the property is clean and centrally located. Far and away the best part about this property was the amazing customer service that we received. Every single employee was kind, polite and professional and went out of their way to help us in every imaginable way. I have travelled fairly extensively and I do not believe that I have ever received better customer service.
Stayed 3 nights in May 2023
Response from Lotte Guest Relations on 12 May 2023
Dear Brent,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us, the room you stayed in, cleanliness, location of the hotel and our customer service. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon. With kindest regards,Lotte, Guest Relations

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at several hotels throughout Amsterdam and Luxury suites has now become my favorite! The staff is incredible, friendly and accommodating. Kuba was exceptionally wonderful and an absolute delight to see everyday throughout my five night stay. I highly recommend luxury suites to anyone traveling to Amsterdam and I will book there again. I highly recommend a suite overlooking the canal, it is beautiful!
Stayed 5 nights in May 2023
Response from Lotte Guest Relations on 8 May 2023
Dear Mrs. Davis,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us, the suite you stayed in with a stunning canal view. Certainly, we will share your compliments with our team and especially with Kuba.wishing youa lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Larry, Greenville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and very helpful staff.
Stayed 5 nights in Apr 2023
Response from Lotte, Guest Relations on 30 Apr 2023
Dear Larry,Thank you so much for your great feedback.We are happy to learn that you enjoyed your recent stay with us and the room you stayed in. We will share your compliments with our staff.Wising you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

Leila, Corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very responsive to client needs
Stayed 4 nights in Apr 2023
Response from Lotte, Guest Relations on 23 Apr 2023
Dear Leila,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guets Relations

10/10 Excellent

Jeannine, Airdrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place, outstanding service, friendly staff, best hotel ever
Stayed 5 nights in Apr 2023
Response from Lotte Guest Relations on 21 Apr 2023
Dear Jeannine,Thank you so much for your amazing review.We are trilled to learn that you enjojed your stay with us and our services. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations.

10/10 Excellent

Salfaraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from friendly staff and spacious rooms.
Stayed 4 nights in Apr 2023
Response from Lotte Guest Relations on 21 Apr 2023
Dear Salfaraz,Thank you so much for your great review.We are delighted to learn that you enjojed your stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations.

10/10 Excellent

Shilangi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience here was excellent. From the welcoming staff, to the quality of our suite, I can highly recommend staying here. As well, their a la carte breakfast is phenomenal! A
Stayed 2 nights in Feb 2023
Response from Lotte, Guest Relations on 25 Feb 2023
Dear Shilangi,Thank you so much for your amazing review.we are trully delighted that you enjoyed your recent stay with us, the suite you stayed in and our a la cart breakfast. We will share your compliments with our colleagues.Wishing you a lovely weekend and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lotte Guest Relations on 22 Feb 2023
Dear Helene, Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your post-stay review with our colleagues.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Travis

10/10 Excellent

Marco L

Stayed 4 nights in Dec 2022
Response from Lotte Guest Relations on 30 Dec 2022
Dear Marco L,Thank you very much for your high rated feedback.We are happy to learn that you enjoyed your recent stay with us. We will share your compliments with our colleagues. Wishing you a very Happy New Year and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, informative, knowledgeable staff, They made our trip great.
Stayed 4 nights in Nov 2022
Response from Lotte, Guest Relations on 7 Dec 2022
Dear Robyn,Thank you very much for your wonderfull review.We are delighted to learn that you had a great vacation and enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

nadira

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Peter and colleagues were so so nice. Id definitely recommend staying here to everybody.we were treated extremely well. Thank you xx
Response from Lotte, Guest Relations on 7 Nov 2022
Dear Sarah, THank you so much for this wonderful review. We will certainly pass the compliments to our collegues and in special to Peter. Thank you also for recommending us. This means a lot to us. We wish you a great day and we hope to welcome you back soon. Thank you and with kind regards, LotteGuest Relations

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with free breakfast. Nice location in Amsterdam near the red light district and good food and okay shopping. Good value for money.
Response from Lotte, Guest Relations on 7 Nov 2022
Dear Ali, Thank you so much for the nice review. We are happy to read that you enjoyed your stay with us. Expedia VIP (PREMIUM) guests receive a complimentary breakfast. We want to wish you a great day and we hope to welcome you back soon. Thank you and with kind regards, LotteReservations

10/10 Excellent

Linda

Stayed 4 nights in Oct 2022
Response from Lotte, Guest Relations on 29 Oct 2022
Dear Linda,Thank you so much for a highest rated feedback.We are delighted to learn that you enjoed your recent stay with us. We will share your feedback with our colleagues.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and hotel was well located for walking. Room was large with nice kitchenette.
Stayed 6 nights in Oct 2022
Response from Lotte Guest Relations on 24 Oct 2022
Dear Randall,Thank you so much for your great review. We are delighted to learn that your enjoyed your recent stay with us, a lagrge suite with kitchenette, our staff and the location of the hotel. We will share your compliments with our collegues. Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

JEFFERSON WILLIAM, PARSONSBURG

Travelled with partner
Liked: Cleanliness, staff & service
Highly Recommend Entire Staff works hard to make you feel at home Very Clean. Great Breakfast!! Definitely going back!!
Stayed 3 nights in Oct 2022
Response from Lotte Guest Relations on 24 Oct 2022
Dear Mr. Jefferson,Thank you so much for your amazing review. We are delighted to learn that your enjoyed your recent stay with us, our staff which made you feel home, and clearness of your suite and our a-la cart breakfast. We will share your compliments with our collegues. Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked All The Boxes!
Fantastic hotel with extremely welcoming staff! Location is in a quiet area but only about 5 minute walk to the centre. Room was clean and great, with the breakfast exceptional!
Stayed 3 nights in Oct 2022
Response from Lotte, Guest Relations on 19 Oct 2022
Dear Sarah,Thank you so much for your amazing review. We are delighted to learn that your enjoyed your recent stay with us, the location of the hotel in a quiet residential area and our a-la cart breakfast. We will share your compliments with our collegues. Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a perfect location; peaceful but close to everything you needed. The staff were very welcoming and friendly. We enjoyed a glass of champagne on arrival whilst being given a map and shown recommendations of places to visit and where they were in the city. The room was large, bright and spacious with fabulous bathroom (shower only). Breakfast was outstanding. We liked that they were working with two start up companies for room toiletries, a range of honey at breakfast and coffee.
Stayed 4 nights in Oct 2022
Response from Lotte Guest Relations on 17 Oct 2022
Dear David,Thank you so much for your amazing review. We are delighted to learn that your enjoyed your recent stay with us, location of the hotel, the suite you stayed in, our breakfast and bathroom amenities. We will share your compliments with our collegues.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a quiet canal. Walking distance to restaurants and shops and also a short walk to the metro station. Staff were very nice and the suite was large and comfortable with a great view of the canal. We were very happy with our decision to stay here.
Stayed 4 nights in Sep 2022
Response from Lotte Guest Relations on 10 Oct 2022
Dear Aimee,Thank you so much for your awsome review.We are so glad to read that you are happy with your decision to stay with us. We are delighted to learn that you enjoyed your stay in a nice and spacious suite, the safe locaton of the hotel and stunning canal view. We will share your compliments withour staff.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guests Relations

10/10 Excellent

Neta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a cool boutique hotel we loved it ! The Staff is incredible !! They are there for your every need .. they book tours for you arrange drivers and suggest amazing Restaurants . Thomas is a dream with his funny story’s and Maria is a doll ! I would come back just to see the staff and stay there ! Love ya guys
Stayed 3 nights in Oct 2022
Response from Lotte Guest Relations on 7 Oct 2022
Dear Neta,Thank you so much for your amazing review. We are delighted to read that your enjoyed your recent stay with us and our servcies. We will share your compliments with our collegues and especially with Maria and Thomas.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations