Custom House Hotel
Located in London
London
This London property is located near Excel Exhibition Centre. Additional nearby points of interest include Greenwich Park.
See this hotel on a mapHotel bar/lounge
Custom House Hotel provides a bar/lounge, conference rooms, and express check-in. Other amenities include a 24-hour front desk and air conditioning in public areas.
More hotel informationHigh-speed Internet
Guestrooms have air conditioning, high-speed (wired) Internet access (surcharge), and makeup/shaving mirrors; rooms also include coffee/tea makers, hair dryers, and showers only.
More room informationHotel review summary of Custom House Hotel, London Hotel
| Overall satisfaction | 71% of travellers (5 of 7) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.1 | 3.4 | 3.3 | 3.1 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Custom House Hotel in London
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Good for Excel
A good base if you are in East London for business or the Excel, ready access to DLR and Excel itself. London City airport near by - short taxi ride. Probably not the best for holidays.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 4.0 | 2.0 | 3.0 |
It was ok, can’t complain for the price we paid
The hotel is a little way out but the transport system is great so it was easy to get around. The carpets felt sticky, I was grossed out and kept my flip flops on. The bathroom was a very small plastic toilet, and the shower was a plastic room, but once again, not going to complain for the price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 3.0 | 3.0 |
Not very nice but ok
A train station is just cross-street. Easy to get on public transportation, but it needs at least 2 hours to Heathrow airport. A bit far east. Service is so so. Facilities not cool. I don’t like the LCD TV. When you lie on the bed, the images are dim. Overall, not very good and not too bad either.
Preferred concierge
This property features a Preferred Concierge desk onsite!
- Relax - you can book your activities and services in destination from this trusted and tested source.
- Enjoy high quality activities and services, great value, extensive local knowledge, and unsurpassed service from the Preferred Concierge desk at this property.
- All the fun things that you do on your trips are what make them memorable... From show tickets and water activities to dinner reservations and ground transfers, the Preferred Concierge at this property will ensure that you have a fabulous time!
