Ratings based on 63 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
by Smurfycat from Herts
Lovely location, terrible roomPosted 16/05/2014
Pros: The setting and grounds are wonderful
Cons: see above
Initially I thought 'wow' sitting outside with a glass of wine, but after an ok dinner in the restaurant (which lacked atmosphere), i went to my room and the horror started! My mattress sagged, the room smelt, there was little wifi connection and no phone signal, the tv reception was very poor and no mini bar or satellite tv as advertised. The room looked lovely in the advert but I was given a totally different one, the decor was shabby and the bed cover etc were jaded and looked like relics from the 80's. I complained on the night but was told the hotel was full ( i doubt it) and the manager would call me, he didn't. I slept badly due to a lot of noise and the mattress was so bad my back hurt in the morning. When I checked outand complained out the staff really did not seem bothered, I left feeling angry, disappointed and tired!
Recommendedby joe from liverpool
Comfy bedsPosted 12/12/2013 on Hotels.com
Second time here nice and quiet, good food would stay again!
for Everyoneby Geoff from Bedworth
Overnight stayPosted 26/10/2013
Pros: The building, views and very nice welcome like staying in a National Trust property
Cons: Soft mattress on bed
Location: Lovely area. Building and surrounding grounds wonderful.
Only stayed on room basis so cannot comment on food although the options looked extremely good. Lovely bedroom, mattress in need of replacement.
by A verified traveller
Beautiful building, excellent location....BUTPosted 18/10/2013
Reception staff were uninterested, disengaged and verging on rude. Curt replies when asked for advice did not leave us or other guests we observed with a good feeling. Room for much improvement in customer service skills. Room was dated, clean but not immaculate. Bathroom was particularly mouldy, shower head had limescale, lavatory handle needed replacing. TV was ancient and remote control dirty. We stayed in Room 302 having driven 12hrs from Morayshire in the Scottish Highlands as we moved house. Had we not been so tired and busy we would have checked out. On a positive note, the bed was comfy, linen was clean (old, but clean), hotel and grounds are lovely. It could be so much nicer. We won't return.
for Business Travellersby Vikesh from Southampton
Issue with the mobile signalsPosted 08/09/2013 on Hotels.com
My overall stay was fine but I have faced issues with the mobile signals. Within the room or hotel area, you will struggle to get the mobile signals & to get the signals you have to go outside of the hotel... this is really weird.
for Business Travellersby Colin from Yorkshire
Nice hotel with a Japanese touchPosted 07/09/2013
Pros: it's a pleasure to find somewhere serving good Japanese food at a reasonable price
Cons: They really need to sort out their Internet access - the Wi-Fi is very patchy, and I found that more than one computer simply wouldn't connect to it.
Location: Don't be put off by it being in Swindon - the grounds and adjoining park are beautiful, and the Cotswolds are a very short drive away.
I've stayed here several times for work reasons. The setting is beautiful and the staff are friendly.
for Business Travellersby A verified traveller
Business TripPosted 06/09/2013
Pros: Very pleasant and helpful staff, good choice of English and Japanese food. Very quiet location
Nice hotel, set in serene location. Good Japanese food
for Everyoneby Matthew from N E Essex
Wind up here to wind down.Posted 16/08/2013
Cons: Couldn't lock door from inside just had security chain
Location: 20 mins outside Swindon backing onto a country park.
A two night business trip stay, room clean and functional. Dined in the Rosemary restaurant which although had a fairly limited menu was excellently produced and presented. Lovely building and grounds, very peaceful. Have rebooked for next week.
Recommendedby A verified traveller
Sufficient.Posted 04/08/2013 on Hotels.com
The main photo is from the BACK of the hotel, it's not terribly lovely from the front. It's outdated, but clean. No air conditioning. Easy/accessible/plentiful FREE parking. Also very Japanese-friendly (info in Japanese, some Japanese staff, Japanese restaurant), so that may be a bonus to some.
for Business Travellersby Richard from Tonbridge Audi
Audi ReviewPosted 24/06/2013 on Hotels.com
the hotel was clean and a great location thanks