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Reviews of Hotel Indigo - Stratford Upon Avon, an IHG Hotel

4 out of 5
Hotel Indigo - Stratford Upon Avon, an IHG Hotel
4 Chapel Street, Warwick, ENG

Reviews

8.2

Very good

Rating 10 - Excellent. 307 out of 892 reviews" "
Rating 8 - Good. 401 out of 892 reviews" "
Rating 6 - Okay. 124 out of 892 reviews" "
Rating 4 - Poor. 44 out of 892 reviews" "
Rating 2 - Terrible. 16 out of 892 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Mark

Liked: Room comfort
Disliked: Property conditions & facilities
Birthday
We were really disappointed on arrival as the hotel was covered in scaffolding and the entrance looked much more like a 1970s multi-storey carpark than a 4* hotel. The stairs (the lift was out of order), reception area and room were very dated. The soundproofing in the bathroom was non-existent (my wife could hear everything next door). Having said that the beds were comfortable, the staff were friendly and the breakfast was ok.
Stayed 1 night in Dec 2017

4/10 Poor

Jacky, dorset

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing.
Expecting old, period type rooms but not available due to renovation. Lift was not working which caused inconvenience to arthritis sufferer. Cooked breakfast was cold.
Stayed 3 nights in Dec 2017

8/10 Good

Ral

Liked: Cleanliness, staff & service, room comfort
Under construction, but still a good property.
We were shocked to find that much of the hotel was covered in scaffolding, making it hard to find the hotel at dusk. We did find it, with the help of a local passer-by. Once inside, the refurbishment project was not very evident, and it was quite comfortable and nice. We enjoyed having a triple room, where our daughter had her own bed instead of a sofa-sleeper. The included breakfast was good, with made-to-order eggs. Location was very convenient, a short walk to train station and restaurants and shops in central Stratford-upon-Avon. All in all, it is a good hotel, and I'm sure it will be better when their project is done.
Stayed 1 night in Nov 2017

6/10 Okay

Mr M R

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not impressed with the Falcon Hotel
Extremely disappointed to find that half the hotel was closed for refurbishment. There was nothing on the website to indicate this and I would suggest that would be a negligent breach of the Misrepresentation Act. In addition, the bulb in a bedside lamp had failed and when asked to change it the reply was that the hotel had run out of bulbs. Even worse was the wash hand basin which was blocked so badly that it took fifteen minutes to empty. We didn’t both complaining because if they couldn’t change a light bulb there was no chance of the sink being repaired. We certainly wouldn’t recommend the Falcon to anyone and we certainly won’t be returning the next time we visit Stratford-upon-Avon.
Stayed 1 night in Nov 2017

8/10 Good

Hanne Genia, Devon

Liked: Cleanliness, staff & service, room comfort
Comfortable Centrally Located Hotel
Very nice experience. Very comfortable room and bed. Lots of building work taking place right now so some of the communal areas were a little dusty and tired looking. Overall really enjoyed the hotel and would definitely return if in the area again. Would also recommend to friends. Only negatives were parking issues, very few spaces and difficult to park if you did manage to get one. Lack vegetarian option for full breakfast. Communal areas looking a little tired in areas. However would stay there again as very nice hotel overall
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2017

10/10 Excellent

Melboy, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in October
Stayed overnight so that we could take in a show. Very good experience.
Stayed 1 night in Oct 2017

8/10 Good

John, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed one night's accommodation
The hotel is undergoing a major refurbishment to the original Elizabethan building at the front. We stayed in the modern section, towards the back, whilst the renovations take place. It was fine. There was no disturbance from the building work.The staff were very pleasant. The room was spacious, clean warm and has a large window. However, not a spectacular view though not unpleasant. Breakfast was generous. The bar seemed a little pricey but probably not out of line with other similar places in Stratford upon Avon. A good nights sleep!
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Falcon under change
The staff were excellent really helpful and always tried to please. Room was comfortable and clean. However, due to renovation facilities were dramatically reduced. A hotel we use regularly so we were very disappointed that we were not told of the renovation in progress. If we had known we most certainly would have chosen a different hotel on this occasion, so disappointed therefore in the price - think it was over priced.
Stayed 2 nights in Nov 2017

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed at this hotel and was very happy. The staff were friendly and the room was clean with tea and coffee provided.The hotel is located in the town center which is ideal and the hotel has parking facilities. There is a major refurbishment going on but it did not in any way affect us.I would be happy to stay here again.
Stayed 1 night in Oct 2017

6/10 Okay

Roger, Worcester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Town Hotel
We were not informed about the extensive renovation programme and was not what we expected when we booked for my wife's 60th birthday visit to Stratford
Stayed 1 night in Oct 2017

8/10 Good

Dee

Liked: Cleanliness, staff & service, room comfort
Good hotel! Good location!
This hotel offers good, clean facilities in the shell of a traditional building. We stayed in the modern part as the older part is under renovation. A comfortable stay despite the upheaval. Great to have discount on the first round at the bar and good rates and availability of parking.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
close to thearte
Hoping the interior of the old part of the hotel will not be ruined by the refurbishment or the name of the hotel changed
Stayed 1 night in Oct 2017

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Stratford
The location couldn't be better, directly opposite Shakespeare's 'New Place'. The hotel is undergoing major refurbishment but this wasn't really a problem as we only spent a minimal time in our room (sleeping!) as there's lots to do in and around Stratford. There are also lots of eating places to suit all tastes. Staff are extremely pleasant and helpful, particularly considering the hotel is closing at the end of December for an extended period and presumably staff will be transferred to other hotels or lose their jobs. Our room was large and spotlessly clean. Would recommend staying but you'd need to be quick!
Stayed 3 nights in Oct 2017

8/10 Good

Dale, Dorking UK

Liked: Staff & service
Undergoing refurbishment but very enjoyable stay
We were aware of the refurb prior to our trip, so realised that this was reflected in the prices we paid & weren't disappointed by this. As we were staying Saturday & Sunday there were no building works taking place and we were not disturbed. The rooms in the 60s block are somewhat dated & the windows and net curtains certainly below par, however they are perfectly clean & comfortable. Breakfast was served in a lovely room in the old part of the hotel & was very good. The communal areas downstairs were of a high standard and we were given a voucher for 15% off our first order of drinks. We had no problem parking in the car park, even though the hotel was full on Saturday night. Staff were all extremely helpful - especially good considering that they are all going to be made redundant in December! All in all, great value for the price and a wonderful location in the centre of town.
Stayed 1 night in Oct 2017

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, room comfort
Romantic weekend
Had a great overnight stay prior to golf society meet up. Excellent location and reasonable parking for a town centre hotel. Room was very comfortable and quiet. Hotel is undergoing a major refurbishment, but they are maintaining high standards whilst this is ongoing.
Stayed 1 night in Oct 2017

4/10 Poor

Moyra

Disliked: Property conditions & facilities
We won't stay there again.
OK...so they are having a makeover and the exterior of the hotel is hidden by building work. They omitted to mention this and our taxi driver from Leamington Spa has to drop us off. We ask for a morning call we didn't get it and we had to be at The Other Place for 9/15 am. A rushed breakfast. We cannot have anything to eat on arrival ! We heartily wish we had booked elsewhere. It is not good to carry on your chatting in reception and ignore returning guests. The room is clean but shabby as is the rest of the hotel.
Stayed 2 nights in Oct 2017

8/10 Good

Pauline, London

Liked: Cleanliness, staff & service, room comfort
Great hotel and great location.
We arrived early on Friday and our room was ready so we had an early check in, we walked around town and found a lovely bistro to have lunch. We went to the theatre later in the evening but could only find one restaurant open when the play finished. All in all we had a great weekend.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Central location
Perfect location for exploring the sights, offers limited parking facilities. The receptionist was friendly and helpful. Can't enter on food as we had all meal including breakfast in the town
Stayed 1 night in Oct 2017

8/10 Good

Simon, Seattle, WA, USA

Liked: Cleanliness, staff & service, room comfort
Well located in Stratford, with parking
If you want a well located hotel with decent facilities then the Falcon fits the bill. Five minutes to the theaters, and pretty much anything in the centre of Stratford, makes this an easy choice. Breakfast was included in our rate, which was a plus, and pretty good. I'd stay again, and recommend to friends. When their extensive renovation is complete then I'd expect the experience to be further enhanced.
Stayed 1 night in Oct 2017

8/10 Good

Monize, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great localization, nice hotel e lovely staff. Just few parking spaces, but I recommend Falcon Hotel for sure.
Stayed 2 nights in Oct 2017

4/10 Poor

Janet, West Midlands

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
I chose this hotel for an overnight stay with my daughter whose birthday it was. I chose it because it was a beautiful Tudor building with a walled garden and I wanted my daughter to have a lovely surprise and enjoy something special during our visit to Stratford upon Avon. It was quite a shock and disappointment to find it was a building site, totally encased in scaffolding and plastic with only a few flower beds visible in the 'garden'. This was not shown on the website at the time of making the booking. Had I known this, I would not have booked to stay there. We did not choose to eat at the hotel as we did not fancy a celebration meal peering out of the windows at scaffolding and plastic. It would have been good if notification could have been sent to people booking before the website was changed to indicate that 'access to and visuals of the Tudor building are not currently available' with the opportunity of a full refund so that we had the choice to book elsewhere. I would most certainly have done so as I looked at a number of choices.
Stayed 1 night in Oct 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for my Needs
Istayed in Stratford because it was ideally located for what I planned to do. I stayed at the Falconm because I had stayed there before and I enjoyed that stay. The hotel is having a makeover, but that did not affect any aprt of my stay. If I stay in Stratford in the future, I will certainly look at staying at the Falcon because I find it ideal for my needs.
Stayed 2 nights in Sep 2017

4/10 Poor

Mickie, Midlands UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well placed hotel in Stratford
The hotel was disappointing as the photograph of the hotel showed a Tudor black and white building. This part of the hotel was being renovated. Our room was in the hideous 1970s extension tagged onto the back of the hotel. The room was clean and basic. But had a view of the car park.
Stayed 1 night in Sep 2017

6/10 Okay

Bunty, Devon

Liked: Cleanliness, staff & service, room comfort
Good central location
Hotel staff very pleasant and polite. Room great size and very clean. Breakfast very good. Hotel in good central location in Stratford Upon Avon. Will be great when the refurbishments are finished. Personally i think that the hotel would have been better to have been closed whilst the work was being done as although my one night stay was very pleasant i do not think i would have liked to stay on a building site for a week or more.
Stayed 1 night in Sep 2017

6/10 Okay

lynne, Hartlepool

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel refurbishment
Very difficult to find hotel as it was covered by s scaffolding and covers name of hotel in small print impossible to identify when driving passed. Hotel didn't answer phone when we tried to contact them they said they were busy.
Stayed 1 night in Sep 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Sunday's best...
As most people who review The Falcon point out, it's undergoing extensive renovations which probably won't be finished for another couple of years. But it's in a great location, the staff are ultra-friendly and, depending on what day of the week you go, it could be a bargain. For instance, I wanted to book for Saturday and Sunday and was quoted £188; however, for the Sunday only the price was £54. Sunday only it was, then. Limited beers on offer in the bar, and we were given free drinks to compensate for first choice not being available and second choice running out after two-thirds of a pint! But the home made sausage rolls are a treat... I normally dislike having to pay extra for car parking, but it's at a premium in the middle of Stratford so a fiver for an overnight stay is good value (we used it from noon to 1pm the next day). Rooms are OK, lovely big double bed, bathroom was a little tired and could do with a lick of paint. But good powerful shower, so that made up for it. Overall, thumbs up (particularly at Sunday prices!).
Stayed 1 night in Sep 2017

8/10 Good

CF

Liked: Cleanliness, staff & service
Could be recommendable once works are finished!
Scaffolding during works prevented obvious access, and signs neither named the hotel nor which way to get in. Car park also lacked lane guidance and the barrier came down on my wife's head after she let the car in. It was cold and the room's radiator did not work.
Stayed 1 night in Sep 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious pleasant hotel
Everything as promised including renovations. A great price at a historic hotel centrally located with efficient staff made minor inconvenience of scaffolded exterior worthwhile...
Stayed 1 night in Sep 2017

10/10 Excellent

Emilea, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was fantastic, the room was spacious, and the location was very convenient and close to everything.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Renovation work
The hotel is having a major renovation, and was not informed before going. No front bar or lounge area in the old part of hotel. So very disappointing when we were looking for a comfortable hotel. The staff were not particularly welcoming. The room was cold with a small portable heater in the room which took 2 hours or so to take the chill of the room. Need a coat or thick jumper on for breakfast. Would not recommend this hotel as a 4 star. More like a 2 star.
Stayed 2 nights in Sep 2017

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in great location
My stay was one Night, room only so not much to say. Clean, comfortable bedroom and efficient reception. Car park is not great. But i found a space for £5 a night so that was ok. Right in the centre of Stratford so great for shopping, refreshments and Shakespeare tourism.
Stayed 1 night in Sep 2017

8/10 Good

johnny b, Reddish

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of town
In the middle of town ,easy for seeing the area,pleasant staff ,bar was a bit quite ,only used it once ,room did what it sez on the can ,very warm though had to use the fan to cool it down ,hotel being refurbished at the minute
Stayed 1 night in Sep 2017

8/10 Good

Andy, Forest of Dean

Liked: Cleanliness, staff & service, room comfort
Undergoing Restoration
At the momenet the Falcon is undergoing restoration which means that the 16th century bit at the front is closed. The only rooms that are available are in the 1960's block at the rear. If you don't mind slightly tired rooms ( that's phase 2 of the restoration ) you can get a really large room at a significantly discounted rate. Staff are courteous and helpful and breakfast is excelllent. Very convenient to the theatre and town centre.
Stayed 1 night in Sep 2017

6/10 Okay

c, usa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
disappointing.
Remodeling took away from the charm of an old hotel that was expected. Nothing was shared about this when I booked. Gal at front desk knew nothing about the area. No phone in room. Nice bar. Great location.
Stayed 2 nights in Sep 2017

10/10 Excellent

Lesley, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in town centre
Great hotel, handy for shops and RSC and other tourist attractions. Has parking which is a great bonus as parking in Stratford Upon Avon is at a premium. Having refurbishment work done but this never intruded on our stay. Rooms were warm but fans were provided. Bed could have been softer but that's my personal preference - it didn't stop me sleeping! Cannot fault staff who were all excellent. I am looking forward to going back when the refurbishment is done because that can only improve an already excellent hotel.
Stayed 1 night in Sep 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Even though they are renovating this hotel it was still very pleasant and comfortable.
Stayed 2 nights in Sep 2017

10/10 Excellent

Elaine, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, central location.
Central location. Room spacious and clean, bed comfortable. Staff friendly and helpful, breakfast excellent.
Stayed 2 nights in Aug 2017

8/10 Good

susan

Liked: Cleanliness, staff & service, room comfort
A night away.
The falcon hotel is having a makeover so there is scaffolding up all around the hotel. We had a nice room but it will be better when it has a makeover.The staff were good and very helpful, and we had a nice night at this hotel.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
The hotel took us a few drive by's to know it was ours as we were looking out for the name and the distinctive frontage however as the street lined front is covered due to construction works which we had no knowledge of which would have been helpful information. We tried the side street and saw the hotel name and signage parked up and went in, the hotel was clean, the staff were all friendly and helpful and the area is a an absolute joy, definitely worth a visit
Stayed 1 night in Aug 2017

8/10 Good

Eddie, Epsom

Liked: Cleanliness, staff & service, room comfort
Great location but currently being renovated
Fantastically located and lots of cheap parking on site - excellent. Currently being renovated so front part of hotel closed off. Some noise from work being undertaken for which the hotel give a 15% discount off of the first round of drinks in the bar - not much of an incentive! Room was of good size and clean. Breakfast at £10 per head was ok. Staff all helpful and polite. Overall a good stay. We go to the theatre in Stratford upon Avon three or four times a year and normally use the Falcon. We understand the hotel is going to be undergoing work for some time yet so will probably check other hotel availability and pricing for our next trip there.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Can't wait for the renovation to be completed! It's set to look fabulous!
Stayed 2 nights in Aug 2017

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location everything needed for the price.
Considering that the hotel is undergoing major refurbishment we had a wonderful stay - the staff were very helpful, the bed was comfortable, the breakfast was awesome. We will be returning when the refurbishment is complete knowing the prices will be double. The hotel location is so very good. The only thing that let it down was the awful tea - need to sort that out especially as there is much good tea to be had in the UK
Stayed 1 night in Aug 2017

4/10 Poor

AW, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what you think when you book
Firstly the Falcon is undergoing major renovation works at the moment so lots of disruption. But our main problem with the hotel was that it isn't what is advertised - you actually stay in a dull, 70s style block behind the black & white timber framed frontage. So from that perspective it is very disappointing as you don't stay in the place shown on the website! Rooms are bland, tired and no more than functional. Very disappointed so we moved hotel and did not stay here.
Stayed 2 nights in Aug 2017

10/10 Excellent

Colm, Limerick, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City / Town Break
The Falcon Hotel is located right in the centre of Stratford, vey close to the town's many attractions. The rooms were very comfortable, breakfast was very good and the one evening meal we had was beautiful. Parking was available though not guaranteed. The hotel was undergoing serious refurbishment at the time of our stay but this did not cause any difficulties for us. The main restaurant was not open however and we would like to have tried this. All staff members were friendly and helpful.
Stayed 3 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under refurbishment
The hotel is lovely, would have been nice to be told it's under refurbishment, but you couldn't hear workmen, rooms are very big and the beds are so comfortable Would recommend and would come back again
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay
Hotel is being renovated with lots of noise from early morning onwards and the lovely facade is hidden from view. However room rates have not been adjusted to suit.
Stayed 3 nights in Aug 2017

8/10 Good

Emma, London

Liked: Cleanliness, staff & service, room comfort
Very friendly staff and convenient location for th
Helpful staff with our booking as we had a wheelchair. Breakfast was good and the rooms were comfortable. It is a little old fashioned, but that added to it's charm.
Stayed 1 night in Aug 2017

6/10 Okay

Jellybean, Shropshire

Disliked: Room comfort
hotel ideal location for town centre
hotel is undergoing refurbishment so car parking limited and noisy from 8am with workmen! room was nice but extremely hot and windows opened fully which is worrying as it was a family room. Breakfast is very good, plenty of choice and Janet is very welcoming and friendly.
Stayed 1 night in Aug 2017

8/10 Good

Yew Hee

Liked: Cleanliness, staff & service, room comfort
Well located hotel at reasonable price.
The hotel is very wel located close to restaurants, sights & shops. We did not have breakfast in the hotel although it was possible, as we chose to have it in one of the cafes nearby. The car park is a bit small and we were lucky to get a spot. Costs £5 to park overnight which was resonable. Efficient & friendly receptionist. Room was spacious enough, furnishings could be updated but were functional.
Stayed 1 night in Aug 2017