In addition to a health club, Grand Hotel Europe features a sauna and a steam room. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a 24-hour business center, a technology helpdesk, and secretarial services. Event facilities measuring 8073 square feet (750 square meters) include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers spa services, tour/ticket assistance, and multilingual staff. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Europe Restaurant - This fine-dining restaurant serves breakfast, dinner, and brunch.

Caviar Bar - This restaurant specializes in Russian cuisine and serves dinner only. Closed Monday and Tuesday.

Rossis Restaurant - Overlooking the city, this restaurant specializes in Italian cuisine and serves lunch and dinner.

Chopsticks Restaurant - Overlooking the city, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Mezzanine Cafe - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Afternoon tea is offered.

24-hour room service is available.

Recreational amenities at the hotel include a health club, a sauna, and a steam room.

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Breakfast fee: RUB 2000 per person (approximately)
• Airport shuttle fee: RUB 4000
• Pet fee: RUB 2500 per night
• Rollaway bed fee: RUB 2950 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Guests requiring a visa to enter Russia may be able to obtain help from the hotel where they will be staying. Guests should contact the hotel using the contact information on the booking confirmation. Hotels may charge for providing visa assistance even if guests subsequently cancel their reservation. All arrangements including any applicable charges are made directly between guests and the hotel. In addition, guests will also be liable for any applicable cancellation charges. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.