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Reviews of Baymont by Wyndham San Antonio South Park

2.5 out of 5
Baymont by Wyndham San Antonio South Park
7202 South Pan Am Expressway, San Antonio, TX

Reviews

3.4
Rating 10 - Excellent. 61 out of 1000 reviews" "
Rating 8 - Good. 47 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 664 out of 1000 reviews" "

3.2/10

Cleanliness

4.8/10

Staff & service

3.2/10

Amenities

3.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

I was supposed to get a refund because they miss up on my room. But have not agot a refund. Then they told me today i have to call u for refund
Stayed 1 night in Mar 2024
Response from Mgr on 22 Mar 2024
Hello JuanWe would be happy to take care of your refund but unfortunately you have to go through Expedia as you made a reservation with them. they will contact us and we can resolve this issue.

8/10 Good

Janie

Bath towels were to small. First room I had, had no TV or phone. They give me another one. Had a couple of roaches In room. Other than that I had a good night sleep.
Stayed 1 night in Mar 2024

2/10 Terrible

Stephanie

Stayed 1 night in Mar 2024

2/10 Terrible

Elianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 1 night in Feb 2024

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has alot bad vibes it was extremely creepy no towels or blankets in the our room
Stayed 1 night in Jan 2024

10/10 Excellent

Lavette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Andrea

Horrible
The room had no pillows, tv or covers on the bed. Roaches wete climbing on tbe way.
Stayed 1 night in Dec 2023

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very infested
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for one night only and it was the worst hotel room I’ve ever been. Nothing was clean, there were insects in the restroom. The blankets were dirty, the restroom was dirty everything was really bad. It said they had breakfast and they don’t!
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Leonardo

Disliked: Cleanliness, property conditions & facilities
It smelled really bad and corridors smelled like MariJuana, cracked walls, raunchy foul smelling sheets! Checked right out soon as I got to the room! How could you guys even sponsor this place it was skiddish nasty and I did not want to be there I got a refund asap n got outta there!
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Rodolfo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff does the best they can with what they have. The property is in total abandon: Faucets leak, heater didn't work, pebbles on the worn-out carpet, bathroom door frame is coming apart, bathtub is stained from the constant leaking.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

2/10 Terrible

Tynika

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything about this property it is horrible my kids were crying to stay here by themselves really quick while I run across the street to get food I don't like it is horrible
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Pedro

The location and availability of rooms is why I choose to stay here. However, clean towels where not available because lack of inventory. I have and continue to ask for a refrigerator. I have access to a microwave in the lobby.
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Felix

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters there was no tv in my room! There were drawers missing from the dresser! The bed had no pillows! And to top it off I didn’t even sleep there and couldn’t get my money back
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Moises

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump. I walked in and walked right back out of there. They didn't refund me my payment either. Terrible place should be condemned...
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Tina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No towels. Rats and roaches. Unsavory individual s outside of property and watching you at all time. Do not stay here. Worst place ever
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for being our guest.

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shady characters in the area Rooms were an eyesore would not recommend for anyone to stay at that hotel
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach Motel
This Place needs to be shut down. The pictures online are nothing what it looks like. Drug deals happening out in the open. I dont think half the people there actually paid to stay there. i dont know... this place sucks. no light bulbs in the room... smelled and dirty carpet. Roaches.... nope!!
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on 21 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Infested
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ready for the wrecking ball.
First room card reader on door dead. Disabled vehicles around lot. Second room carpet wet and mildewed air conditioner draining into room. Burn marks all over bathroom fixtures. Furniture broken. Worst room I’ve ever stayed in. Have booked two worse but didn’t stay. Released to have cadilletic converter still on my car next morning.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Nina

Stayed 1 night in Sep 2023
Response from General Manager on 8 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

christine

Disliked: Cleanliness, staff & service, property conditions & facilities
I left without staying. The room smelled awful, there were no towels and the bed was bad. People were yelling outside and the walkway had a coating of moss from a leaky ac. Paint was falling off everywhere. Carpet was stained and gross. Nothing looked clean. And this was a Wyndham hotel?
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Yvonne

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property shouldn't be open. The room had a moody smell. The door lock was broken so they put abig stick so the customer can secure the door. The rooms has no towels, snd and shampoo. The lights were broken the room was not clean. The bed has only a blanket sheet and 1 pillow per bed. The mattress was brown and the carpets smell soooo bad. The next room guess were having a party, loud music and noise until 5 am. I reserved 3 nights. I spend only 1 and moved to another hotel.
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

ricardo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could have been worse
Staff was nice. The room could have been cleaner.
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for being our guest. We hope to see you soon.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasnt good we didnt even stay..We get there and try to pay with card and card machine wasnt working had to look for an ATM to withdraw.. I return to continue with check in and I had requested 2 room for my stay, but the rooms were in opposite sides of the building.. so I went ahead and downgrade one of the rooms so we could have our room closer to each other... One of the rooms as soon as I opened the door I saw cockroaches running behind the the mirrors.. I walk to the second room and the floor was dirty and mucky and smelled like smoke when I had requested a non smoking rooms...I went back to the reception to request a refund... and had to search las minute for another hotel so my family and I could rest
Stayed 4 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Miguel, Midland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place. I can’t believe how they passed the city regulations. People selling weird stuff around, broken glass on carpet, no lights on bathrooms. We tried 2 different rooms. They were BAD. Rooms smell like sewer.
Stayed 1 night in Sep 2023
Response from General Manager on 28 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t.
The room looked clean , but wasn’t clean at all. Cockroach’s everywhere in the restroom and room. Crackheads outside our door literally arguing, and other drama. Just don’t. Look somewhere else, seriously.
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Miriam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting isn't enough to describe this place. How it is still running is very questionable. Not a healthy establishment whatsoever.
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Concetta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
When we arrived there were 3 strange looking men walking around the hotel and one woman sitting outside making "arrangements" for the evening. The woman at the desk was nice, gave me a key, I went to the room and there were cracks in the sink area, bathtub dirty, overall kind of sketchy. Two of the rooms upstairs had duck tape on the windows. I went back to the office and asked for my money and back and the clerk nicely returned it. I felt bad that she even worked there. We left and went to a different hotel.
Stayed 3 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Hector Abdon

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awful. You must consider to delete from your stay options !!!
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

edgar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks nothing like the pictures. The pool is empty and in a dark dingy corner, the room we were given smelled moldy, sheets were stained, holes in wall, dresser had a broken drawer, carpet was filthy. Bunch of sketchy old cars in the parking lot. Stairs smelled like urine.
Stayed 4 nights in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jose

Disliked: Cleanliness
Terrible room condition smell nasty and rouches around
Stayed 2 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jeanette, san antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very scared. Paid for 2 nights and only stayed 1 . Please shut down this place. It was unbelievable for a Wyndham????
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

salvador, montgomery

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms arr dirtu
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Reuben

Stayed 1 night in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Thank you for being our guest. We hope to see you soon!

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only enter for 10 minutes and decide no stay here, I prefer sleep in the car, the room is nasty , to many roaches , No supplies on the bath, this place is for homeless.
Stayed 2 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Victoria

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not maintained inside or outside. The shower didn’t work, toilet wouldn’t flush and bathroom sink didn’t drain. Our deadbolt wouldn’t lock, the door looked like it had been kicked in at one point. The trash cans throughout the property were overflowing with trash. The room didn’t have a microwave or mini fridge and the ice maker on the property didn’t work
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Laurel L

Stayed 4 nights in Jul 2023
Response from General Manager on 1 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

irma

Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Thank you for being our guest.

2/10 Terrible

Bob

Disliked: Cleanliness, amenities, property conditions & facilities
Biggest problem was that the shower was totally inoperative. The shower head had been taken apart and left and no water would come out of the hose. Had to do a sink bath! Also, no blanket on the bed and the carpet was extremely dirty. Place looks very run down.
Stayed 1 night in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money
This place was horrible, dirty and didn’t look like pictures. We left! The AC unit was taken apart and left on top of the bed, the bathroom was dirty and soap was used, I can go on and on. Even the front desk person was not professional
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pool was out of service ! No towels , the tv didnt work , and it smelled nasty 😷!
Stayed 2 nights in Aug 2023
Response from General Manager on 7 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to sleep, price just way to high
Beds were comfortable, pillows not all that. A/c worked great. Stepping in the tub felt as if you were going to fall thru the floor but was overall was ok. Room was acleaned but housekeepers left someone's hat on the iron. Breakfast SUCKED not even a breakfast and the price we paid $170 something not worth that price but was better than sleeping in a car
Stayed 1 night in Jul 2023
Response from General Manager on 7 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.