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"Definitely not a 4 star"

"Clean room, clean bed, clean HOT!! shower. Woke up ready refreshed and ready for the day."

"The staff is exceptional! They are the warmest and most helpful hotel staff I have met in a long time. This also includes the valet drivers and I know they are contracted, but they are exceptional. The hotel is very clean, our room was great and everything we needed. There’s a cool restaurant bar downstairs that on a warm day opens up to the sidewalk. It is one block off try and so very central to what we wanted downtown. We would absolutely book here again. "

"Upon Check In, the 1st room had blood stains on a pillow. I was given another room, and it had a stain on the bathroom floor and the air conditioner smelled like vinegar with cookie pieces broken up in the vent and carpet was lifted in one area. Also had tiny food particles on the floor"

"Literally right across the street from the Spectrum Center and the Transit system. Nice size room. Decent free breakfast. The lobby smells amazing…… just wish they served dinner/roomservice. "

"The front desk lady, Lakeisha, was a delight to be around. So friendly and welcoming and engaging. I would stay there again just to get to see her. "

"It was quiet and relaxed environment and the front desk at night 12AM also was very friendly and patient will book it everytime i am in Charlotte"

"Very rude receptionist. Feeling pissed-off still. "

"This is a great hotel…close to the airport, restaurants & stores. They also have great breakfast in the morning. The only issue right now is they are doing some renovations, so you hear drilling & some banging but it’s only until 6pm. I would recommend this hotel."