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Reviews of Quality Inn Milwaukee Route 45

2.5 out of 5
Quality Inn Milwaukee Route 45
11333 West Silver Spring Dr., Milwaukee, WI

Reviews

6.0
Rating 10 - Excellent. 72 out of 379 reviews" "
Rating 8 - Good. 95 out of 379 reviews" "
Rating 6 - Okay. 65 out of 379 reviews" "
Rating 4 - Poor. 51 out of 379 reviews" "
Rating 2 - Terrible. 96 out of 379 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lucy Paige on 28 Jan 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Lucy Paige on 23 Jan 2023
Dear Guest,Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lucy Paige on 7 Dec 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Tasheema

Stayed 2 nights in Nov 2022

2/10 Terrible

Troy

2/10 Terrible

Ilene

Disliked: Cleanliness, property conditions & facilities, room comfort
Pass on this one
First there was no Quality Inn sign on the Building anywhere, so I thought we were in the wrong place, but no it was correct. The staff was a bit short, it was really dirty in the entrance, it was an emergency trip, so we just needed sleep.We got to our room and it was dirty, their was clumps of hair on the floor, and dirt, and it was horribly run down, I don't think I would ever call this a Quality Inn maybe a runned down inn. The only good thing I can say is the Tv worked. They didn't even have Coffee in the morning??? Never ever would go back!
Stayed 1 night in Oct 2022
Response from Lucy Paige on 25 Oct 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness
I didn't feel safe. The room was decent, but the floor/carpet was filthy.
Stayed 1 night in Oct 2022
Response from Lucy Paige on 22 Oct 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff for housekeeping, dirty room, no reimbursement or accomodations for the lack thereof. I wouldnt recommend or stay there again.
Stayed 1 night in Oct 2022
Response from Swati on 4 Oct 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOMS WERE NOT CLEAN. NO HOUSE CLEANING SERVICE. WE WERE TOLD THEY ONLY CLEAN THE ROOMS EVERY THIRD DAY. NO CLEAN TOWELS WHEN WE CHECKED IN AND WHEN ASKED FOR SOME, THEY SAID THAT WOULD BE AN EXTRA CHARGE FOR THEM. I WOULD NOT RECOMMEND STAYING HERE AT ALL.
Stayed 4 nights in Sep 2022
Response from Lucy Paige on 29 Sept 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities
dirty bathroom
The bathtub was so dirty I showered with my flip flops on. They didn't have bath towels. The hand towel was so old it was coming apart in my hands. The phone didn't work.
Stayed 1 night in Sep 2022
Response from Lucy Paige on 20 Sept 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

Bridgette

Stayed 1 night in Sep 2022

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Beds were comfy and clean. Shower has long black hairs in it. Overall, the building looked old. Carpet in the hallways was really old.
Stayed 1 night in Sep 2022
Response from Swati on 19 Sept 2022
Dear Guest, Apologies for not meeting your expectations. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean!
They claim breakfast is included but there is a sign at motel not serving for covid. Also coffee pot in room has mold in water tank.
Stayed 1 night in Sep 2022
Response from Susan Joy on 19 Sept 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

2/10 Terrible

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lucy Paige on 18 Sept 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

2/10 Terrible

Pamela

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy, filthy
This is the nastiest motel I have ever set foot in. Disgusting.
Stayed 1 night in Sep 2022
Response from Lucy Paige on 16 Sept 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Sara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not honor my reservation, said they double booked. We had to sleep in the car and I was still charged for 1 night even though they had no rooms. The hotel refused to refund me and I am still fighting with my credit card company to refund the money.
Stayed 2 nights in Jul 2022
Response from Lucy Paige on 13 Oct 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

8/10 Good

Shaparis, Milwaukee

Stayed 3 nights in Sep 2022

2/10 Terrible

Kristina

Stayed 1 night in Sep 2022

2/10 Terrible

Jon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
😠
The room was an ok room if it were clean. There was empty liquor bottles in one of the drawers. Contraceptive wrappers in another. The towel (only one in the room) was dirty. Not sure what it was in the freezer.
Stayed 3 nights in Sep 2022
Response from Lucy Paige on 10 Oct 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Vernon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty everywhere. Asked for towels 3 times got nothing.bathtub had hair and dirt every where
Stayed 1 night in Aug 2022
Response from Swati on 1 Sept 2022
Dear Vernon,Thank you for taking the time to share your recent experience. We apologize for any inconvenience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. please accept our apologies for any dissatisfaction you experienced during your visit.

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was horrible staff gave nothing but excuses to all my questions.
Stayed 2 nights in Aug 2022
Response from Swati on 29 Aug 2022
Dear Pedro, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our staff and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Joseph

Stayed 1 night in Aug 2022
Response from Lucy Paige on 30 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Archie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sevice was horrible no breakfast only one bath towel for two people no toilet paper bath tub stoped up
Stayed 2 nights in Aug 2022
Response from Lucy Paige on 27 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Codyone

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and it flooded while I was there.
Stayed 1 night in Aug 2022
Response from Swati on 26 Aug 2022
Dear Codyone I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New owner and management are great
Stayed 1 night in Aug 2022
Response from Lucy Paige on 25 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lucy Paige on 23 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

Scott

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room did not have a smoke alarm, only had 1 towel, cigarette burns in the sheets, and did not offer the breakfast listed on the site.
Stayed 1 night in Aug 2022
Response from Swati on 18 Aug 2022
Dear Scott, Thank you for your ratings, please accept our apologies for any dissatisfaction you experienced during your visit.

2/10 Terrible

Sheila

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very dirty housekeeping is terrible outside dirty bugs in the room no one should ever stay there
Stayed 2 nights in Aug 2022
Response from Lucy Paige on 17 Aug 2022
Dear Guest, We are sorry that you got a bad experience during your stay at our hotel. Your feedback have been reported immediately to our team and solved internally. We are looking forward to serve you better on your next stay.

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
The carpeting was FILTHY. Fresh vomit and beer bottles in the parking lot when we arrived. Kleenex was empty, clock and remote both broken in the room. NO towels in the room. Strong smell of old smoke and mold or mildew in the room. Free breakfast advertised but there was a sign in the lobby saying there would be no breakfast. It’s ok not to serve it but don’t advertise it. I would NOT recommend this property and I would never stay there again.
Stayed 1 night in Aug 2022
Response from Lucy Paige on 16 Aug 2022
Dear Guest, We apologize for the experiences you had. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

David Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rough
Hotel was dirty. Service was not pleasant. The parking lot was scary. No blankets on the bed. Much more.
Stayed 2 nights in Aug 2022
Response from Lucy Paige on 16 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

hasnaine2000

Stayed 1 night in Aug 2022

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and hall way was not vacumed. The light switch by the sink did not work for the hair dryer or the coffee pot. No towels were in the room we had to get them from the front desk. No breakfast.
Stayed 1 night in Aug 2022
Response from Susan Joy on 15 Aug 2022
Dear Guest, We apologize for the experiences you had. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

8/10 Good

M J

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Susan Joy on 15 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible visit. Never had the opportunity to stay. Non-working A/C. No other rooms available. JUST YESTERDAY received my refund after fighting for almost a momth to get my money back. POOR POOR POOR POOR CHOICE OF A HOTEL!! FILTHY, DIRTY BLOOD STAINED SHEETS, NO TOWELS, NO SOAP AND PISS POOR MANAGEMENT!! BEWARE!!! NEVER EVER STAY THERE!!
Stayed 1 night in Jul 2022
Response from Lucy Paige on 20 Oct 2022
Dear Guest,Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

6/10 Okay

Melody

Stayed 1 night in Aug 2022

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay here anymore, been a customer for the last 3 years
Stayed 1 night in Aug 2022
Response from Lucy Paige on 20 Oct 2022
Dear Guest, We do apologize about the issue you experienced with the Room. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Aug 2022
Response from Lucy Paige on 10 Aug 2022
Dear Guest, Thank you for rating us. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. Looking forward to hosting you soon again!

2/10 Terrible

Joe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 2 nights in Aug 2022
Response from Susan Joy on 9 Aug 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Stayed 2 nights in Aug 2022
Response from Susan Joy on 9 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
At least there were no bugs...
Our room was not clean upon our arrival but instead of telling us that and asking us to wait to check in until it had been cleaned they just handed us the room key and let us be surprised. The toilet did not work. They gave us a new room with a functioning toilet but that one was not well secured and moved around during use. While the bed has fresh linens, it's hard to say if the room was actually cleaned as the bathroom definitely was not. The bathroom fan did not work, the tub/shower was clogged, the bed was missing some key linens (how do forget the sheet?), and there was signs of disrepair throughout the room and the building. Guests were expected to come to lobby to get their own towels/toiletries. Obviously this hotel was overbooked for their limited staff. Also, they still advertise online a free continental breakfast with your stay, but it is posted throughout the hotel that they still are not serving due to covid.
Stayed 1 night in Aug 2022
Response from Susan Joy on 9 Aug 2022
Dear Guest, We apologize for the experiences you had. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Lakesha

Stayed 1 night in Jul 2022
Response from Susan Joy on 9 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Sharetha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Susan Joy on 3 Aug 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit. Thank you for choosing to stay with us.

2/10 Terrible

Nengge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there 1am and our room was giving to someone else. He gave us another room and someone also in there already. He gave us a 3rd room and it was so dirty, no tows in the room.
Stayed 1 night in Jul 2022
Response from Susan Joy on 3 Aug 2022
Dear Guest, We apologize for the experiences you had. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Steve, Stafford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel!
We arrived and checked in. When we arrived in our room the room was not made from the prior occupants. When we went down to the desk to have a resolution there were no other rooms available. Out in the parking lot there was broken window glass from other cars. We left and found another hotel. hotels.com should take this off of their list. This hotel is not the type of place that anyone would want to stay!
Stayed 1 night in Jul 2022
Response from Lucy Paige on 2 Aug 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels and soap in the room. No sheets were on the bed - not sure if the room was cleaned before I got there. Leftover food was left in the mini-fridge. Advertised free breakfast but none was available.
Stayed 2 nights in Jul 2022
Response from Lucy Paige on 1 Aug 2022
Dear Guest, We do apologize about the issue you experienced with the Room. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Kara

Disliked: Staff & service
The hotel double booked our room. We heard that this happened last weekend as well.
Stayed 1 night in Jul 2022
Response from Lucy Paige on 20 Oct 2022
Dear Guest, We do apologize about the issue you experienced with the Room. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.

2/10 Terrible

Carmen

Stayed 1 night in Jul 2022

2/10 Terrible

Alphonse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clean
Stayed 1 night in Jul 2022
Response from Lucy Paige on 1 Aug 2022
Dear Guest, We do apologize about the issue you experienced with the Room. I will definitely share your comments with the team. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays.