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Reviews of Plaza on the River

3.5 out of 5
Plaza on the River
18 Albert Embankment, London

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 998 reviews" "
Rating 8 - Good. 299 out of 998 reviews" "
Rating 6 - Okay. 89 out of 998 reviews" "
Rating 4 - Poor. 47 out of 998 reviews" "
Rating 2 - Terrible. 28 out of 998 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

6/10 Okay

Nicola

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location close to Westminster and central London. We stayed in a suite which was furnished to a high standard. The executive breakfast was superb, a range of food options on the buffet, a spacious area and great views from the 12th floor to enjoy! Would highly recommend this hotel and hope to come back soon.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Great location, and potentially a good view IF YOU GET a room facing parliament, I asked for one and was told no.
Stayed 4 nights in Dec 2019

8/10 Good

Habib

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was perfect but this hotel need to make their tv channels free
Stayed 1 night in Dec 2019

10/10 Excellent

RichardN, Ft Worth Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern style in a good location with great views of the River Thames and parliament. Easy to walk to places of interest. We received complimentary buffet breakfast each morning in the Executive Loumge on the 12th floor which had amazing views of parliament also.
Stayed 3 nights in Dec 2019

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel. Beautiful Riverview Suite. Amazing Customer service at check in. Wonderful Stay.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Dec 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jade

Stayed 1 night in Dec 2019

10/10 Excellent

Dr Lori Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous view of the river and very comfortable sp
I was upgraded and the view from my apartment was incredible. The flat was spacious and had everything I could need. The food was good and portions were large. Services was good as well.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space and service. The location isnt as central as others
Stayed 4 nights in Dec 2019

10/10 Excellent

Richie, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday weekend away. First class service from check-in to check-out especially from the always smiling Alejandro. We had some drinks and snacks from the bar which again had great service and chat from Ruddy. Room, bed and bathroom all very spacious. Our room on 14th floor had exceptional views up towards the London eye/south bank and the west end. Around a 7/8 minute walk to Vauxhall tube and train stations and 10 minutes walk the other way to London eye so great location for getting around the city. Would definitely recommend and will use again, thanks
Stayed 2 nights in Dec 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date Night
We treated ourselves to a date night out in London ... and would totally stay at Plaza on the River again. Our room was even more than we could have imagined. Really excellent hotel!
The view from our room on the 14th floor.
Stayed 1 night in Dec 2019
Response from Niki on 12 Dec 2019
Hello Shauna, Thank you so much for choosing us for this lovely occasion. We are in love with your picture! Hope you had a fun night and you can join us again soon. Let everyone see your beautiful picture with the #parkplazamoments tag. Take care.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view suite was beautiful and serene. The facilities made the week feel like home from home.
Stayed 5 nights in Dec 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST FOR A STAY IN LONDON
We booked a room for two nights for a special occasion in London. On arrival we were booked in by Colin who was very friendly and couldn’t do enough for us. Having requested a Westminster view months earlier he moved things around to ensure we had the room we wanted. Having moved us, our room wasn’t ready so we were given a welcome drink at the bar whilst we waited. We returned to reception 90 mins later to find our room was still not ready but Alejandro who was now on reception, kindly upgraded us to a better room and access to the Executive lounge as an apology. We spent around 1 hour in our room when we suffered a power cut (just our room) I re-attended reception and Alejandro moved us again to a better room, still with a Westminster view. The level of service from all staff in the hotel was superb, from being greeted as we entered, the bar staff, room service and anyone we came in to contact with. Lovely hotel, great views, welcoming staff and I would visit again and recommend highly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous special stay
Absolutely fabulous from start to finish. Staff so helpful...suite super-views of Houses of Parliament awesome!! Highly recommend
Stayed 2 nights in Dec 2019

10/10 Excellent

Chris

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
Very poor check in. Very busy breakfast had to queue. Beds hard. Bed linen not pressed. Not a good stay
Stayed 2 nights in Nov 2019
Response from Niki on 2 Dec 2019
Hello, Sorry about your poor experience with us. It is such a shame you couldn't make it memorable for you. We would love to get another chance to make it right next time so we can bring our usual A-game. Take care.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Lovely hotel in a central location, easy walking distance to numerous landmarks. We had a few issues at check in and with our room, but reception staff were very helpful and resolved the issues quickly, and found us an alternative room. Room facilities were lovely, fantastic shower! Only criticism would be that the kitchenette was not well stocked; very little crockery (1 bowl between 3 of us, and even though I requested more these never materialised), and no provisions for washing dishes. Would definitely stay here again though.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in is cumbersome, there is more security staff then
Stayed 1 night in Nov 2019
Response from Niki on 26 Nov 2019
Hi there, Such a bummer we couldn't welcome you with our usual big smiles. We definitely want to redeem ourselves next time. See you then.

6/10 Okay

REVESH

Travelled with family
Liked: Cleanliness, property conditions & facilities
satisfactory
The experience was one of a satisfactory level as the coffee machine was not working properly, the kettle was not working at all, there are no usb charges in the room yet the hotel is so modernised. The restaurant is excellent though.
Stayed 1 night in Nov 2019
Response from Niki on 26 Nov 2019
Hello Revesh, Thanks for the review. We are so happy to hear you enjoyed our Chino Latino Restaurant. We will definitely have a look at the coffee machine. Next time to help us correct our mistakes, please let us know about it while you are with us, we are here to help 24/7 or leave your room number in the comments. Many thanks.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very professional. The facilities outstanding. Loved every bit of my experience so much so il be booking another stay soon. Il be telling all my family from Australia and New Zealand to come stay as well ❤
Stayed 1 night in Nov 2019
Response from Niki on 26 Nov 2019
Thanks for the lovely words! ❤️ We can't wait to have you with us again. Bring your friends so we can have a fun night in Chino Latino with Live Music next time. Safe travels.

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, room comfort
Lovely room but faced internal courtyard , Nothing to see but windows where very dirty , lifts where a nightmare on the Sunday morning , had to go to 17th floor to get down to Ground , took 20 mins
Stayed 1 night in Nov 2019

10/10 Excellent

Angad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel - clean and well specd
Really nice room, nice and clean. Very well connected - 5min walk away from Vauxhall.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Dror

Stayed 1 night in Nov 2019

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Super hotel with great views of the thames and the houses of Parliment
Stayed 2 nights in Nov 2019

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great food and a great team all add up to brilliant stay
Stayed 1 night in Nov 2019
Response from Niki on 11 Nov 2019
Thanks for appreciating our hard work! See you next time in Park Plaza.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel supported by a well trained and welcoming staff. Alejandro was amazing and made our stay feel like home. The view from this hotel is breathtaking and worth the cost. The few minor issues were corrected without question and we will be coming back here.
Stayed 2 nights in Nov 2019
Response from Niki on 11 Nov 2019
What a gem that guy is! We will be forwarding your positive message to Alejandro and the team. We hope you have your next visit booked so we can prepare to have more #parkplazamoments together

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
complementary access to the executive lounge was the highlight of my visit, as well as receiving outstanding service from all staff. Some great facilities too :)
Stayed 1 night in Nov 2019
Response from Niki on 8 Nov 2019
What a delightful feedback! Thank you so much for taking the time to leave us a review. Hope to see you again to share more #parkplazamoments together.

10/10 Excellent

Judith, california

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern with electric curtains and roomy. The bed and pillows were very comfortable. We didn’t get a view of Big Ben but had a river view.
Stayed 2 nights in Nov 2019
Response from Niki on 8 Nov 2019
Hi Judith, Thanks for staying with us! It was such a pleasure to have you in Plaza on the River. Next time hope you can try a different room to get another kind of view. Until then safe travels!

10/10 Excellent

Sara, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were extremely friendly and helpful, amenities and upgrades better than expected!
Stayed 4 nights in Nov 2019
Response from Niki on 8 Nov 2019
We are so pumped that you enjoyed our hotel, Sara! Would love to hear about your next stay with us as well! Stay positive.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.great location and friendly staff. well appointed rooms - would definitely stay here again when in London
Stayed 2 nights in Oct 2019
Response from Niki on 5 Nov 2019
Can't wait to welcome you back again and hear more about your experience!

10/10 Excellent

Angela, Castle rock co

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room that was extremely large. Location was perfect and walkable to main attractions. Would definitely stay again.
Stayed 7 nights in Oct 2019
Response from Fede on 7 Nov 2019
Hello Angela, Thank you for your feedback. We are pleased to hear that you find our location to your liking. Hoping to see you again soon. Take care! Fede

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice hotel overall. I did not take breakfast this time because most of my previous times, there was a long line to access so really not convenient when you work.
Stayed 3 nights in Oct 2019
Response from Lucy on 29 Oct 2019
Thank you for your feedback. We're pleased to hear you enjoy our location and hotel. Breakfast can get busy at times, so if you'd like to avoid the queues but still enjoy a tasty brekkie with us why not try out room service on your next visit!? Hope to see you soon! Warm Regards, Lucy

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Adrian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not again.
The hotel is in a good location by the river, and modern looking from the outside and in reception. The issues with the hotel were the room. The first thing was we were a family of 4, 2 adults and 2 children but only one double bed was made. I had to pull out the sofa bed and turn the mattress over as it was filthy (stained). I also had to request linen which took hours. The biggest issue was aircon, the room was 31 degrees and the aircon didn't work, I know that because there was a thermostat stuck in the air vent (guess its a long standing issue). The advise I got from reception was they can send a fan up... Never again.
Stayed 1 night in Oct 2019
Response from Lucy on 29 Oct 2019
Hi Adrian, Thank you for your valuable feedback. We're pleased you enjoyed our convenient location though we are sorry for the issues you encountered, this is not indicative of the service standards we aim to deliver at all. We would love the opportunity to welcome you back and win back your trust as we know we can do better! If you do decide to return, let us know via our Social Media channels and we'll do our best to ensure your next stay is memorable for all the right reasons! Best Regards, Lucy

6/10 Okay

samuel

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very very spacious rooms connected to the latest technology/gadgets. The boys loved the automatic control panels for curtains and lights hihi
Stayed 2 nights in Oct 2019
Response from Lucy on 29 Oct 2019
Thanks for your lovely feedback. We're so pleased you loved our rooms and the boys had fun with the mod cons. Who doesn't love opening the curtains without having to get out of bed!! Hoping to welcome you back soon. Best Regards, Lucy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019