The hotel is in a great location however it was pretty outdated, I didn't find the bed very comfortable, walls were pretty thin and although my balcony had a pretty good ocean view it was right over the back of the kitchen plus the balcony is not very private since it connects to your neighbors with a wall that has a big C curve so you can see or even hop on over to your neighbors balcony very easily not good for privacy or for safety.
I also did not like paying for parking $10 a day. If you are staying there you should be able to park there FREE.
We stayed seven nights. The hotel is Hawaiian owned and this was important to us because it's the only one in the area. The view of the pier was good and the location is also good. Parking was okay, but sometimes not enough of it. Cleaning of the room was inconsistent. Front desk staff is good. The biggest problem was an item left in the room went missing. It was reported to the hotel but not located.
Resort is starting to look a little outdated but still offers great accommodation and the buffet breakfast is terrific. The onsite evening restaurant Manta Ray isn't great however there are many restaurant choices in nearby Kona. We found all the staff to be exceptionally friendly and efficient.
Kailua-Kona is the epicenter of shopping and recreation on Hawaii’s western shore. Big-game fishers delight off its waters, while shoppers reel in deals along Alii Drive. The Kailua-Kona area is a hiker’s paradise because many of its best beaches are accessible only by foot. Inland, the scent of coffee permeates the air as plantations harvest precious Kona beans. Nearby coffee farms open for tours.