Outdoor pool, free pool cabanas, pool umbrellas

Reviews of Vibe Hotel Gold Coast

4.5 out of 5
Vibe Hotel Gold Coast
42 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 371 out of 1004 reviews" "
Rating 8 - Good. 341 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 76 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and great view of the beach and river, staff are super helpful snd friendly.
Stayed 3 nights in May 2024
Response from Gopi on 14 May 2024
Hi Angela,Thank you for the wonderful review! We're delighted to hear that you enjoyed our central location with its stunning views of the beach and river. It's fantastic to know that our staff were able to enhance your experience with their helpful and friendly service. We look forward to hosting you again in the future!

8/10 Good

Sissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Very friendly staff at reception! Did not like the toilet as hard to flush.
Stayed 3 nights in May 2024
Response from Gopi on 14 May 2024
Hi Josea,Thank you for sharing your experience with us! We're pleased to hear that you found our location quiet and our reception staff very friendly. However, we apologize for any inconvenience caused by the toilet being difficult to flush. Your feedback is important to us, and we'll address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Vibe Hotel. Professional and friendly staff members. Had delicious breakfast on my last morning. Close to public transport, shops and the beach.
Stayed 3 nights in Apr 2024
Response from Gopi on 8 May 2024
Dear Nicole,Thank you for your wonderful review! We're delighted to hear that you had a great stay at Vibe Hotel. We're glad you enjoyed our delicious breakfast and found our staff to be professional and friendly. Our convenient location near public transport, shops, and the beach is indeed a plus. We look forward to welcoming you back soon!Best regards,Gopi Jayakumar

6/10 Okay

isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would’ve rated higher overall however it was very noisy, if looking to sleep past 5am most likely not the place for you.
Stayed 3 nights in Apr 2024
Response from Gopi on 26 Apr 2024
Hi Isabel,Thank you for your feedback, and we appreciate your honesty. We apologize for the noise disturbance that affected your stay. Ensuring a peaceful environment for our guests is a priority, and we will investigate the issue to find ways to mitigate noise disruptions in the future. Your input is valuable to us, and we will work diligently to address this concern. If you decide to give us another chance in the future, we'll do our best to provide you with a more restful experience. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations on your next visit.RegardsGopi

10/10 Excellent

cheyenne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good pool area for kids. Older hotel but has everything you need in great spot. Regular stay for the family
Stayed 1 night in Apr 2024
Response from Sid on 16 Apr 2024
Thanks for the great feedback Cheyenne! See you back next time.

10/10 Excellent

Cindy

Stayed 1 night in Mar 2024
Response from Sid on 16 Apr 2024
Thanks for the great rating Cindy! See you next time.

8/10 Good

ka lai Garnet

Stayed 1 night in Mar 2024
Response from Sid on 16 Apr 2024
Thanks for the great rating! See you back next time.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2024
Response from Gopi on 20 Mar 2024
Thanks for the feedback Mustafa! See you back next time.

6/10 Okay

bradley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly helpfull receptionist. Public areas nice. Room service hit snd miss one day put sign out, came back sign gone room not done. If not going to do coffee mugs and glasswate then privide dish liquid etc do you can do it yourself. No secuirty on doors as anyone can access any floor.
Stayed 5 nights in Mar 2024
Response from Sid on 18 Mar 2024
Thanks for the feedback Bradley. Sorry to hear of the issues with room servicing and lift security! We will ensure this is followed up with our teams.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sid on 18 Mar 2024
Thanks for the great rating Darren! See you back soon

8/10 Good

Clifford, Condor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
No upgrade. They did not offer it and when I asked they said nothing available
Stayed 3 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Clifford! I know we were full on the weekend, thus impacting our ability to upgrade! Thanks again and hope to welcome you back soon.

8/10 Good

Dean

Liked: Cleanliness, staff & service
Great hotel but the WiFi is very poor
Stayed 4 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Dean! We are working on the internet issues in the building and hope to have a solution this year.

6/10 Okay

Fabliya

Stayed 3 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Fabliya! See you back next time.

8/10 Good

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect - walkable to everywhere, stunning river views, great amenities, helpful staff. My shower would drip (almost turn on) at about 3am every night which was annoying as I would have to turn it off. However, that was probably just bad luck with my room. Everything else about the room/hotel/location was ideal.
Stayed 4 nights in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Molly! We will have that shower looked into. Please accept our apology for that. See you back next time.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at the front desk was particularly helpful. Thanks
Stayed 3 nights in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Dennis! I will ensure Amanda is personally congratulated for the great service provided!See you back next time.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service
Nice check in staff
Stayed 1 night in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Helen!See you back next time.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Johanna!@ See you back next time.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great facilities and really good value for money! We will definitely be back.
Stayed 3 nights in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great feedback Leah!See you back soon.

8/10 Good

Sarah

Travelled with group
Good pool/ bar area.
Stayed 1 night in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the feedback Sarah!

8/10 Good

Satharoth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gopi on 26 Mar 2024
Hi Satharoth,Thank you so much for the wonderful feedback and look forward to welcoming you back to the Vibe Hotel.GopiHotel Manager at Vibe Hotel

10/10 Excellent

Johnny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, hotel is walking distance to everything!
Stayed 1 night in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the feedback Johnny!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall was not being aware we had to book parking and to arrive to no parking available... alternate parking straight across street, but still a little annoying.
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thanks for the feedback Matthew. Yes, the parking situation can be challenging; however we are working with some additional partners at the moment to be able to offer this more conveniently in future. Thanks again Matthew. See you back soon.

8/10 Good

Ally

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for tranfer to concert venue.
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thanks for the great feedback Ally. See you next time!

10/10 Excellent

qi xian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great feedback. See you back next time.

10/10 Excellent

Malena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the hotel, easy to walk to the centre of surfers paradise. The rooms are not the newest, but we had a very good experience.
Stayed 3 nights in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the great feedback Malena! See you back next time!

10/10 Excellent

Dayle, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and just amazing. Great pool and spa area. Great atmosphere and staff. Would highly recommend and stay at again
Stayed 9 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the great feedback Dayle! See you back next time.

6/10 Okay

Racquel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property need a good clean
Stayed 4 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the feedback Racquel. We will follow this up with our housekeeping teams. Please accept my apology! There is no excuse for lack of cleanliness.

10/10 Excellent

Sudipta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the great rating Sudipta! See you next time.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the rating David! See you back next time!

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location, nice to be by the river. Pool and bar facilities lovely. Rooms with adjoining doors get quite a bit of noise from guests in next room. Staff went out if their way to move us to another room away from our noisy neighbours.
Stayed 1 night in Feb 2024
Response from Arthur on 13 Feb 2024
Dear guest,Thank you for taking time to review your stay. We are delighted that you enjoyed your time with us.Thank you again for choosing Vibe Hotel Gold Coast and we hope to welcome you back again soon.Kind regards,Arthur KaupuaFront Office Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute
Needed a place for one night. Arrived after 10.30pm. Check in was smooth, the staff were very efficient and friendly.
Stayed 1 night in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the great feedback Carol! See you next time.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, without being in the middle of everything
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thanks for the great feedback Scott! See you back in future.

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location
Stayed 5 nights in Jan 2024
Response from Sid on 23 Feb 2024
Thanks for the great feedback Ed! See you back soon.

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Sid on 23 Feb 2024
Thanks for staying with us and for sharing your feedback Michelle!

2/10 Terrible

Susan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When we got to the room and went to bed the bed was will blood and the walls had blood to very disgusting My husband was vomiting all night because he got an bad habit putting the sheet or the quilt on his face when he we saw the blood he was sick all night it ruined how holiday and it was our anniversary very very very bad
Stayed 3 nights in Feb 2024
Response from Gopi on 23 Feb 2024
Hi Susan,Thank you for your feedback. I am absolutely appalled to hear of your experience; once again please accept my apology for this. As discussed, as a gesture of goodwill, we have refunded we have refunded your entire accommodation. We do hope that you will give us another opportunity to look after you in the future.RegardsGopiEAM at the Vibe Hotel Gold Coast

8/10 Good

Sarvananda

Stayed 2 nights in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great rating Sarvananda! See you back next time.

2/10 Terrible

Jasjeet

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 10 Feb 2024
Hello JasjeetWe are very grateful you have taken the time in making a review of our hotel. We take it on board regarding your experience; it is something we aim to provide the highest standards in. However, on this occasion we have not met your expectations. The concerns raised will be addressed with our management team. We apologize for not providing you with a great experience. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager

8/10 Good

Leonnie

Stayed 1 night in Jan 2024
Response from Gopi on 26 Mar 2024
Hi Leonnie,Thank you so much for the wonderful feedback and look forward to welcoming you back to the Vibe Hotel.GopiHotel Manager at Vibe Hotel

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Sid on 27 Feb 2024
Thanks for the great rating Helen!

6/10 Okay

Terri

Travelled with family
Pool lounge area was nice.
Stayed 2 nights in Jan 2024

2/10 Terrible

Brett Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is stated as “buffet” but it’s not, it’s horrible. We went elsewhere to eat. The aircon in the room is so loud and even with the fan on the lowest setting, you can barely sleep. There are only two lifts which service 22 floors and only one of those lifts goes down to the car park basement. They charge you $30 per day to park your car at the hotel. The website makes the hotel look newer than what it is as our room was so old and run-down. Location is good but I wouldn’t recommend Vibe Hotel.
Stayed 5 nights in Jan 2024
Response from Arthur on 30 Jan 2024
Dear guest,I'm sorry to hear that your experience at Vibe Hotel Gold Coast was not up to par. I have taken note of your concerns about buffet quality, noisy aircon, price of parking and the state of the rooms in general. I assure you, we do not take these feed back lightly, and I will follow these up with Hotel Management, in an effort to improve on these area's.We thank you for choosing Vibe Hotel Gold Coast, and we hope that we can welcome you back again, and give you a better experience.Kind regards,Arthur KaupuaFront Office Manager

10/10 Excellent

Glen

Stayed 1 night in Jan 2024

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, amenities
Great location overlooking keys.
Stayed 3 nights in Jan 2024
Response from Sid on 19 Feb 2024
Thanks for the feedback Ben! See you next time!

4/10 Poor

Celeste

Stayed 3 nights in Jan 2024

8/10 Good

Noura

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a great time. Our favourite part was definitely the spa and pool. Lovely view and perfect customer service.
Stayed 5 nights in Jan 2024

8/10 Good

Frank

Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

Eucharia Nneka

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. I will definitely be staying at Vibe hotel next time I visit Surfers paradise.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Anand

Travelled with group
Liked: Cleanliness, staff & service
Staff were very nice on check in. Rooms are clean but the building is old. The USB ports built in to the power points did not work. Hotel is ok for those who need a weekend/short getaway.
Stayed 2 nights in Jan 2024

6/10 Okay

Jemma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t usually leave reviews but felt compelled. While the location is a quick walk to Cavill avenue shops and cafes, the hotel itself doesn’t seem to be able to keep up with cleaning in peak periods and is outdated. The rooms need a total bond type clean, walls and window sills dirty and so rusted and calcified, curtains dirty, shelves dusty and rubbish left from other guests on our arrival. The floors were stained and dirty carpets. The noise - the jet boats dock outside the hotel and return every half an hour or so with loud engines so if you’re hoping for any type of sleep in forget it on that side of the hotel. The air conditioning unit was also so loud it’s like white noise all night. The staff were friendly and helpful but these aren’t issues that can be corrected with lovely service unfortunately. Our travel group all said the same thing about their rooms and other guests in the elevator we didn’t know told us they changed room twice because of smelly rooms. Not the holiday vibe we had hoped for.