Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
Posted 18/08/2013 on Hotels.com
for Business Travellersby ALM from So Cal
Posted 17/08/2013 on Hotels.com
Great hotel. Wifi was spotty.
for Personal Eventby David from New Haven
Posted 01/07/2013 on Hotels.com
The Sofitel Fès Palais Jamaï provided a thoroughly beautiful base for touring Fes. Located within the medina itself, it is a very good option -- providing an (albeit imperfect) grand hotel experience, at what, in my case, was a good price. Service is a bit inconsistent -- one concierge member is helpful, another less so; one bellman tried, I believe, to have me exchange currency for him; and, most nettlesome of all, some reception desk staffers and others speak a poor English. The gym is somewhat small (and warm), though complemented by a lovely indoor jacuzzi. But decor in the hotel reflects the quintessential Moroccan style; the outdoor pool and grounds are quite nice; and, above all, the rooms are spacious and elegant. The hotel balcony offers a great view of the Fes medina; while many pursue medina-view rooms, I actually appreciated a room facing the beautiful hills and medina ramparts on the other side, with large balcony. The room itself, as well, was spacious.
for Everyoneby sidy
Nice hotel and close to the zawiyaPosted 06/05/2013
Pros: The front desk agents are very professional and helpful. The food in the Morrocan restaurant is great.
Cons: the cleaniness
Enjoyed my stay in that hotel.will definately go back next time i visit FES.
Recommendedby A verified traveller
Posted 18/03/2013 on Hotels.com
for Getaway With Friendsby A verified traveller
Beautiful classicPosted 17/10/2012 on Hotels.com
We absolutely loved our stay at the Palais Jamai from the moment we walked in...guests are received with the utmost hospitality, and even when we requested late checkout, the response was "Of course, you deserve it." My only minor complaint is that the bar staff was a bit slow and inattentive, but the hotel was incredibly empty and they seemed understaffed, so I can forgive it.
Recommendedby A verified traveller
Great service and the softest bed!Posted 26/08/2012 on Hotels.com
I really loved staying here for two days during my two week vacation to Morocco. The bed was so nice and comfy that I didn't want to leave! The food at the restaurant was great and the restaurant staff was amazing especially Hasan...thank you! The manager was also very welcoming to all guests and made everyone feel at ease which is important to me.
for Everyoneby Lynn from Washington DC
Lovely HotelPosted 30/07/2012
Pros: Views, staff, food & local wine, ambiance.
Cons: Need for some renovations.
Location: Fes, Meknes, Voublis and Moully-Idriss a must on any Moroccan journey.
Sofitel is a lovely hotel with very good food and local wine, both at surprisingly reasonable prices. The staff are very warm and welcoming, efficient in their work. The hotel has all the elements of a classic Moroccan Ryad and is very beautiful in a very impressive setting with magnificents views of the Medina. Excellent outdoor evening eating on the rooftops and a great outdoor rooftop pool. Easy access to all the sights and sounds of the Fes and the local area - including an astounding concert of 373 Mosques broadcasting the call to prayer. That said, I would rate it as a 4+ star hotel rather than a 5 star hotel - the spa could use a renovation, the beds could be a bit more comfortable and I think they should take the wall-to-wall carpets out of the rooms, create marble floors throughout and use locally made rugs for the floors. I would definately stay at Sofitel Palais Jamais again. Highly recommend it.
for Business Travellersby JA2 from Los Angeles, CA
Comfortable and located near the Medina.Posted 31/05/2012
Pros: The talented musical group at dinner.
Location: Excellent for exploring the medina.
The Sofitel is lovely large hotel with a wonderful garden and pool and lovely views out over the Medina in Fes. We had a terrific light dinner at the Moroccan restaurant (a la carte) in the hotel with an exceptional group of musicians serenading us. The breakfast buffet, however, was ordinary.The free wifi was sluggish in the room, but worked well in the lobby. The bed was large but a bit lumpy. We ended up sleeping crossways, which worked quite well.
for Everyoneby Sarah from Oxford, UK
Absolutely fabulous.Posted 02/03/2012
Pros: The service and the gardens.
Cons: The price of the hotel food was fairly exorbitant.
Location: Perfect - right on the edge of the medina with views across Fez.
The service was everything you'd hope for in a hotel. We were travelling with small children and the staff went out of their way to provide everything we needed, from warm bottles, to babysitters. Views from our room were stunning and the beautiful grounds of the hotel were the perfect antidote to the choas of the medina. We'll certainly be going back there again.