Yumoto Hotels, Hakone

"Amazing location, property in front of lake. Amazing experience."

"Great property "

"Everyone loved the onsen and staff very helpful "

"Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area. "

"Good enough stay; overall could improve. Budget option with a nice onsen. People without a rental car, consider there is no shuttle and the bus service to amenities is extremely limited. This area or hotel could benefit from some type of shuttle service, as many of these hotels are located close by to each other and their occupants could benefit from better options to access the nearby tourist attractions and communities. We were checking out during heavy rain and we nor the staff could get us a taxi or uber after trying for an hour. We ended up bussing to a terminal and waiting for 30 minutes to bus to another terminal to eventually get out of the area. Our Hakone Pass did not work on the bus from the hotel, either. You will only be able to get 50 minutes in the onsen per day, per stay, as it only is open in evening. There were heavy winds that kept us up most of the night because the glass doors to the balcony were so drafty. We arrived to the hotel and ordered our breakfast to be delivered to the room the next morning at 8 — at 8:15 we were told it is waiting for us in the restaurant because staff can’t carry up the 2 servings (set on the menu). It must have been there for the 15 minutes because it was soggy and freezing cold. "

"all was perfect"

"Clean room. Most of the staff are nice and helpful especially Mr. Yamamoto. He is very nice and considerate. One of the day we stayed was raining heavily and our shoes got wet. He worried that we'd be cold and took the initiative to lend us an electric kettle to boil water."

"Very nice."

"Fabulous breakfast and excellent onsen. Expensive but the cost is likely typical for the Hakone area. We appreciated the shuttle service to Hakone-Yumoto Station! "