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"The hotel is up a steep sloping street and in a quiet area. It has a traditional feel and the cafe is really nice and the hot springs, however there is no view, unless you pay for the private baths upstairs. The whole place could use a bit of a facelift, but more of an issue was the lack of service and the quality of the food, particularly dinner. We arrived too late for the 6:30 seating and was given the 7:00 p.m. seating. Clearly the appetizer box had been sitting out for a long time and...

"Delicious and beautifully presented meals served by friendly and helpful staff. Scenic onsen- a lovely stay."

"Excellent food and service "

"細かいところにも気配りがあり、食事も大変美味しく満足です。 東京から近くので、また予約したいと思います。"

"Best place I’ve ever stayed at "

"Wonderful stay in this beautiful ryokan with private hot spring bath and a breakfast and dinner that would put Michelin starred restaurants to shame. Everyone was so friendly and the owner popped us in her car unexpectedly to see her favorite cherry blossoms at night. The room was extremely comfortable and well equipped. We loved it!"

"接客もお湯も良かったが、この値段ではない。素泊まりプランだったが温泉街に夕食を食べられる店がほとんどないので車は必須"

"Staff was super nice "

"Traditional high end old school ryokan. "

"サービスに対して割高感がある。"

"The service is perfect, the room is very clean and cozy and the meals were nicely arranged!!! Highly recommend this hotel if you are planning a trip to Hakone."

"広々とした部屋でくつろげました。 食事も夕・朝ともに美味しくて満足です。特にご飯が美味しくた食べ過ぎてしまいました。 お風呂は6階と1階にあり、とてもよく温まる温泉でした。"

"新しい建造物では無いがリフォームもされていて立地も素晴らしく部屋も広くゆっくり寛げるホテル"

"Wonderful experience. The room was exceptional and very clean. The view of the ocean added to the peacefulness we experienced during our stay. "

"Amazing breakfast"

"Great buffet breakfast, especially for no extra charge. Room was everything we needed, staff were friendly. Would recommend."

"The entire hotel is phenomenal. The room was literally the best room we have every stayed in. "

"Beautiful location and very relaxing with a lovely onsen and good restaurant"

"Excellent facilities, customer service, and the staff is the best. I would return to Hotel Clad. Restaurant and onsen are a must"

"We loved staying in Gora! Highly recommend venturing to this part of Japan! The Open Art Museum was easy to get to and a treat! We truly enjoyed the onsen, sauna and cold plunge, adding a spa like experience to our stay. Overall a very relaxing visit."