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Hotel Kajikaso

4.0 star property
Boardwalk/promenade ryokan with spa services and restaurant

Choose dates to view prices

At Hotel Kajikaso, you can look forward to an indoor mineral hot spring (onsen), a terrace and an art gallery on-site. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and 2 coffee shops/cafes.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Japanese Style Room with 10 tatami mats, River View

Japanese Style Room with 10 tatami mats, River View

Japanese Style Room with 10 tatami mats, River View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 37 sq m
  • River view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View

Japanese Style Room with 12.5 tatami mats, River View

Japanese Style Room with 12.5 tatami mats, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Style Room with City View, Half Board

1 bedroom, down duvets, free minibar, in-room safe

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hairdryer
  • 37 sq m
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard

B-type Japanese 12 river view standard

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 44 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 70 sq m
  • River view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 70 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Twin Room, No Meal

Twin Room, No Meal

Twin Room, No Meal

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hairdryer
  • 7 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds and 6 Twin Futons

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 46 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 76 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 108 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Fridge
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring-water bath
  • 64 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for River Side - Japanese Style Room With Free Flowing Outdoor Bath

Living area

River Side - Japanese Style Room With Free Flowing Outdoor Bath

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12.5 Tatami Mats

Miscellaneous

River Side - Japanese Style Room 12.5 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12 Tatami Mats

Dining

River Side - Japanese Style Room 12 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 10 Tatami Mats

Bathroom

River Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Style Room 10 Tatami Mats

Dining

Street Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down duvets, free minibar, in-room safe

Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down duvets, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed Room

1 bedroom, down duvets, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed Room

  • Sleeps 6

View all photos for Twin Room No View

1 bedroom, down duvets, free minibar, in-room safe

Twin Room No View

  • Sleeps 2

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About the area

Map
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken, 250-0311

What's nearby

  • Tenzan Onsen - 3 min drive - 1.7 km
  • Lake Ashi - 22 min drive - 18.8 km
  • Hakone Open Air Museum - 23 min drive - 5.9 km
  • Hakone Kowakien Yunessun - 24 min drive - 6.9 km
  • Hakone Gora Park - 24 min drive - 6.6 km

Getting around

  • Hakone Yumoto Station - 4 min walk
  • Kowakidani Station - 10 min drive
  • Tokyo (HND-Haneda) - 83 min drive

Restaurants

  • ‪はつ花そば 本店 - ‬1 min walk
  • ‪料理茶屋花さがみ - ‬2 min walk
  • ‪茶のちもと - ‬1 min walk
  • ‪箱根てゑらみす - ‬3 min walk
  • ‪画廊喫茶 ユトリロ - ‬2 min walk

About this property

Hotel Kajikaso

Upscale ryokan near Fuji-Hakone-Izu National Park
Consider a stay at Hotel Kajikaso and take advantage of an indoor mineral hot spring (onsen), a terrace and an art gallery on-site. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast and dinner. Free in-room WiFi is available to all guests, along with designer shops on-site and 2 coffee shops/cafes.
You'll also enjoy perks such as:
  • Free self-parking
  • Hot springs on-site, a front desk safe and luggage storage
  • 4 meeting rooms, a lift and coffee/tea in reception
  • Guest reviews give top marks for the helpful staff
Room features
All 73 rooms feature comforts such as air conditioning and free stocked minibars, in addition to perks such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with spring water baths and toilets with electronic bidets
  • Wardrobes/cupboards, fridges and electric kettles

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,678 reviews
The price is NZ$910
1 Dec - 2 Dec
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Art gallery
  • Designer stores
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the on-site public bathing facilities

Property is also known as

Hotel Kajikaso Hakone
Hotel Kajikaso
Kajikaso Hakone
Kajikaso
Hotel Kajikaso Ryokan
Hotel Kajikaso Hakone
Hotel Kajikaso Ryokan Hakone

Frequently asked questions

Is Hotel Kajikaso pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kajikaso?

Self-parking is free at this property.

What time is check-in at Hotel Kajikaso?

Check-in start time: 3 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kajikaso?

Checkout is at 10 AM.

Where is Hotel Kajikaso located?

Located in Yumoto, this ryokan is within a 10-minute walk of Key Hiraga Museum, Hakone Toy Museum and Tamadare Falls. Gyokuren Shrine and Tenzan Onsen are also within 1 mile (2 km). Hakone Yumoto Station is only a 4-minute walk.

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Reviews

Hotel Kajikaso Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.6

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 159 out of 304 reviews
Rating 8 - Good. 101 out of 304 reviews
Rating 6 - Okay. 26 out of 304 reviews
Rating 4 - Poor. 11 out of 304 reviews
Rating 2 - Terrible. 7 out of 304 reviews

Reviews

10/10 Excellent

Chih Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and service; the rooms were clean, well-kept and spacious
Stayed 1 night in Oct 2025

2/10 Terrible

Richard S

Disliked: Staff & service
The food was not to par and resulted in food poising. Please book elsewhere.
Stayed 3 nights in Apr 2025

8/10 Good

JIANING

Liked: Cleanliness, staff & service
Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.
Stayed 1 night in Aug 2024

10/10 Excellent

Tommy Koh Siong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around
Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Stayed 1 night in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our last stop on a 23 day family trip and it was the best one. Loved the ryokan, staff and onsen. Thank You
Stayed 2 nights in Jul 2023

8/10 Good

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the trip
Stayed 1 night in May 2023

6/10 Okay

Andrea

Liked: Cleanliness, amenities
The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Stayed 1 night in Dec 2024

8/10 Good

Savannah Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Stayed 1 night in Apr 2025

10/10 Excellent

nakagami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
車で来たので、駐車場欲しかったですが、それ以外はすごく綺麗で満足でした。ベッドも広くて、くっつけられるし、とにかく綺麗。また泊まりたい。
Stayed 1 night in Jul 2025

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre 305 est un placard à balai, j’ai demander un lit double 2 lit simples pour un hôtel luxe pas de tv poussière entrer a la douche dangereuse Onsen froid. Ils ont pas honte de proposer des hôtel pourris
Stayed 1 night in Sep 2025

10/10 Excellent

つねあき

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、料理ともに最高でした。また来たいです。
Stayed 1 night in Aug 2025

8/10 Good

ひろこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食・朝食を部屋でゆっくり食べられました。 他の客室の声も聞こえずゆっくり過ごせました（宿泊当日は満室と聞きましたが）。
Stayed 1 night in Jul 2025

10/10 Excellent

Kinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Stayed 1 night in May 2025

10/10 Excellent

ケイコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
父の喜寿のお祝いで宿泊させていただきました。 注文をお願いしたケーキは美味しく、ちゃんちゃんこセットも準備していてくれて父も喜んでくれました！ スタッフの方の対応も良かったです！ 良い記念になりました。
Stayed 1 night in May 2025

10/10 Excellent

Cui-Zhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Stayed 1 night in May 2025

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très chouette onsen

Nous avons passé une nuit dans cet hôtel. Le très gros plus a été son onsen, l'un des meilleurs que l'on ait eu au Japon avec vue sur les montagnes. Le diner et le petit-déjeuner était très bons et nous avons eu droit à une animation par des geishas. Ombres au tableau, notre salle de bain avait été mal nettoyée et nous étions proches des turbines de ventilation un peu bruyante.
Stayed 1 night in Apr 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

이걸 숙박용 방이라고 파는건지..

방 상태가 너무 안좋았어요 천장은 벽지가 뜯어져있고 벽면은 곰팡이가 생겼는지 시커멓게 얼룩져있고 커텐걸이도 상태가 안좋았습니다.
Stayed 1 night in Apr 2025

10/10 Excellent

Wat Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置非常方便，面對早川，櫻花季節酒店前即可欣賞到櫻花～酒店內設施齊全，入住時職員非常親切帶路介紹各個地方和設施，最喜歡面對河川的戶外足湯、大浴場和禮品店。我們的早晚餐都在房裡進行，有一位管家照顧，熟知酒店和餐飲食材，每餐細心介紹豐富食物，亦會非常友善和我們聊幾句。這次住宿非常放鬆，隨時可以享受溫泉，餐飲非常美味。謝謝管家的悉心照顧，我們很開心到河鹿莊住宿！希望將來可以買到河鹿莊特製的餐前酒，真的一試難忘！
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Good onsen, terrible staff.

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Stayed 1 night in Apr 2025

8/10 Good

Ho Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體溫泉旅館體驗是舒適的，欣賞食物高尚感覺，私人風呂水質及環境良好，迎賓食物及飲品有限時間內自由飲用，唯一不足就是食物份量較少，而且款式不多
Stayed 1 night in Apr 2025

10/10 Excellent

C K RONATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

放鬆心情好住處

我們選是有私人溫泉的房間，空間很大，靠河邊很舒服，但發現酒店邊上有建設中的工地，不知會否影響，週末假期是不會影響，平日入住就要注意一下。 房間私湯很隱秘，在淋浴間邊上，真的很私人呢！ 一泊兩食，都是差不多，沒太大驚喜，也不失望的
Stayed 1 night in Mar 2025

8/10 Good

PIK YEE

Liked: Cleanliness, staff & service, amenities
服務員可能不夠. Check in時等了一段時間. 晚點見到清潔汽水機及夜晚在禮品店都是這位女職員. 但她非常友善！ 因我腳受傷，事前有電郵查詢是否酒店內有樓梯. 知悉會有幾級樓梯的. 亦沒有要求酒店會做什麼. 但他們實在太貼心，房間內安排高椅子. 原本應該到餐廳食晚餐及早餐都改做房間內食. 而且房間都是盡量接近電梯位置. 真係太貼心值得讚！其實酒店內有樓梯的位置都有斜道. 所以就算輪椅人士都可以的. 晚餐及早晨味道ok. 酒店看得出有些歷史的舊. 另外很喜愛足湯的位置. 而且有毛巾在旁邊！
Stayed 1 night in Mar 2025

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Stayed 1 night in Mar 2025