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"AC kept the room cool. Didnt have breakfast their"

"The Western breakfast buffet was good, and there was also an option to have a Japanese breakfast in the Japanese restaurant, which was very good too. The room was really well designed and clean. The gym was just ok, and if you wanted to use the pool or hot tub it was an extra charge."

"Great osen "

"Very nice place to stay and the staff is super friendly "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"The room we had was very clean and well equipped. The shower was excellent and the bed was comfortable. Our room also had a view of mount Fuji, which was an added bonus. The staff were exceptionally helpful and friendly and kindly organised our taxi to the airport. The only negative is the restaurant is Italian rather than traditional Japanese and although the bar staff were very good, despite being given a plastic tumbler for my drink rather than glass, I was not allowed to take my drink onto the ajoining enclosed terrace area."

"Great decent breakfast and great location near the subway station. Great customer service. Thank you. "

"Pros: -Staff were all very friendly and helpful -The room was very impressive -The view from the rooms and hotel are stunning -Transportation is available at the hotel if needed -beds are very comfortable compared to other places I’ve stayed at in japan Cons: -It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "

"Great place for the price. Step up from a hostel that works well for families and has a really nice Onsen for private use. Breakfast was also really nice! Service was also very friendly and helpful. Downsides are the location and the lack of shower in rooms. "