Dear John,We appreciate you providing feedback on your recent stay at our hotel. Please allow us to address the concerns you've raised.Regarding the rattling noise from the room door, we understand the inconvenience this may have caused. It's important to note that our hotel prioritizes the safety and security of our guests, which is why our room doors are equipped with fire-resistant features. The slight rattling you experienced is often a result of the air pressure changes that occur when neighboring doors are opened or closed. While this is a common occurrence in buildings with fire doors, we apologize for any disturbance it may have caused during your stay.In terms of our central location within the older part of the city, we believe it offers guests a unique opportunity to immerse themselves in the historical charm and cultural richness of the area. While older buildings may present challenges such as occasional noise disturbances or structural limitations, we strive to provide comfortable accommodations that showcase the character of our surroundings.We understand that preferences vary among guests, and we appreciate your understanding as we work to balance the authenticity of our location with the comfort of our guests. Your feedback is invaluable to us, and we will use it to continue improving our facilities and services.If there is anything else we can do to enhance your experience or address any further concerns, please don't hesitate to reach out to our front desk staff. We are committed to ensuring that your stay with us is as enjoyable and comfortable as possible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind regardsSenior Guest Service AgentYetkin Kaya

Dear Vanitha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Ovidiu,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Jay,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.Thank you for sharing your feedback, and I truly appreciate your recognition of our great staff. Our team is dedicated to ensuring that all guests have a comfortable and enjoyable stay.In our endeavour to deliver a service of impeccable quality, we encourage you to openly communicate any aspects you perceive to be lacking. Your feedback is invaluable in our pursuit of excellence, and we wholeheartedly welcome your input to ensure a consistently exceptional experience. Our dedicated colleagues remain at your disposal, poised to attend to your every need. Should you find anything lacking during your next visit, please do not hesitate to reach out to our team.We take your feedback seriously and will definitely look into improving the facilities in our rooms to better accommodate families. This may include exploring options to install locks on the double room doors for added security and privacy, as well as addressing issues with the hallway light control.At our hotel, we are committed to continuously updating and enhancing our facilities to meet the needs of our valued guests. Your feedback helps us identify areas for improvement, and we will take immediate action to address these concerns.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back in the future, so we can provide you with a more comfortable and enjoyable stay. If you have any further feedback or concerns, please don't hesitate to reach out to our management team.Kind regards,Senior Guest Service AgentYetkin Kaya

Dear Laura,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Carolyn,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Suzanne,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Erin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Laurie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Carlie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely apologize for the issues you encountered during your stay, particularly with the condition of your room and the busy reception area. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.The design of the ensuite with the half-frosted glass partition is intended to create a modern and stylish aesthetic while also allowing natural light to flow into the space. The transparency of the glass from the bottom to just over your knees and above head height is a deliberate design choice to maintain a balance between privacy and openness in the bathroom area.We sincerely apologize for any unforeseen issues you may have encountered during the check-in process. It's worth mentioning that we experienced a brief rush during the designated check-in period, particularly due to the layout of our multi-room building. Taking into account the feedback we have received; we are currently in the process of finalizing our plans to implement a KIOSK system. This system will facilitate a seamless and direct check-in process in the lobby area, aimed at enhancing the overall guest experience.In our endeavour to deliver a service of impeccable quality, we encourage you to openly communicate any aspects you perceive to be lacking. Your feedback is invaluable in our pursuit of excellence, and we wholeheartedly welcome your input to ensure a consistently exceptional experience. Our dedicated colleagues remain at your disposal, poised to attend to your every need. Should you find anything lacking during your next visit, please do not hesitate to reach out to our team.We also apologize for the lack of acknowledgment as a returning guest during the busy check-in and check-out process. Your loyalty is important to us, and we regret that we did not make you feel valued during your stay. We will ensure that our staff is better equipped to recognize and appreciate returning guests in the future.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya

Dear Julian,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.The ground floor of our car park is well-suited for accommodating large SUVs and Utes. We highly recommend our guests to utilize this level if space permits. Additionally, for alternative parking options, we direct our guests to the secure and conveniently situated car park managed by Hope Gibbons Parking Ltd., located a mere 100 meters from our hotel. Regrettably, access to multiple entries in this car park, which is open to all patrons, is not available.We apologize for any inconvenience caused by the heavy smell of cleaning odour in your room. While we take pride in maintaining high cleanliness standards, we understand that strong cleaning odours can be unpleasant for some guests.Your comfort is our top priority, and we regret that we did not meet your expectations in this regard. We will review our cleaning processes to ensure that appropriate measures are taken to minimize any lingering odours in the future.If there is anything else we can do to make your stay more comfortable or if you have any further concerns, please do not hesitate to let us know. We are here to assist you and ensure that your stay with us is enjoyable and memorable.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya

Dear Dean,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Slawomir,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Brian,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Ken,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Mario,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Leah,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Rubing,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,

Dear Jennifer,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Christos,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Adil,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Jem,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Matty,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Samantha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Sonny,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Cintya,Thank you for taking the time to share your recent experience with u.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,The Oaks Team

Dear Vikashni,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,The Oaks Team

Dear Kakada,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments about the bedding have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Lasasha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Caio,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Geraint,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Jean-Noel,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Mike, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Julie, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Leon,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear David, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Megan, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Ross, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dera Nagy, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,