Apartment, 3 Bedrooms, Balcony | Private kitchen
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Reviews of Courtenay Village

3.5 out of 5
Courtenay Village
15 Courtenay Place, Wellington

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 230 reviews" "
Rating 8 - Good. 101 out of 230 reviews" "
Rating 6 - Okay. 24 out of 230 reviews" "
Rating 4 - Poor. 17 out of 230 reviews" "
Rating 2 - Terrible. 2 out of 230 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Prosy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management made transitions easy. Warm, jospitable, friendly and accomodating. Very well maintained Boulcott Suites. An upgrade!
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was amazing, we wish we would have stayed longer. Great service and very clean, comfortable beds.
Stayed 1 night in Jan 2024
Response from Hailey on 8 Jan 2024
Kia Ora Nicole,Thank you for taking the time to write about your experience with us. We are Glad that you enjoyed our property. As always, our team look forward to welcoming you back soon.Nga Mihi,HaileyCustomer Service Team

4/10 Poor

Victoria

Disliked: Property conditions & facilities
Property was very dusty. Dirty vents and the high beams were coated in dust and cobwebs, didn't look like they'd been cleaned for at least a year. Husband and son spent an uncomfortable stay full of sneezing, red itchy eyes and taking a ton of zertec. We rate it a 2.5 star experience. Would not recommend.
Stayed 1 night in Dec 2023
Response from Hailey on 7 Jan 2024
Kia Ora Victoria,Thank you for taking the time to write to us with your feedback. We are disappointed to hear that your recent experience with us was less than satisfactory, and please be assured that this is not up to Courtenay Village’s usual standards. The issues raised have been addressed, ensuring that we will do our best that this will not happen again.We hope to welcome you back in the future.Nga Mihi,HaileyCustomer Service Team

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great location for our needs. We will be back for sure.
Stayed 2 nights in Nov 2023
Response from Rani on 2 Dec 2023
Kia Ora Marie,Thank you for choosing Courtenay Village Apartments for your stay in Wellington City.We are thrilled that our central location was convenient for all of your needs. We look forward to welcoming you back!Nga Mihi,Rani,Customer Service Team

10/10 Excellent

Seuga

Stayed 2 nights in Sep 2023
Response from Rani on 19 Sept 2023
Kia Ora Seuga, Thank you for your 10/10 review! Your feedback means a great deal to us. We hope to welcome you back for your future stays in Wellington City. Nga Mihi, Rani, Customer Service Team

8/10 Good

Youngsoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Anna on 16 Jul 2023
Kia Ora Youngsoo, Thank you for taking the time to leave a review for your stay with us. We would love to have you stay again soon! Ngā mihi, Anna, Customer Service Team

10/10 Excellent

Royce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, good location and very tidy and well presented.
Stayed 1 night in Jun 2023
Response from Anna on 16 Jul 2023
Kia Ora Royce, Thank you for taking the time to leave a review for your recent stay with us at Courtenay Village. We are happy to hear that you enjoyed your stay and managed to make the most of our central location. We look forward to welcoming you back again soon! Ngā mihi, Anna, Customer Service Team

8/10 Good

Boonsong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really appreciated the space for a family and convenient location, all the small, little things like washing powder and dishwashing powder for us to use, very thoughtful, thank you!
Stayed 1 night in Apr 2023
Response from Anna on 21 Apr 2023
Kia Ora Boonsong,Thank you for taking the time to share your experience. We are delighted we were able to assist in providing a memorable holiday for you and your family. We look forward to welcoming you back again soon. Ngā mihi,Customer Service Team

4/10 Poor

Andrew, Ridleyton

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was a disaster. Poorly staffed and managed. No check in desk and my room was not ready when I arrived and we were stuck on the street full of aggressive people for an hour and a half. Used the phone number at the door and was told they are understaffed. Apartment was in poor condition. Door handle on bathroom fell off. Phoned and informed management and they said they would send somebody to repair it and nobody came. Toilet brush snapped off. Furniture was old and kitchen lino was sticky and needs replacement. Split level with stairs not suitable for people with mobility issues. Not worth 200 a night. Room needs a lot of work. Definitely not the highlight of my trip.

10/10 Excellent

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location on Courtenay Place, lots of dining options around and buses at the front door. The key instructions worked perfectly. The lift was a bit old and seemed dodgy but worked. The apartment was very large and overlooked a quiet back street. Full kitchen, 2 separate bedrooms, and lots of space. Would recommend.
Response from Sebastian on 25 Jan 2023
Kia ora Anne-Marie, Thank you for taking the time to write about your experience with us. We are very happy to hear we were able to provide you with a comfortable and convenient stay in central Wellington and look forward to welcoming you back again soon. Ngā mihiSebastian Operations Manager

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we were looking for.
Response from Sebastian on 25 Jan 2023
Kia ora Alex, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Ngā mihi Sebastian Operations Manager

4/10 Poor

Lenee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Nimmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Wellington
Very convenient location. Buses nearby. Also food options. Well set up for cooking and laundry. Crockery lacking. A bit cramped bedrooms with insufficient room for luggage. Wasted balcony area with no seats or table. The internal steps to the bathroom could be a hazzard in an unfamiliar place.
Stayed 3 nights in Nov 2022
Response from Sebastian on 25 Jan 2023
Kia ora Nimmi,Thank you for taking the time to write about your experience with us. We are very happy to hear we were able to provide you with a comfortable and convenient stay in central Wellington. We will certainly take your feedback into consideration during our next room facilities refurb. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi Sebastian Operations Manager

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good postion for everything we needed to attend
Stayed 3 nights in Sep 2022

4/10 Poor

Kelly

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Curtains missing so sunlight in morning straight into bedroom, holes in carpet, no power point in one bedroom able to be accessed.
Stayed 2 nights in Sep 2022

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, amenities
Good sized apartment. Very comfortable beds. So close to many good dining options
Stayed 1 night in Jul 2022
Response from Village on 22 Jul 2022
Kia ora Elaine, Thank you for taking the time to write about your experience with us. We are very happy to hear we were able to provide you with a comfortable and convenient stay in central Wellington and look forward to welcoming you back again soon. Kind Regards, Balaji Customer Service Manager

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to town, starting to show a bit of wear and tear but apartment was tidy nonetheless
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2020

6/10 Okay

Chuck H.

Liked: Cleanliness
Somewhat disappointed.
Nice place, but from listing, unaware that it was on the 3rd floor above a busy restaurant area. Parking was an issue. Apartment next door partied till midnight.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We liked the apartment layout, and the location. It was easy to walk to most of the places we wanted to see, or it was just a short uber ride. We found a few things were lacking... a second bedside table in the main bedroom would be handy. A dustpan or vacuum would be good to keep the place tidy inbetween when the cleaners come. Specially when staying with children. And instructions for the washing machine would be great as we couldn't figure it out.
Stayed 3 nights in Mar 2020
Response from T on 19 Mar 2020
Dear Guest, Many thanks for your feedback, we will take your comments on board for review by the team. We are very happy to read you enjoyed your stay with us. Warm regards, Tamara

8/10 Good

RK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and comfortable enough for us taking our daughter up to uni
Stayed 2 nights in Feb 2020
Response from T on 20 Feb 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! Warm regards, Tamara

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from T on 13 Feb 2020
Dear Guest, Thanks for your feedback. We are very happy you enjoyed your stay with us. Warm regards, Tamara

10/10 Excellent

CR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay for a concert, location is great, would recommenced this property
Stayed 2 nights in Feb 2020
Response from T on 13 Feb 2020
Dear Guest, Thanks for your feedback. We are very happy you enjoyed all aspects of your stay with us. Warm regards, Tamara

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from T on 30 Jan 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! Warm regards, Tamara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from T on 15 Jan 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback and rating. Warm regards, Tamara

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the city centre in the poplar area of Courtenay place. Well cantered to museums, attractions, buses, trains and ferries. Parking is behind the property in a public car park. Our property on the first floor was a two bedroom apartment with washing machine, dryer and dishwasher. Very minimal sound was heard from the Main Street.
Stayed 13 nights in Dec 2019
Response from T on 8 Jan 2020
Dear Guest, Thanks fro staying with us. We appreciate the fantastic feedback and excellent rating. Warm regards, Tamara

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had everything u needed dishwasher, drier, washing machine. The thing we didn’t like was there was no parking anywhere apart from paid parking on the street
Stayed 2 nights in Dec 2019
Response from T on 6 Jan 2020
Dear Guest, Unfortunately the building doesn't provide car parking, but we hope you found it easy to find parking. We're happy to read you enjoyed your stay with us. Warm regards, Tamara

8/10 Good

Liz M.

Liked: Cleanliness
Great Courtenay Village apts
The property was nice, clean and the location was great. Checkin was easy. Communication with the property management when booked through VRBO was completely non-existent.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from T on 3 Jan 2020
Dear Guest, Thanks for staying with us and for the rating. Kind regards, Tamara

8/10 Good

Chiu Lei

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from T on 2 Dec 2019
Dear Guest, Thanks for staying with us. We appreciate your rating. Warm regards, Tamara

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
LOCATION LOCATION LOCATION
Great location handy to heaps, step straight into it, spacious apartment,The only thing that annoyed us was finding a small blood stain on carpet near kitchen and some on a wall and the lounge chair being light in colour but was very dirty , other than that enjoyed our 3 nights stay.
Stayed 3 nights in Oct 2019
Response from T on 12 Nov 2019
Dear Kathy, Our apologies the cleaning of your apartment was not up to scratch. We will work to improve this situation as soon as possible. Thanks for your feedback. Warm regards, Tamara

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Courtenay Village! The amenities were perfect for traveling with a family - top location right in the heart of the Te Papa area, but the apartment was set back from the road so it was wonderfully quiet for such a busy part of town. Appreciated the kitchen, washer/dryer, blackout blinds and TV. Great communication and friendliness from the folks on the phone too.
Stayed 5 nights in Nov 2019
Response from T on 11 Nov 2019
Dear Guest, We are delighted to read your feedback and see you had a wonderful experience staying with us. We agree the location of the apartment is excellent for visiting many of Wellington's attractions and is still so quiet for the central city. Warm regards, Tamara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from T on 20 Oct 2019
Dear Guest, Thanks for staying with us. We appreciate the rating. Kind regards, Tamara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, manless operation as you get your envelope with keys at the entrance door by calling their contact person for access number. Clean, accommodating place.
Stayed 1 night in Oct 2019
Response from T on 17 Oct 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback. Warm regards, Tamara

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Good location. Quiet. Good sized rooms. Thought we were going into a hostel- hallways very drab, need a paint. Dirty couches and ceilings, especially above shower need a good clean/ paint. A mirror in the 3rd bedroom is a must (apartment 10).
Stayed 1 night in Sep 2019
Response from T on 30 Sept 2019
Dear Guest, Many thanks for the comprehensive feedback, this always helps us to improve our guest experience. We hope you enjoyed your stay with us. Kind regards, Tamara

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Restaurants and pubs are right on your door step The apartment is quite dated and can be noisy early hours in the morning due to people coming back from the clubs. Overall good place to stay for the weekend.
Stayed 2 nights in Sep 2019
Response from T on 10 Sept 2019
Dear Guest, Many thanks for your review, we appreciate your feedback. With the apartment being in the hub of the entertainment district there can be some noise on the weekends. Thanks for staying with us. Warm regards, Tamara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to everything was great, easy to walk around or catch a bus. A few items need a bit of maintenance but overall it was a great place to stay
Stayed 3 nights in Aug 2019
Response from T on 26 Aug 2019
Dear Guest, Many thanks for your feedback and review. We are very happy to see you enjoyed your stay with us. Warm regards, Tamara

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set on the heart of the city but apartments lovely and quiet for a great nights sleep.
Stayed 2 nights in Jul 2019
Response from T on 19 Aug 2019
Dear Guest, We are very happy you got a comfortable night's sleep and enjoyed the central city location. Thanks for staying with us. Warm regards, Tamara

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to everything, I would encourage family and friends to come around.. I will definitely come back 👍😃
Stayed 3 nights in Jul 2019
Response from T on 1 Aug 2019
Dear Guest, We are delighted that your apartment was suitable for your stay in Wellington. Thanks for staying with us. We appreciate the feedback. Warm regards Tamara

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Good location although not so good if you have a car. Parking outside is free overnight if you can find a space but limited to 2 hrs 8am to 6pm. Hard to find property as entrance above shops/ restaurants in a busy road. On the plus side, very easy to get something to eat. Apartment was spacious, a little tired, but perfect for a couple of nights. Everything you need but without a view. Can walk into the city or bus stops outside.
Stayed 2 nights in Jul 2019
Response from T on 26 Jul 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback, especially as it assists others when choosing their accommodation needs. We hope you enjoyed your stay with us. Warm regards Tamara

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation handy to CBD room nice an quite
Stayed 4 nights in Jul 2019
Response from T on 16 Jul 2019
Dear Guest, Thanks for staying with us! We appreciate your feedback. Warm regards Tamara

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good for the family stay. Price was reasonable with lots of amenities. But we did not have enough water for shower and 2 of our family had to have cold shower which was very uncomfortable due to winter
Stayed 1 night in Jul 2019
Response from T on 16 Jul 2019
Dear Guest, Thanks for your feedback, we will have a check of the hot water situation. We are happy to read you enjoyed the other aspects of your stay with us. Warm regards Tamara

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No parking! So add at least 30$ each night. Great location. Quite tired decor though. No reception so when our key didn't work, we had to wait foe someone to come which took 30 minutes. Had mich better hotels for similar price.
Stayed 2 nights in Jul 2019
Response from t on 10 Jul 2019
Dear guest, We understand the frustrations of paying for central city parking- unfortunately this is out of our control. Our apologies for the delay in getting keys to you, we do try our best with the off site locations to be prompt. Kind regards Tamara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and heaters were on, so nice and cozy. Skylight in bedroom not working was broken last time we were there, still not fixed.
Stayed 1 night in Jun 2019
Response from T on 2 Jul 2019
Dear guest, We are working with the property owner to address the skylight issues. We do hope to have them fixed soon. Warm regards Tamara

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has a great location
Stayed 1 night in Jun 2019
Response from T on 27 Jun 2019
Dear Elizabeth, Thanks for your review.We agree the apartment has a great location, perfect for exploring Wellington's many restaurants close by. Warm regards Tamara

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to restaurants, bars, public transport is excellent at Courtenay village. Surprisingly, although on the doorstep of party central, the apartment was really quiet. Would recommend to all
Stayed 1 night in May 2019
Response from Tamara on 29 May 2019
Dear guest, We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back should you return to Wellington. kind regards Tamara and the team

10/10 Excellent

Kathy, Tauranga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quietness, spaciousness, sheltered balcony with good furniture, light and warm rooms, great beds and furniture, location, water pressure great, well equipped, pleasant decor, light proof curtains, opening windows.
Stayed 2 nights in May 2019
Response from Courtenay Village on 21 May 2019
Dear Guest, We appreciate you taking out the time to share your feedback with us. We take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again whenever your travels bring you back to Wellington. Warm regards Jaya

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very handy to everything. Had everything you needed. Just a little tired. But would recommend.
Stayed 3 nights in May 2019
Response from Courtenay Village on 21 May 2019
Dear Guest, Thank you very much for your positive review of our hotel. We are glad you enjoyed being in the heart of the city center. We look forward to welcoming you back. Warm Regards Jaya