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Reviews of Aura Hotel

Aura Hotel
95 Manners Street, Te Aro, Wellington

Reviews

4.6
Rating 10 - Excellent. 18 out of 273 reviews" "
Rating 8 - Good. 41 out of 273 reviews" "
Rating 6 - Okay. 53 out of 273 reviews" "
Rating 4 - Poor. 52 out of 273 reviews" "
Rating 2 - Terrible. 109 out of 273 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is more like a backpackers with private rooms. Theres a shared kitchen and shared toilets (no toilet in your room) and then a random shower in the corner of the room with no privacy. The staff on reception were unhelpful and lacked customer service. No storage for bags prior to check in or after check out unless you wanna leave it in the corner where it could get stolen. Location is good. Would NEVER stay here as a solo traveller
Stayed 2 nights in Mar 2024

4/10 Poor

Steven

Disliked: Property conditions & facilities
Aura Hotel is different. The picture in the advertising was not what was in my room. The room felt like a concrete bunker. There were no windows, except maybe for the one in the door that had been covered over with cardboard. That's when I realised the room used to be an office. All of the rooms in my block used to be offices. Some rooms had their own ensuites. Mine didn't. I had to use the bathroom down the corridor in the common room. I had to wait for a staff member to finish using it before I could one morning. There wasn't a mirror in my room or the bathroom. There was no paper towel in the bathroom to wash and dry your hands after using the toilet. The wardrobes in my room were something from a second-hand shop and there was one coat-hanger between the two. There was no chair in my room. I couldn't watch the TV as I couldn't work out how to auto-tune the stations on the TV. The milk froze in the fridge. There were no rugs on the concrete floor. The bed was good. And the room was really dark. So, I slept well. It was cheap.
Stayed 6 nights in Feb 2024

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, amenities
My recent stay at this hotel left much to be desired. The room was not ready upon my arrival, despite arriving three hours after the specified check-in time. Upon entering the room, I was immediately struck by the oppressive heat and stuffiness and lack of adequate ventilation. The room remained uncomfortably warm throughout my stay, making it difficult to relax or get a good night's sleep. Furthermore, the cleanliness of the room was far from satisfactory and the bathroom also fell short of expectations with an unpleasant odor. Overall, my stay was marred by the uncomfortable conditions and lack of cleanliness, leaving me with a negative impression of this hotel.
Stayed 1 night in Jan 2024

2/10 Terrible

sihui

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible experience !!!!! Dirty room and disgusting bed!! Leave the room immediately after checked in. would like to have 0/100 shame there was no zero star for feedback section.
Stayed 1 night in Jan 2024

8/10 Good

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a weird quirk, but due to the layout of the building, there are no windows. It creates a weird feeling, especially in such a picturesque country with such nice air quality.
Stayed 4 nights in Dec 2023

4/10 Poor

Ryodai

Travelled with group
Disliked: Staff & service, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Dec 2023

2/10 Terrible

Tyrese

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even get to stay because they gave us the wrong room and we wanted a refund but haven’t heard back from them, no good service
Stayed 2 nights in Dec 2023

4/10 Poor

Debbie

Liked: Cleanliness
Disliked: Staff & service
The room was clean and tidy, but the walls were paper thin, the guy next door snored like a freight train all night, the floors were noisy when people walked over them in the early hours and late at night, you could hear people’s conversations loud and clear in neighbouring rooms. Extremely basic rooms.
Stayed 1 night in Dec 2023

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again - a couple came back to the hotel at midnight, talked loudly, played music, and had s*x in the communal kitchen until the early hours. I felt trapped in my room and barely slept.

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy bed with hair in it. Filthy reception area. Staff refused refund from Expedia I want my money back filth merchants!.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here ever!!!
Unhelpful staff unable to complete checkin
Stayed 1 night in Nov 2023

4/10 Poor

Brett

Liked: Staff & service, amenities, property conditions & facilities
No windows and terribly loud air vents. Had booked 2 nights but couldn’t stand the prison cell vibes so booked elsewhere. Totally fine if you’re never in the room, and obviously it’s super cheap for centre cbd.
Stayed 2 nights in Nov 2023

8/10 Good

Amarbir

Alright
Stayed 1 night in Nov 2023

8/10 Good

Grant

Business traveller
Liked: Cleanliness
Rooms are clean and tidy, building in poor condition.
Stayed 1 night in Nov 2023

4/10 Poor

Dwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower would not drain. Blocked up. Phoned desk. No answer. No way to report it. Room G6. If hotel reads this. I pity the next guest in that room
Stayed 1 night in Nov 2023

6/10 Okay

B

Disliked: Room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Dayvson, Christchurch

Disliked: Staff & service
The room was ok, the bed was relatively comfortable, and the property wasn’t as bad as the reviews portrayed it to be. The tv had Netflix which was a bonus. The shower was good. It was relatively quiet considering how the property is in the middle of the party precinct. It is more like a backpackers than a hotel, but of a relatively higher quality than a standard backpackers.
Stayed 1 night in Nov 2023

2/10 Terrible

Dilawar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude and many other issues. Just stay away.
Stayed 2 nights in Oct 2023

6/10 Okay

Deneika

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was good and central, but only good if you need a place to stay if your going to town.
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Business traveller
Disliked: Staff & service
the room was average, paint peeling off the wall and looked like they hadnt vacuumed, but for $100 a night i was worth it. The bed was comfy enough and had all the basics. The worst thing was the customer service. I phoned at 7pm to ask about the parking, she said they are closed and left me instructions, told her that wasnt what I was asking and could she tell me where the best place to park is? Her response was that its not her problem and to find parking myself. I have asked for an invoice for my stay twice and still got nothing. The lady at the front desk was just a little rude and didn't seem interested in helping.
Stayed 1 night in Oct 2023

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Siliga David

Travelled with partner
Average... but - you get what you pay for!
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The service was very poor, reception said was to open at 9 and we waited until 10:30 to check out waiting for the return of the $100 deposit. But we had to leave in time for travel reasons, we have not yet seen the $100 deposited back into the account like the manager said it would be multiple times.
Stayed 1 night in Sep 2023

10/10 Excellent

Ralph

Stayed 1 night in Sep 2023

2/10 Terrible

Oliver

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelly
Stayed 1 night in Aug 2023

2/10 Terrible

tracy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with everything about this hotel the rooms were not what was advertised when I booked online.the building was not what I expected,the smell reaked of dirt and old damp smelly carpet well overdue for a clean,the service was appalling rude no costumer service skills at all needs retraining or needs to be replaced.My room was absolutely disgusting the pillows were badly stained with dribble marks inside white pillow cases such a poor coverup honestly,and the duvet was just as bad there were urine stains on it and blood drops from who knows what,bed was discusting dust mites stench of urine just made me so upset to think I've just been ripped off😔.I took alot of photos one particular one was of the jig that was in our room the fricken thing was rusted,so I took it down to reception and all I got was what's wrong with it but the attitude that came with it😠 obviously showed they have no interest in our issues that we have with the room their interest is only what we hold in our bank card, apparently it was going to be replaced but for my 4 day stay It wasn't,the tv didn't work we didn't receive clean towels or bedding..on our last night there at the Aura hotel in Wellington people moved into the room next door and the noise they made from 10-1.30am was very load and disturbing as my husband and I needed to rest for our long drive back to Auckland that next morning,there was no number to call to lay a complaint this was just a bloody joke..
Stayed 3 nights in Jul 2023

2/10 Terrible

Anna

Disliked: Amenities
I didn’t get to stay there, they wouldn’t let Me because I didn’t have my passport with me so I Expect a full refund. Worse service ever! I am horrified and majorly disappointed. Sick Daughter in hospital and nowhere to stay because of FIFA World Cup-
Stayed 2 nights in Jul 2023

2/10 Terrible

Raewyn

Travelled with family
Disliked: Property conditions & facilities
This room was storing extra furniture which was in the way and the curtain would not work so we had to put up with lights all the time day and night
Stayed 2 nights in Jul 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever highly recomend finding somewhere beter...dirty dusty and disgusting 0/10
Stayed 2 nights in Jul 2023

8/10 Good

Veronie

Travelled with partner
Disliked: Property conditions & facilities
Generally clean, comfortable bed, floor creaked loudly whenever you walked about the room. There was a faulty power point and the toilet seat was loose and moved whenever used. There was a full sink unit in the room which was great. Lack of utensils (1teaspoon only), 1 plate and 1 bowl, no tea towel or wash up cloth. Laundry facility good. This was a double room. Bed linen good, towels good. Central to everything which was very convenient. Signage could be improved to show where to go.
Stayed 5 nights in May 2023

6/10 Okay

joshua

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mouse poop in the hotel room, the receptionist took no notice of us waiting outside for 10 minutes, and was not fully friendly
Stayed 1 night in May 2023

6/10 Okay

Jennifer

Was ok I guess you get what you paid for but just good enough for one male. Aircon was a bit noisy especially at night, no parking area makes it hard to bring cars and had to pay extra for car parking for j another place
Stayed 3 nights in May 2023

10/10 Excellent

abril

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargains are not always great
There is a no-refund policy probably put in place as anyone who arrives here will want to leave. Location is great, but you have to deal with no service at all. We requested late check in but received the entry details 3 days later! Thankfully a helpful staff got us in. No mirror in bathroom, shower flooded, no cleaning or changing of beds. Not worth the trouble
Stayed 13 nights in May 2023

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
There was NO heater or electric blanket or extra blanket so toooo cold all night!!! wall heater doesn't help at all!!!!! SO never come back and never recommend to my friends. It was a terrible hotel.
Stayed 1 night in May 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Keryn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was very disappointing. Was not clear in text that it was a shared bathroom. Noisy. Bed not particularly comfortable. Pillow uncomfortable. Hard to find room. Room was cold & no heater & receiption closed. No standard tea bag available only green tea. Only good points were location was handy to CBD, staff member was helpful as we were late for check-in and it was clean.
Stayed 1 night in May 2023

8/10 Good

Jason

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Aura
Was surprised to have no window - must of missed it when booking the room!! Interesting location - central, but through like businesses! Check out was confusing... Stood waiting in the reception area for about 5mins, had to look over the counter to see that there was a 'key return' box.
Stayed 1 night in May 2023

6/10 Okay

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
A rather strange layout of "blocks" of 5 or 6 rooms sharing kitchen and bathroom.. for the price it was okay but don't expect much. Location is handy. More of a hostel feel than a hotel.
Stayed 1 night in May 2023

2/10 Terrible

Bhavna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel.. It's a backpackers
Stayed 2 nights in May 2023

6/10 Okay

Virginia

Disliked: Property conditions & facilities
I liked that it was central to everything. Didn’t like the limited towels and no carpet.
Stayed 2 nights in May 2023

10/10 Excellent

rajiv

Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Apr 2023

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was run down but very convenient for transport to hotel from airport.
Stayed 2 nights in Mar 2023

2/10 Terrible

Marnz

Stayed 1 night in Mar 2023

4/10 Poor

DAWN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The setup is strange and unexpected. Finding your room is a bit of an adventure in the paper labelled dimly lit corridors. The bed was comfy and sheets clean. Toilet was clean too. However the rest of the room is not clean; food(?) on walls, the tea has to be several years old as doesn’t brew, the dirty cutlery consisted of 2 teaspoons and 2 butter knives. Dishes were dirty and wet in cupboard. No coat hangers. The room would feel more secure with a latch lock or something similar. The common area for the group of rooms also was dirty on arrival and had rubbish on the hallway floor.
Stayed 3 nights in Mar 2023

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unable to check in because it was after hours and the hotel requires 24hr hours notice, but I had booked within that timeframe.
Stayed 1 night in Mar 2023