Troutbeck Lodge

Photo gallery for Troutbeck Lodge

Featured image
Beach nearby, white sand, kayaking, rowing
Terrace/patio
Living room
Living room

Overview of Troutbeck Lodge

Troutbeck Lodge

3.5 star property

4.0/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
5 Arnold Street, Rotorua, 3010

Explore the area

  • Popular LocationOgo6 min drive
  • Popular LocationZorb6 min drive
  • Popular LocationAgrodome7 min drive
  • AirportRotorua (ROT-Rotorua Regional)21 min drive

Choose dates to view prices

About this area

Rotorua

Troutbeck Lodge is located in Ngongotaha, a neighbourhood in Rotorua, and is in a regional park and on the waterfront. Agrodome and Mitai Maori Village are cultural highlights, and some of the area's popular attractions include Rainbow Springs Kiwi Wildlife Park and Skyline Rotorua. Looking to enjoy an event or a match while in town? See what's going on at Ogo. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Ogo - 6 min drive
  • Mitai Maori Village - 6 min drive
  • Rainbow Springs Kiwi Wildlife Park - 6 min drive
  • Zorb - 6 min drive
  • Agrodome - 7 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 21 min drive

Restaurants

  • Factory Smokehouse & Grill - 11 min drive
  • Terrace kitchen - 12 min drive
  • Artisan Cafe - 12 min drive
  • Fat Dog Café & Bar - 12 min drive
  • Ali Baba's Tunisian Takeaways - 12 min drive

About this property

Troutbeck Lodge

Family-friendly Rotorua guesthouse in Ngongotaha with free valet parking
A bar/lounge, a complimentary children's club and coffee/tea in a common area are available at this smoke-free guesthouse. Free WiFi in public areas and free valet parking are also provided. Other amenities include conference space, concierge services and dry cleaning. All 3 rooms offer free WiFi and room service.
Troutbeck Lodge offers 3 forms of accommodation with air conditioning. This Rotorua guest house provides complimentary wireless Internet access.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: NZD 5-25 per person
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Canoeing
  • Fishing
  • Helicopter/aeroplane tours
  • Kayaking
  • Mini golf
  • Playground

Family friendly

  • Free children's club
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • Library

Guest services

  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Conference space (215 square feet)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

More

  • Connecting rooms available

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 6:00 PM
Express check-in
Minimum check-in age - 15

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

The front desk is open daily from 2:00 PM - 6:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival

Access methods

Access code, staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 5 and NZD 25 per person (approximately)
  • Airport shuttle fee: NZD 25 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Troutbeck Lodge Rotorua
Troutbeck Lodge
Troutbeck Rotorua
Troutbeck Lodge Rotorua
Troutbeck Lodge Guesthouse
Troutbeck Lodge Guesthouse Rotorua

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 16 out of 45 reviews
5 - Excellent 36%
Rating 4 - Good. 19 out of 45 reviews
4 - Good 42%
Rating 3 - Okay. 6 out of 45 reviews
3 - Okay 13%
Rating 2 - Poor. 0 out of 45 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 45 reviews
1 - Terrible 9%

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice view. We had good time there. ..
Stayed 1 night in Nov 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away this Lodge! Beware!
I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
Stayed 1 night in Nov 2019

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
Stayed 2 nights in Sep 2019

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
Stayed 1 night in Jul 2019