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"I have left my wallet in the room safe"

"We took a junior suite as that was the only room with two beds available. It was big, had two double beds, and a sofa, plus a massage chair - much welcomed after a day's walking. Decor was dated but well maintained and functional. Only oddity was that there was no safety box in the room. Room was clean, staff - both front deskers and housekeeping were efficient and friendly. Ah yes, we could have additional pillows, and the choice between simmons and tempur. it was nice to sleep with four pillows for each of us. Don't know about breakfast as we didn't book that. "

"The room was very clean and staff very nice. "

"Perfect for a solo visit to Nagano, right across from the station, a good view, all the amenities you need, and a great price"

"We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us! "

"This was our favorite hotel during our trip. Everything was outstanding from rooms to location to the amazing breakfast they offer. It is one of my all time favorite hotels I have stayed at. "

"Location was amazing and staff was super helpful. "

"Convenient location and excellent bath on too floor. Lots if nice amenities "

"Stayed here for the Snow Monkey express train. The hotel is super convenient to ride the bus. We lined up about a half hour ahead. The line really builds after that. Decided we "