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"Excellent service and the food is amazing. A must stay!"

"Amazing location with great hospitality. One of the most unique experiences of my life. "

"Hallways smelt poorly, carpets are stained throughout the facility. We got the 4 person japanese room (only 2 in the room) and it was adeqaute for us. Outdoor tub included with room can only hold two people, food included with half board was buffet style and wasn't very good, however had a decent selection of western, japanese and chinese cuisines."

"It's a wonderful hotel. Very clean, services were excellent. My family including the kids enjoyed staying thoroughly. Very close to our ski school, easy to find. Highly recommended."

"Shuttle bus is provided for people would like to ski. onsen also great in there ."

"We have a good and family style stay, good stay with driving and close to ski center."

"Great place to stay"

"The location is very good and convenient to the train station- 3min walk. The view from the property is amazing. The room was very spacious and with fantastic view too. Staff is super friendly. Included dinners were excellent. Breakfasts was good enough."

"Excellent breakfast with traditional Japanese and international foods."

"Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views. "

"Not much English spoken, but the people are very kind and very patient. Shinonoi is a quiet, cool town. I liked my stay for a rest from the big cities."

"Our room was very clean. Staff was very friendly and helpful. We enjoyed our morning breakfast. "

"Very quiet location but lovely to stay in. The room was spacious and warm and the spa was lovely after a day of snowboarding"

"It's great to feel traditional japanese local nature and life :)"