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"Staff were very helpful !"

"Outstanding service, comfortable room, good price."

"My partner and I had the most amazing time at Ember Lodge in Hakuba! The staff were so welcoming and the service was incredible. Mike and Leo organised a pick-up and drop off service for us. Breakfast cooked and served to us each morning with an option for a cooked dinner as well which was delicious. The location was perfect too, only an 5-10min walk to the ski lifts. Already looking to book another trip here!"

"Amazing family lodge - nice facilities did go in off season but was very welcoming and easy to deal with! Plus very close to Goryu"

"Comfortable and run by lovely people. The attached restaurant is very good too."

"Near to the ski resort and shuttle bus stop, clean room, nice service, reasonable price for ski rental."

"We have a good and family style stay, good stay with driving and close to ski center."

"Good place to stay and the host is really nice."

"Recently refreshed interior, decent breakfast and excellent location for skiing/boarding"

"The room structure was so sophisticated and helpful for skiing. Breakfast was so good and my kids were very satisfied."

"Hallways smelt poorly, carpets are stained throughout the facility. We got the 4 person japanese room (only 2 in the room) and it was adeqaute for us. Outdoor tub included with room can only hold two people, food included with half board was buffet style and wasn't very good, however had a decent selection of western, japanese and chinese cuisines."

"The location is very good and convenient to the train station- 3min walk. The view from the property is amazing. The room was very spacious and with fantastic view too. Staff is super friendly. Included dinners were excellent. Breakfasts was good enough."

"Comfortable and clean room; great staff, breakfast and location "

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"Great hospitality, spacious room, cleanliness, great variety of food at breakfast buffet, lovely Onsen, all in all a great experience!"

"Beautiful hotel"

"Nice location and off the beaten path. An easy 15 minute drive to most things we wanted to see; zoo, central Nagano, Nagano station. Easy parking, nice relaxing hot bath on balcony. It was an older Ryoken but maintained and Friendly staff. "