Castles in North America

"The facilities are in desperate need for a major renovation. Everything in the rooms are so old that even if housekeeping cleans them daily, a dirty feeling lingers particularly in the bathtubs and sinks. The room I was initially given had a major noise problem possibly due to bad plumbing. The second room was not as noisy, however it did not have hot water early in the morning. Housekeeping was not very efficient. When I moved to the second room, the towels from the previous guest were still hanging over the bathtub and even though I made several requests for the bathroom to be cleaned, nobody came to clean it. Thankfully, the concierge was able to get someone to clean the room when I went out for dinner. The staff member who initially checked me in was very rude to say the least (doesn't even deserve a single star). However, the concierge and the person who changed my room were exceptionally helpful and kind (they went above and beyond to assist me, I would give them more than 5 stars) - so I have mixed feelings about the staff. I should also note that the hotel does not offer a free luggage storage space after check-out. Be prepared to pay 6USD for each piece of luggage to be stored in the luggage room after check-out. Make sure to ask for the amenities provided in exchange for the destination fee (free bike rental, Guggenheim tickets, 35USD credit per day at the hotel restaurants/bars). If it wasn't for the amazing concierge I wouldn't be aware of these amenities."

"Great location close to everything! Staffs are nice and helpful."

"The rooms are so old that you see mold pp "

"Clean room close to Penn station walkable to shopping restaurants and many things to see in NY "

"This was my third stay at Kimpton Theta and the room once again was clean and comfortable. The exercise facility had functioning equipment and was also clean. Love the location as well…, TONS to do within walking distance."

"The room was 80 degrees and they could not fix it"

"Easy to check in and out. Friendly staff. Breakfast included. Easy access to time square. "

"Very nice staff, helpful polite. We will be back"

"The hotel is a solid and reasonably priced stay in the heart of midtown Manhattan (on the west side). The hotel is convenient to the subway and Times Square. It’s definitely a heavily trafficked area (especially when there’s an event at nearby Madison Square Garden). While it can feel a bit hectic it also means it feels safe at night. That said, you have to walk southeast to find any charm in NoMad or Chelsea. The breakfast is amazing for a hotel at this price point and the best I’ve ever seen. It’s also very popular, so leave time. The bed is comfortable, the bathroom clean (if a tad worn). I didn’t even reserve a view room and it was on a high enough floor to get lots of natural light. Every NYC hotel has issues with waiting for elevators. It wasn’t quite as bad at Element (the higher the floor, the better since they’re usually full by the time they get to the lower floors). Overall amazing value for the money."