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"I booked the Shakespeare about three weeks ago. When I arrived it was shut and had apparently been closed for some time. I had to find emergency accommodation at emergency accommodation cost. Extremely stressful."

"We have stayed at the Riverside hotel a few times. Not been for about 8 years but had a one night stay on the 9th May. It has been one of my favourite hotels but after staying this time the cleanliness has gone down hill. The family room No 3 was very dusty on skirting boards and dado rails and window sill was covered in flies. The shower room needed bleaching around the bottom of the shower. The lamp on the dressing table was extra dusty on top . These things can be put right if you got a good cleaner in. It has certainly put me off staying again. The breakfast was so nice & were the staff. A lovely clean bed but the lack of dusting in the room has let this hotel down. 😪"

"The stairs upto our attic room"

"It was fine for what it was. An overnight stay en route "

"The hotel is a very short distance from the M6, which makes it an ideal stop over. The accommodation was really comfortable with lovely restaurant and bar facilities. We were made most welcome by all members of staff. Food was well prepared and nicely presented. Will definitely pass details of this place to family and friends."

"Excellent location. Spotless rooms. Friendly helpful staff. Definitely recommend. "

"Good"

"Pool, jacuzzi, steam room, sauna available all day, included in the price. Breakfast great. Room nice. Staff friendly."

"Absolutely fantastic. The bathroom was one of the best I have ever used fantastic shower and bath. New facilities. Truly exceptional. The food in the restaurant was great and the place itself is amazing. Highly recommended."