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Reviews of Fortuna Hanoi Hotel

4.5 out of 5
Fortuna Hanoi Hotel
6B Lang Ha Street, Ba Dinh District, Hanoi

Reviews

7.8

Good

Rating 10 - Excellent. 135 out of 532 reviews" "
Rating 8 - Good. 234 out of 532 reviews" "
Rating 6 - Okay. 109 out of 532 reviews" "
Rating 4 - Poor. 30 out of 532 reviews" "
Rating 2 - Terrible. 24 out of 532 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Liang, Greenville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wall is too thin, you can hear people from the next door.
Stayed 1 night in Mar 2024
Response from Fortuna Hotel Hanoi on 1 Apr 2024
Dear Liang,Thank you for your review. We're sorry to hear that you did not have a good experience with us. We take all feedback seriously and will do our best to improve our services. We apologize for any inconvenience and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

seiitsu

Stayed 3 nights in Jan 2024
Response from Fortuna Hotel Hanoi on 1 Mar 2024
Dear Seitsu,Thank you for taking the time to leave us a review. We're glad to know that you had a satisfactory stay with us. We hope to see you again soon!Best regards,Fortuna Hotel Hanoi

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

YUE

Business traveller
Disliked: Staff & service
1. No bottled water. Instead, the hotel provides you with a jar of water with a lid that is not sealed. So you don't know how old the water is and what kind of water it is. I have never stayed in any hotel that does it. When are asked for a bottled water, they asked you to purchase the bottled water with a price tag. 2. Window view was messy roofs of many lower buildings and they wouldn't change it for you. 3. They refused to let you cancel your stay or give you refund. I booked for 4 nights and had to stick with it. 4. Inconsiderate and low efficient front desk. I arrived at the hotel about 3a.m ish and really wanted a bed asap but the front desk could not find my booking first and then said I could not check in until 3 pm that day. I told him I had no problem paying for that morning but just wanted the process to be faster. It took him about 10 minutes to finally get a room key for me and then I had to wait for another 10 mins to get my luggage delivered. 5. Staff don't speak English well and it was hard to communicate with them. It was very frustrated to have to talk to a few staff on the same problem, because they don't speak good English. 6. When I got a pear from the breakfast, I was told I could only eat it in the cafeteria and it was not allowed to take it away. The hotel charges like $100 per night, but is too frugal to provide free 2 bottled water a day or a pear! I will never stay at Fortuna Hanoi Hotel again. Very negative experience.
Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Liked: Amenities, property conditions & facilities
Wonderful staff
Stayed 2 nights in Nov 2023

8/10 Good

AW LAI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay & clean room.
Stayed 1 night in Oct 2023
Response from General Manager on 15 Nov 2023
Dear AW LAI,Thank you for choosing Fortuna Hotel, Hanoi, and for taking the time to share your feedback. We're delighted to hear that you had an overall good stay and that you found your room clean. Your satisfaction is our priority, and we hope to welcome you back for another positive experience in the future.Best regards,Richard Tiang,General Manager.

8/10 Good

wee yin

Business traveller
Stayed 3 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Dear wee yin,We're delighted to have met your expectations! Your happiness is our motivation.We hope to welcome you again soon.Best regards,Richard Tiang,General Manager.

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in Jul 2023
Response from General Manager on 28 Aug 2023
Dear Manish,We are thrilled to receive an excellent! We're so happy to know that you enjoyed your stay with us and we hope to have the opportunity to serve you again in the future.Best regards,Richard Tiang,General Manager.

10/10 Excellent

CK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from General Manager on 11 Aug 2023
Dear CK,Thanks for the full score! We're glad to know that you had a great stay at our hotel and we hope to have the opportunity to serve you again in the future.Best regards,Richard Tiang,General Manager.

10/10 Excellent

CK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk attentive to request.
Stayed 4 nights in May 2023
Response from General Manager on 23 May 2023
Dear CK,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean, with excellent staff and service. We take pride in maintaining high cleanliness standards and providing exceptional service to our guests.We're glad that our front desk staff was attentive to your requests, ensuring a smooth and pleasant experience during your stay.We also appreciate your positive feedback on our property conditions, facilities, and room comfort. It's our goal to provide a comfortable and enjoyable environment for our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Richard Tiang,General Manager.

8/10 Good

wee yin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from General Manager on 17 Apr 2023
Dear wee yin,Thank you for taking the time to leave us a review. We're glad to know that you had a satisfactory stay with us. We hope to see you again soon!Best regards,Richard Tiang,General Manager.

10/10 Excellent

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced and recommended hotel
The hotel originally had issue retrieving my booking but they remain patience and assisted me in my check-in. Special thanks to Mr Gener Pangan, the hotel's OM, whom have taken the extra mile in assisting me and also listening to my requests. Not my first time staying at this hotel, and things have pretty much been unchanged since pre-COVID - clean and comfortable hotel.
Stayed 3 nights in Mar 2023
Response from Richard Tiang on 21 Mar 2023
Dear Richard,Thank you for sharing your experience at the hotel on Expedia. We're glad to hear that despite the initial booking issue, our colleague Mr. Gener Pangan, were patient and helpful in making your check-in process smooth. It's great to know that you found the hotel to be clean and comfortable, and we appreciate your loyalty to the property, even before the pandemic. We hope you had an enjoyable stay and look forward to welcoming you back in the future.Best RegardsRichard Tiang, General Manager

8/10 Good

Sundeep

Liked: Cleanliness, amenities, property conditions & facilities
Hotel didn't offer an option for airport drop off.
Stayed 3 nights in Mar 2023
Response from General Manager on 17 Mar 2023
Dear Sundeep,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We would like to inform you that our hotel does offer transportation facilities including airport drop-off. We regret that this information was not properly communicated to you. We hope to have the opportunity to serve you again in the future and provide you with a better experience.Best regards,Richard Tiang,General Manager.

8/10 Good

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Thank you on 29 Oct 2022
Thank you for your good evaluateOn behalf of hotel ManagmentVera HuongDirector of sales

10/10 Excellent

wee yin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning (7:00 -9:00a.m.) street traffic control. Difficulty pick up a taxi from the hotel. If hotel can provide most traffic taxi, it can solve the problem.
Stayed 3 nights in Jul 2022

6/10 Okay

Gorn

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is old and aircon is not cold
Stayed 6 nights in May 2022
Response from Thank you on 18 Jun 2022
Dear sir, Thank you for your value comments on our hotel facilities. We will improve it soon Hope to welcome you on the next visit On behalf of hotel management Vera Huong

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A repeated stay requested by traveller. Nothing more to add on.
Stayed 2 nights in Jan 2020
Response from Kevin Cong. Senior Sales Manager on 9 Jan 2020
Dear Value Guest . Thank you for your kind feedback . At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards,

8/10 Good

Vlad, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for business stay, room was fine, nothing is really outstanding, but nothing is bad either, will definitely consider staying there again. Spa services are quite expensive considering there are options outside the hotel for approximately 3 times less money. Breakfast is totally adequate and staff is friendly and eager to help.
Stayed 2 nights in Oct 2019
Response from Kevin Cong Senior Sales Manager on 16 Nov 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

6/10 Okay

Eiji

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Kevin Cong Senior Sales Manager on 24 Oct 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel; with an abundance of amenities. The area was easy to get to from the airport and bus station although it is a bit far from the Hanoi Old Quarter.
Stayed 1 night in Oct 2019
Response from Kevin Cong Senior Sales Manage on 17 Oct 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong Senior Sales Manage

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was fantastic with options. You can have Vietnamese or Western Food.
Stayed 1 night in Oct 2019
Response from Kevin Cong Senior Sales Manager on 7 Oct 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kevin Cong Senior Sales Manage on 2 Oct 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong Senior Sales Manage

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business stay
Room size is okay, very clean. Breakfast can improve, limited selections, but pho is good.
Stayed 2 nights in Sep 2019
Response from Senior Sales Manager on 30 Sept 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

2/10 Terrible

Leanhquan, Vancouver bc Canada

Business traveller
Disliked: Staff & service
I book wrong day early then a week but your company didn’t let me change the day even I did bought insurance ready so bad
Stayed 1 night in Sep 2019
Response from Kevin Senior Sales Manager on 21 Nov 2019
Dear Guest Thank for sharing with us, we will look in to this and try to improve it to future. Best regards Kevin Senior Sales Manager

8/10 Good

Ernest

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Senior Sales Manager on 16 Sept 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Takeo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Senior Sales Manager on 16 Sept 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, convenient location
No complaints about the service - everyone was extremely friendly. Food at Tiffin was excellent. On-site casino is small, with some slot machines and roulette machines. No table games and no blackjack games at all. On-site KTV/nightclub is convenient for your business/pleasure needs.
Stayed 3 nights in Sep 2019
Response from Kevin/ Senior Sales Manager on 9 Sept 2019
Dear Value Guest Thank you for your feedback We hope you enjoyed your stay . See you then. Kevin/ Senior Sales Manager

2/10 Terrible

Kyungchul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from KEVIN on 29 Aug 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Kevin Cong Senior Sales Manage on 26 Aug 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong Senior Sales Manage

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is cleen
Stayed 3 nights in Jul 2019
Response from Kevin Cong Senior Sales Manager on 1 Aug 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Old hotel, old style rooms, not much shops surrounding, very noisy room
Stayed 3 nights in Jun 2019
Response from Kevin Cong Senior Sales Manager on 24 Jun 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are on the progress for some fixing on guest room floor, the project will estimate 1 week until 30 June 2019, We are reviewing your feedback and we will improve on this to make it better. We are apology for its inconvenience your stay in this period and we wish to welcome you at Fortuna Hanoi soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Kevin Cong Senior Sales Manager on 26 Apr 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Hock Huat Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Pullman..
Receptionist was polite and helpful, overall experience was great and will come back again.
Stayed 2 nights in Apr 2019
Response from Kevin Cong Senior Sales Manager on 13 Apr 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kevin Cong Senior Sales Manager on 3 Apr 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Western style hotel with reasonable dining restaurant in lobby. Shows little age in the rooms, but clean and pleasant. Staffs are very helpful and surrounding areas is good and safe.
Stayed 2 nights in Mar 2019
Response from Best regards, Kevin Cong Senior Sales Manager on 29 Mar 2019
Dear Value Guest, Thank you for your kind feedback, At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The price you pay and the quality of the room does not match...
Stayed 1 night in Feb 2019
Response from Kevin Cong /Senior Sales Manager on 4 Mar 2019
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Kevin Cong/ Senior Sales Manager on 21 Dec 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay for work.
Three night stay for work. Didn't have time to visit the area but from the hotel window it looked a mixture of low & old and tall & new. Very nice hotel with very attentive staff, as always in that part of the world. I don't like the 'take the money off your credit card first' system, and then keep saying you don't have enough credit left every time you charge to the room. I would go back.
Stayed 3 nights in Dec 2018
Response from Kevin Cong/ Senior Sales Manager on 20 Dec 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Durgesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay for singles in hanoi
It was amazing
Stayed 1 night in Dec 2018
Response from Kevin Cong/ Senior Sales Manager on 13 Dec 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

4/10 Poor

DAWN

Staff are great however the beds are just too hard for me. I requested a room change but they were fully booked and could only offer a smoking room near the elevator.
Stayed 2 nights in Nov 2018
Response from Kevin Cong/ Senior Sales Manager on 30 Nov 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Kevin Cong/ Senior Sales Manager on 5 Nov 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Hwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortuna hotel Hanoi
Pros: - Welcoming and polite staff - Spacious gym - Near to business strict - Clean, spacious and tidy room Cons: - Boring vicinity - Some facilities were old and worn out - Weak room water pressure: weak toilet flush, occasionally inconsistent shower temperature - Taxi ban during commute hours(06:00-09:00, 16:30-19:00) - Weak sound insulation Recommended for business travellers, but not for family or sightseeing tourists since this hotel is away from main travelling spot and because of the nightclub on the basement floor sometimes it will be noisy for light sleepers. I will visit here again if I had another business travel chance.
Stayed 5 nights in Sep 2018
Response from Kevin Cong/ Senior Sales Manager on 29 Sept 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Verified traveller

Quite nice hotel and clean. Pleasant stay and helpful staff
Stayed 1 night in Sep 2018
Response from Kevin Cong/ Senior Sales Manager on 17 Sept 2018
Dear Value Guest Thank you for your kind feedback At Fortuna Hanoi, we will try our best service to meet customer expectation. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Kevin Cong/ Senior Sales Manager on 23 Aug 2018
Dear Value Guest, Thank you for your kind feedback. At Fortuna Hanoi, we will try our best service to meet customer expectation. We hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi on your next business trip to Hanoi. Best regards, Kevin Cong Senior Sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
Nice hotel for business and work, not recommended for sight seeing and tourism. Good internet service, good air conditioning, nice executive floor, nice restaurant. Casino is not for small time betting US or European person, geared more for gamblers. Overall nice stay and comfortable.
Stayed 2 nights in Mar 2018
Response from Kevin Cong/ Senior Sales Manager on 12 Mar 2018
Dear Value Guest Thank you for your sharing your travel experiences. We are appreciated your feedback, we committed to bring highest service quality to all customers to meet their expectation. We are reviewing your feedback and we will improved on this to make it better. We are looking forward to welcoming you back in the near future time. Best regards, Kevin Cong Senior sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

2/10 Terrible

Sukson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel, need renovation, not value for the money
Stayed 1 night in Aug 2017

8/10 Good

Rodney

Liked: Staff & service, room comfort
Good hotel, friendly staff. Outside the hotel there is not much close by
Stayed 1 night in Jun 2017
Dear Sir, A warm thank you for choosing Fortuna Hanoi and for taking your time to review our hotel, we are delighted to know you had enjoyable experience while staying with us, especially for our room service/ concierge/ location. We hope to have many more opportunities to be of service again in future. Warm regards, Kevin Cong Senior Sales Manager

8/10 Good

SUJEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean big room
Nice and clean big room but its a bit out of the main area
Dear Mr. Su Jeong, We very much appreciate your comments regarding your stay at the Fortuna Hotel Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality..

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Dear Sir, We very much appreciate your comments regarding your stay at the Fortuna Hotel Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality...