4/5 Good
Margaret
24 Jan. 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catering staffs
Stayed 2 nights in Jan 2020
Photo gallery
Guest reviews
4.3 out of 5 Excellent
430 reviews
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
Map
100 Hang Gai Street, Hoan Kiem District, Hanoi
Explore the area
St. Joseph's Cathedral5 min walk
Thang Long Water Puppet Theatre5 min walk
Ngoc Son Temple7 min walk
Hanoi (HAN-Noi Bai Intl.)40 min drive
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Deluxe Double or Twin Room, No Windows
Photos of Deluxe Double or Twin Room, No Windows
Deluxe Double or Twin Room, No Windows
More detailsRoom amenities
- 26 sq m
- Sleeps 2
- 1 Double Bed OR 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed or 2 Single Beds
26 square metres m2
Internet – Free WiFi
Entertainment – 32-inch LED TV, cable channels and tablet computer
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and a down duvetBathroom – Private bathroom, bathtub or shower, bathrobes and slippers
Practical – Safe, free newspaper and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No windows
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityLuxury Double Room, 1 Bedroom, City View
Photos of Luxury Double Room, 1 Bedroom, City View
Luxury Double Room, 1 Bedroom, City View
More detailsRoom amenities
- 32 sq m
- City view
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed
32 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch LED TV, cable channels and tablet computer
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and a down duvetBathroom – Private bathroom, bathtub or shower, bathrobes and slippers
Practical – Safe, free newspaper and desk; free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityGrand Room, City View
Photos of Grand Room, City View
Grand Room, City View
More detailsRoom amenities
- 45 sq m
- City view
- Sleeps 2
- 1 Double Bed OR 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed or 2 Single Beds
45 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch LED TV, cable channels and tablet computer
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and a down duvetBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Free local calls, double sofa bed and safe; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuite, Terrace, City View
Photos of Suite, Terrace, City View
Suite, Terrace, City View
More detailsRoom amenities
- 55 sq m
- City view
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed
55 square metres m2 soundproofed room, balcony with city views
Internet – Free WiFi
Entertainment – 32-inch LED TV, cable channels and tablet computer
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding, a down duvet and turn-down serviceBathroom – Private bathroom, bathtub, bathrobes and slippers
Practical – Day bed, free local calls and safe; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityFamily Triple Room, 1 Bedroom, City View
Photos of Family Triple Room, 1 Bedroom, City View
Family Triple Room, 1 Bedroom, City View
More detailsRoom amenities
- 45 sq m
- City view
- Sleeps 3
- 1 Double Bed and 1 Single Bed OR 3 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed and 1 Single Bed or 3 Single Beds
45 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch LED TV, cable channels and tablet computer
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and a down duvetBathroom – Private bathroom, bathtub or shower, bathrobes and slippers
Practical – Free local calls, double sofa bed and safe; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Hanoi
Located in Hanoi's Hoan Kiem neighbourhood, Silk Queen Hotel is in the historical district and near the airport. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ho Chi Minh Mausoleum. Travelling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping.
What's nearby
- St. Joseph's Cathedral - 5 min walk
- Hoan Kiem Lake - 5 min walk
- Thang Long Water Puppet Theatre - 5 min walk
- Ngoc Son Temple - 7 min walk
- Hanoi Old City Gate - 11 min walk
Getting around
- Hanoi Long Bien Station - 15 min walk
- Hanoi (HAN-Noi Bai Intl.) - 40 min drive
Restaurants
- Silk Queen Bar — 1 min walk
- Noodle & Roll - 3 min walk
- Buon Dua Le Cafe - 3 min walk
- Kangaroo Cafe - 3 min walk
- Polite Pub - 4 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Social distancing
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Motorbike parking only
- 24-hour return airport shuttle (surcharge)
- Airport shuttle at scheduled times, on request
- Train station pick-up shuttle (surcharge)
Food and drink
- 1 restaurant
- 1 bar
- Free daily reception
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Fitness centre
- Full-service spa
- Outdoor pool
Family friendly
- Dry cleaning service
- DVD player
- Free babysitting/childcare
- Free cots/infant beds
- Free supervised childcare/activities
- Laundry facilities
- Microwave (on request)
- Outdoor pool
- Fridge
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
Languages spoken
- English
- Vietnamese
Business services
- 1 meeting room
- Business centre
- Computer station
- Conference centre (700 square feet of space)
Outdoors
- Terrace
Spa
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - swedish
- Massage - Thai
- Massage/treatment rooms
- Sauna
- Spa open daily
- Steam room
- Thalassotherapy
- Treatment room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Braille signage
- In-room accessibility
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Designated smoking areas
- TV in lobby
Room amenities
Bedroom
- Climate control (air conditioning)
- Down comforter
- Free cots/infant beds
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Towels
Entertainment
- 32-inch LED TV
- TV channels
- DVD player
- Tablet computer
Food and drink
- Coffee/tea maker
- Free bottled water
- Microwave (on request)
- Minibar
- Fridge
More
- Connecting rooms available
- Desk
- Free local calls
- Free newspapers
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
- Soundproofing
See similar properties
Policies
Check-in
Check-in time starts at 2 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 16
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 414000 per day.
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Airport shuttle fee: VND 423000 per vehicle (one-way)
- Airport shuttle fee per child: VND 0 (one-way), (up to 5 years old)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: VND 414000 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
We should mention
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6 AM to 10 PM
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa
Property is also known as
Silk Queen Hotel Hanoi
Silk Queen Hotel
Silk Queen Hanoi
Silk Queen
Silk Queen Hotel Hotel
Silk Queen Hotel Hanoi
Silk Queen Hotel Hotel Hanoi
Frequently asked questions
4.3
Excellent
4.4/5
Cleanliness
4.5/5
Staff & service
4.3/5
Amenities
4.2/5
Property conditions & facilities
3/5 Okay
David
1 Jan. 2020
Liked: Cleanliness
Comfortable hotel, but lack of hot water ruined it
Stayed 1 night in Dec 2019
5/5 Excellent
Verified traveller
25 Dec. 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
5/5 Excellent
Davina, Melbourne
Travelled with partner
20 Dec. 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
4/5 Good
Mohd
Travelled with partner
6 Dec. 2019
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2019
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