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Reviews of Crescendo Urban Stay

4 out of 5
Crescendo Urban Stay
339 Au Co street, Tay Ho district, Hanoi, Hanoi, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.0/10

Cleanliness

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim Tuy?n

Business traveller
Liked: Amenities
The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door. I think its best place with that price.
Stayed 1 night in Apr 2024

6/10 Okay

Violette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was lovely, room was lovely, area around the property not so lovely. Road works right outside the hotel making around the hotel very very muddy. Hotel is just off a very busy road so it gets very noisy. There are dogs barking all around at all hours, there was multiple cockerels outside our bedroom window waking us up at 2am and 5am every morning for a week, so no sleep was had. The walls are paper thin and we had a family next to us that insisted on keeping the front door open while their screaming child was awake all night. Other than all that above, there are some restaurants within a 10 minute walk but you have to get a cab into the city as it’s over an hour walk. Towels provided in the room are tiny, not proper bath towels and there aren’t any proper kitchen equipment. No washing powder provided even though there’s a washing machine in every room, nothing to dry your plates after they’ve been washed, cutlery wise - the two of us had 2 forks, 1 spoon and 1 knife between us to eat dinner with some nights (taking turns who used the knife) Would stay closer in the city next time, or request a higher floor to try and get some sleep away from the animals.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Stayed 7 nights in Jan 2024

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Stayed 1 night in Jan 2024

2/10 Terrible

Marcela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is new construction, and the reception area is not yet complete. Near the West Lake, it is a 10 minute walk to coffee shops and restaurants, yoga studios, and small shops. Hanoi in general is a very noisy city, with constant road traffic. We slept well and soundly, but plan on waking up early simply due to the hustle and bustle of the city that starts before 7 am. Our room was immaculate and very comfortable. We would definitely stay here again. Given that we have also stayed in the Historic quarter, I have to say I preferred this location as it is a bit more tranquil and you can easily hail a GRAB to get to the tourist areas. I had the misfortune of losing my cell phone as I entered the taxi in front of the hotel in the morning. After informing the reception team, they were able to trace who found the phone in the street by looking at the high definition security camera feed. My phone was then returned to me that evening. The staff went over and beyond to assist in this situation, and I cannot thank them enough.
Stayed 5 nights in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
This hotel is not what the pictures appear as from the outside. I arrived very late after landing and my driver and I both could not tell this was the correct location; it literally looks like an abandoned building from the outside. After finally confirming it was real, I got checked in and went to room. Room was fine, mostly like the pictures. View isn’t anything to write home about, your view will be a busy road and a dark, dirty alley. This property should really be more upfront about the amount of construction happening in the building. The outside is filthy and the first floor is a construction zone and equally as filthy. Overall, I was okay enough with it to stay for the week as I booked but I was tempted to change hotels. I would not stay here next visit, however.
Stayed 7 nights in Oct 2023

4/10 Poor

Kwok Keung

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner is fault. I need ask several times to exchange
Stayed 1 night in Oct 2023

8/10 Good

Geneviève

Stayed 1 night in Dec 2023

10/10 Excellent

Chang Yi

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Rino

Stayed 4 nights in Dec 2023

10/10 Excellent

M Apartment

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best reception service in my life, I would recommend 10/10. We got help with laundry. Recommendations for exchanging money and sightseeing. They organized two amazing, two day long trips for us. The two receptionists that we met talked well in English. They were polite and friendly. They went extra mile and called different locations and services for us, f.e. reserved tickets to the water pupet theater. The room was clean and spacious. AC worked without any problem. There was always some water and tee in the room. There is a vegan restaurant on 1&2nd floor and city view rooftop cafe on 9th floor, The food was really tasty. Could not ask for more. The hotel is located on main road lead from city center to Hanoi airport.

10/10 Excellent

Crescendo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely excellent location near the old quarter. Staff go above and beyond to help foreign guests and are so helpful in helping with where to eat and what to do. Rooms are very spacious and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Hoang

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I experienced great service while staying here. The receptionist gave us great recommendations, allowed us to leave our luggage there after we had checked out so we could explore more, and were very accommodating to all our requests. Hotel is located near Westlake, rooms are simple but good and there is room service every day. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Myrcella

Liked: Cleanliness, amenities, property conditions & facilities
Vacationed in Hanoi for one week and decided to stay at this hotel for 1 night. I didn't go wrong. First impressions are important to me and this place didn't disappoint, the location is less than one hour from the airport, close to a wide array of restaurants and shops. The hotel is posh, clean and comfortable, the bed was one of the most comfortable beds I ever found in a hotel and the view of the city was worth every penny. I stayed in the 1 bedroom apartment with balcony on 6th floor which was quite spacious with plenty of storage space and conveniences. The property boasts spectacular views, The most important thing to mention is the customer service, every single person I encountered was friendly, polite, helpful and efficient. I am looking forward to my return.

10/10 Excellent

Agustin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The beautiful location is designed around West Lake so it is quite cool, cozy rooms, a spacious vegan restaurant, and a rooftop cafe on 9th floor. The hotel is an ideal place for you to experience good services when coming to Hanoi.

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
The room we booked was a 1-bedroom apartment, Complete with kitchen and laundry. It was also very clean and comfortable. I was a little concerned about being able to find vegetarian foods, but lucky me, there was a vegan restaurant in this hotel. The hotel also offers a litte grocery store in the basement, they make it easy!

10/10 Excellent

Margaery

Stayed 1 night in Sep 2023

10/10 Excellent

Nguyen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The room is clean, the facilities are brandnew. Food is decent. The service staff was generally ok.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim Tuy?n

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s very nice building, apartment brand new, lot of light with balcony, good location, reception very helpful! I will recommend to our friends Thank you so much!
Stayed 1 night in Sep 2023