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Photo gallery

Featured image
Indoor pool
Terrace/patio
Private Kitchen
In-room safe, desk, blackout curtains, soundproofing

Guest reviews

4.4/5 Excellent
787 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationTran Quoc Pagoda5 min walk
Popular LocationHanoi Botanical Garden16 min walk
Popular LocationHo Chi Minh Mausoleum4 min drive
AirportHanoi (HAN-Noi Bai Intl.)20 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Studio Suite, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 40 sq m
    • Lake view
    • Sleeps 4
    More detailsStudio Suite, 1 King Bed
  • Premier Room Lake View, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 35 sq m
    • Lake view
    • Sleeps 3
    More detailsPremier Room Lake View, 1 King Bed
  • Club Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    4.1/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds
  • Pacific Club, 2 Single Beds

    Room amenities

    • Sleeps 3
    More detailsPacific Club, 2 Single Beds
  • Premier Suite

    Room amenities

    • Sleeps 3
    More detailsPremier Suite
  • Executive Suite

    Room amenities

    • Sleeps 3
    More detailsExecutive Suite

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hanoi

Located in Hanoi's Ba Dinh neighbourhood, Pan Pacific Hanoi is in the city centre and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Travelling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • Tran Quoc Pagoda - 5 min walk
  • Hanoi Botanical Garden - 16 min walk
  • Dong Xuan Market - 2 min drive
  • Imperial Citadel of Thang Long - 3 min drive
  • Ho Chi Minh Mausoleum - 4 min drive

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive

Restaurants

  • Pacifica — 1 min walk
  • Ming — 1 min walk

About this property

Pan Pacific Hanoi

Family-friendly Hanoi hotel in Ba Dinh, near Ho Chi Minh Mausoleum
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 273 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Pan Pacific Hanoi offers 273 forms of accommodation with a safe and free newspapers. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: VND 20 for adults and VND 10 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 50.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: VND 20 for adults and VND 10 for children (approximately)
  • Airport shuttle fee: VND 75 per vehicle (one way)
  • Rollaway bed fee: VND 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Hanoi Sofitel
Sofitel Hanoi
Accor Plaza Hanoi
Sofitel Plaza Hanoi Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Pan Pacific Hanoi and receive a full refund?
Yes, Pan Pacific Hanoi offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Hanoi cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is Pan Pacific Hanoi pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Pan Pacific Hanoi?
Check-in begins at 2 PM. Late check-in is available during limited hours.
What time is check-out at Pan Pacific Hanoi?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 75 per vehicle, one way, applies.
Where is Pan Pacific Hanoi located?
This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum and Dong Xuan Market. Hanoi Old City Gate and Hoan Kiem Lake are also within 2 miles (3 km). Hanoi Long Bien Station is 23 minutes by foot.

Guest reviews

Overall score and ratings for Pan Pacific Hanoi

4.4
Excellent
5 - Excellent
424
4 - Good
274
3 - Okay
60
2 - Mediocre
20
1 - Poor
9
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.3
Property condition

4/5 Good

  • Liked: Room comfort
No flavour

Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay at this hotel and got a room with a view overlooking the West lake.

Stayed 3 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staff very very helpful after a very long flight ,room clean and tidy

    Stayed 1 night in Feb 2020