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Pan Pacific Hanoi

Hotel Class
5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
743 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Tran Quoc Pagoda
    5 min walk
  • Popular Location
    Hanoi Botanical Garden
    16 min walk
  • Popular Location
    Ba Dinh Square
    4 min drive
  • Airport
    Hanoi (HAN-Noi Bai Intl.)
    20 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Deluxe Room, 2 Single Beds

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Deluxe Room, 1 Extra large Double Bed

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Premier Room Lake View, 1 King Bed

    Room Amenities

    • Lake view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Studio Suite, 1 King Bed

    Room Amenities

    • Lake view
    • Sleeps 4
    More details

About this area

Hanoi

Located on a lake, Pan Pacific Hanoi is in Hanoi's Ba Dinh neighbourhood, an area with good shopping. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Hanoi Old City Gate. Travelling with kids? Consider Train Street and Ho Tay Water Park.

What's nearby

  • Popular Location
    Tran Quoc Pagoda - 5 min walk
  • Popular Location
    Hanoi Botanical Garden - 16 min walk
  • Popular Location
    Dong Xuan Market - 2 min drive
  • Popular Location
    Ba Dinh Square - 4 min drive
  • Popular Location
    Ho Chi Minh Mausoleum - 4 min drive

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive

Restaurants

  • Where to eat
  • Pacifica – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Ming – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Song Hong Bar – Lobby lounge offering international cuisine. Serves lunch and light fare daily.
  • Summit Lounge – Rooftop bar offering international cuisine. Open daily.

About this property

Pan Pacific Hanoi

Family-friendly Hanoi hotel in Ba Dinh, near Ho Chi Minh Mausoleum
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 273 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Pan Pacific Hanoi offers 273 forms of air-conditioned accommodation with a safe and free newspapers. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Policies

Check-in

Check-in time starts at 2 PM

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • No pets or service animals allowed

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. One child aged 11 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Accor Plaza Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 20 for adults and USD 10 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • flat-screen TV

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Nearby activities

Where to eat

  • Pacifica – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Ming – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Song Hong Bar – Lobby lounge offering international cuisine. Serves lunch and light fare daily.
  • Summit Lounge – Rooftop bar offering international cuisine. Open daily.
4.4

Excellent

5 - Excellent
401
4 - Good
257
3 - Okay
60
2 - Mediocre
18
1 - Poor
7
4.5
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was excellent and the view was amazing. We were not there long enough to enjoy the amenities due to a flight cancelation but we would like the stay there next time traveling.

Stayed 1 night in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Very clean and good staff. In general I liked the city around the hotel. Very interesting city with more motorcycles than cars. If hotel was in a better neighborhood would be better.

Stayed 3 nights in Oct. 2019

5/5 Excellent

    Stayed 4 nights in Oct. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities

    Staffs are polite and well trained. Room is a bit dark for my preference. Breakfast is good as usual.

    Stayed 1 night in Oct. 2019

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