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Reviews of A25 Hotel - 23 Quan Thanh

4 out of 5
A25 Hotel - 23 Quan Thanh
23 Quan Thanh, Ba Dinh District, Hanoi

Reviews

6.2
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 5 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abimbola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising the staff are all polite but the rooms are tiny dated and door not good
Stayed 1 night in Nov 2023

6/10 Okay

yuk

Liked: Staff & service
I asked none smoking room. But the room have bad smell smoke.

10/10 Excellent

Alex

Stayed 2 nights in Aug 2022

6/10 Okay

Mah

Travelled with partner
Liked: Staff & service
The location of the hotel was very convenient. For the price charged, it is a reasonable deal. I gave it 3/5 because we saw a cockroach in the room. Also, they didn’t have breakfast 1 day and told us to order in the room. The whole order was wrong, food was cold, and it was not satisfying. The other 2 days, breakfast was nice and simple.
Stayed 3 nights in Dec 2019
Response from Santa Barbara Management Team on 8 Jan 2020
Dear Mah, Thank you for taking your time to review Santa Barbara Hotel Hanoi. I'm sadden to hear that you were not entirely satisfied with our facilities and breakfast service. I have passed on your comment to our F&B and Housekeeping team to attend to these matters. Thank you for sharing this valuable feedback for our team to take onboard Kind regards, Management Team.

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2019
Response from Do Xuan Mai on 9 Dec 2019
Thank you so much for your staying with us. We do hope to see you again at our Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location & Value
everything good, carpet in room had moldy smell. Wife was good.

8/10 Good

Andy, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location, outstanding staff
Just stayed for a week at the Santa Barbara hotel. The hotel is just north of the Old Quarter, about a 20 min casual stroll from the north end of Hoam Kiem lake. We are a family of four and were very comfortable in a 'family room' with three single beds (2 of these are king singles and my wife and I had no trouble sleeping in one). The room faced Hung Bun and was quiet - the sound insulation in the hotel is very effective. The restaurant downstairs is casual and relaxing, food and staff were great. The menu is Western style so we generally ate breakfast there (good Pho) and ate elsewhere for other meals, but we had several lunch or evening meals there all of which were very reasonably priced and yummy. The staff were exceptional. Nothing was too much trouble. Language was no problem for non-Vietnamese speakers. Plenty of power-points, good TV, good aircon, plenty of fresh bedding and towels. Laundry service was efficient and inexpensive, mini-bar was great and inexpensive. There was no iron in the room but I am sure we could have had one if we had asked. There were renovations going on during our stay so I am sure the facilities will continue to improve.

6/10 Okay

Jimmy

Liked: Cleanliness
Disliked: Property conditions & facilities
Old but very goog value for money
Extrely good value for money. The hotel is old and a bit worn out, breakfast is fine and the staff very nice. The rooms even offer toothbruch, shaving gear and other things for free. Its placed perfectly just outside the old city
Stayed 3 nights in Dec 2023
Response from A25 Hotel on 12 Dec 2023
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are delighted to read that you had a pleasant stay during your vacation with us . However, we are sorry that we did not live up to your expectations and that we did not meet our own standards. We are always trying to improve the service and upgrade the facilities. We look forward to welcoming you back next time.Best regards!

6/10 Okay

Jimmy

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
제 방만 그랬을지 모르겠지만 엘리베이터 옆 방이라 그런지 오지게 씨끄시끄러웠어요. 복도에서 말하는 사람 딕션이 그대로 문을 뚫고 들어옵니다. 8시-10시 사이에 청소아주머니들이 오나봐요. 이분들 말 드럽게 많습니다. Hㅏ.. 방이랑 방 사이 소음은 별로 안 나요. 복도에서 떠들면 그게 그대로 귀에 꽂힐 뿐 나머지는 마음에 듭니다^^ 근데 화장실 샤워기나 수건걸이가 왜그렇게 높이 있는지 모르겠어요. 샤워기가 구려서 물줄기가 한 방향으로 나오지 않습니다. 위치가 짱 좋아요. 리셉션도 친절합니다. 새벽 3시에 도착했는데 로비 불이 꺼져있어서 당황했지만 리셉션 바닥에서 주무시고 계시더라고요.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
蟻が出ます
洗面に残った甘味のあるジュース類を流したら、どこからともなく蟻が…流石がにドン引き… 同じことが最上階のレストランでも、テーブルに蟻がたかってました。 シャワーブースの汚さなんかも考えると、もう… 久しぶりに泊まりましたが、色々と目につきました。 それと団体客が多く、私が滞在中は夜中まで、うるさい事が多かったです。

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
正直水周りは･･･あとは団体の中国系が声が大きくうるさい。値段を考えると仕方ない所も有りますが、ちょっとというところもあるので改善して貰えればと思います。更なる改善を期待していす。･･･････････････････････････････････････