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"What makes this hotel is the staff from front desk to those dealing with the rooms. Everyone was professional courteous & very helpful. Spotlessly clean. For me the location is ideal. I will be back."

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"I stayed for two nights in a superior room and left feeling disappointed overall. Positives first: the staff were very friendly and welcoming, the location is excellent for the city centre, and the shower was lovely. However, several issues affected our stay. The room had no proper curtains, so light came through the blinds, making it hard to sleep. There was also a skylight with a blind that couldn’t be closed due to its height, which made this worse. The TV had signal problems and eventually only showed half the screen. Furniture was poor—just one chair, and it had three wobbly legs. Storage and layout were not well thought out. There was only one small chest of drawers, which also held the coffee facilities, so there was no proper dressing table. The kettle couldn’t reach the nearest socket, so we had to boil it on the floor. The mirror setup was inconvenient: a full-length mirror near the entrance had no lighting, and a smaller mirror wasn’t near a socket for drying or styling hair. Overall, the room did not match the superior standard or the photos advertised. While the staff and location were great, the room itself needs significant improvement."

"A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again. "

"Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work."

"Clean room and bathroom , towels and sheets. Hot water. Hot water initially discoloured from sink tap but cleared. Apparently due to heating Room heater didn’t work Lift was broken when I stayed. Steep stairs and upper floor room ok for me , but impossible for any disability. Stairwell grubby."

"The staff there was really lovely The room we stayed in was not really kept well and the upkeep was a bit poor and it was not the cleanest. The breakfast was nice it was a breakfast buffet next door. The gym was small but decent for a workout The pool sauna and jacuzzi was amazing, steam room wasn’t working when I went though or was not set up "

"Rooms were cleaned to an extremely high standard. WiFi worked well enough for my needs. Was only watching YouTube whilst relaxing in the evening . Wouldn't know what it would be like if i had to use it during the day for work. Breakfast was very nice. Not the most amazing selection but food items were replenished before they completely ran out and tables were cleared and cleaned very quickly "

"We love the Resident!! Would encourage all visitors to Liverpool to give this property a go! "