Boutique Hotels & Resorts in Chester from NZ$162

"We loved the rooms and the hotel. It is in a great location and there is good underground parking albeit £20 pn. Some of the rooms and areas are starting to look a little bit tatty in places. The chair I sat on in the dining area was quite disgusting. It was covered in stains. I would not bother with the breakfast. It is really terrible. We had the continental offering.Porridge tasted like the milk had gone off and took about 30 minutes from order to serving.My husband ordered toast and it was stole cold when it arrived. It didn't even melt the butter slightly the continental breakfast menu had been changed since our last stay 3 weeks prior. We thought it was very bad last time but this is even worse. There were no capuccinos. They were replaced by 2 urns of stale coffee and hot water for the make your own cup of tea. Sliced fruit was replaced by whole fruit. A women on the next table helped herself to 2 bananas and 2 large plums from the fruit bowl and put them in her bag. This falling standards and cost cutting must be loosing the hotel many of it customers."

"Our room was spacious, clean and tastefully decorated. The Hotel was interesting, quirky and "different " from the norm. There were different areas to enjoy both in and outside. The decor was amazing. The restaurant was accessible and again quirky in design. The food was delicious 😋. All Staff were friendly and helpful. "

"Unfortunately my experience in room 414 last night was not good, there was an annoing continuous sound all night up above the room( not the air conditioning unit ss this was off) also the bed was unsteady. Each time my husband or i moved it disturbed the other person. This resulted in myself not having a good nights rest . Shame as all previous visits to the Grosvenor have been amazing ."