North America Luxury Holidays

We did not get to stay at the actual Mandalay Bay like we were supposed to, but instead were placed at the W Hotel, attached to Mandalay Bay. Also we got in super late 1:00a.m. on Friday morning because of flight delays, so I wanted to call Mandalay Bay to ask them to hold our room, but tried every phone number listed, and no one would answer the phones anywhere on the property because they said on the recording it was after hours. I then tried to chat online stating my issue with needing to talk to anyone about holding our room, but finally gave up trying after an hour of calls, chats online, etc. and just had to hope our room was still available when we got there. I’ve never had the experience of a huge hotel not having someone available 24/7 available for customers…super frustrating! On a positive note, our room was quiet and bed comfortable, even though it wasn’t where I had booked reservations.

Should have trusted my gut to see reviews first. For a hotel with some status. $1k a night that doesn’t provide a kettle, coffee machine, bath room slippers. Has to be requested for. (And was told subject to availability and was lucky to have gotten it from the housekeeping staff) seriously? Friends also stayed in the suite, SUBPAR standard service etc for $2k a night. They are members and will have more to review. Front service staff for checking in. Wow..leaves much to be desired. Make staff were just cordial and dead pan. Been to so many hotels and the price? This is really disappointing. Even a $200:night hotel at indigo NY gave better service and had EVERYTHING. Saving grace? The Porters and doormen were exceptional along with the Housekeeping staff. THEY were the ones that gave 10/10 service.

Disappointed in how poorly managed this hotel is — it truly lacks the quality you expect for the price. There was no warmth or genuine hospitality from the staff; it feels like you’re paying for the beauty of the building, not for a welcoming or comfortable experience. I tried reaching out to someone today regarding issues from my stay, but the response I received was rude and dismissive. Definitely not the level of service I expected.

Staff is always there for your every need. Excellent clean room. Quiet and luxurious

Had a great stay at this hotel. Lobby was beautiful, room clean and large enough for me and my daughter and finally the hotel was walking distance from great restaurants and sites such as Grand Central station, Rockefeller Center, Central Park, St. Patrick's Cathedral and more.

Had a great stay at this hotel. Lobby was beautiful, room clean and large enough for me and my daughter and finally the hotel was walking distance from great restaurants and sites such as Grand Central station, Rockefeller Center, Central Park, St. Patrick's Cathedral and more.

Staff is always there for your every need. Excellent clean room. Quiet and luxurious