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"I was a bit disappointed especially given the marketing (that team gets 5 stars!). I thought the rooms were outdated and a little worn, the breakfast was cold and limited, the pool and gym are part of a private member facility (so busy in the evening), the food in the pub/bar was terrible (!!) and when we asked if there were two singles available we were told we could easily use the sofa bed, but not linen provided. Perhaps I’ve done too much travelling and am jaded, but … On the plus side, easy access from the railway station, "

"good"

"I was greeted by Josh who was not as friendly as I would have liked. He came across a little abrupt. Josh looked like he didn't want to be there and it was an effort on his part, not I feel a good representation.l of Hand-picked Hotels standard.Peter on the other hand who kindly took my luggage showed me around gave me various useful pieces of information was excellent.I checked into my room 212 which overall adequate.Fair sized room.Bottled water, good.Separate bath & shower jets didn't work,flew out, little water. Room smelt odd, windows were open but it didn't smell pleasant at all.No coffee pod machine especially for a higher end priced room. Cows milk, non-dairy options? Sink & shower screen had black build and limescale, see photos, requires cleaning, unhygienic & under bath tap, dirty toilet brush holder base.Jo in the Spa was excellent, very well presented very welcoming, very friendly & helpful, professional & a credit.Rebecca front of house, excellent, very smartly dressed, professional, extremely polite & courteous. Great service, another gem.Hannah at breakfast was lovely, super coffee, very polite, friendly, efficient & professional.Very well presented & friendly.Luis on the bar, lovely guy, a very gifted barman, extremely polite & attentive, a credit.Helen & Collettee @ breakfast, very loudly spoken, very noisy clearing tables. Unenjoyable while trying to relax first thing in the morning.Uniforms looked unkempt & ill fitted. Room service v good"

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again. "

"Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work."

"Rooms were cleaned to an extremely high standard. WiFi worked well enough for my needs. Was only watching YouTube whilst relaxing in the evening . Wouldn't know what it would be like if i had to use it during the day for work. Breakfast was very nice. Not the most amazing selection but food items were replenished before they completely ran out and tables were cleared and cleaned very quickly "

"Lovely hotel staff friendly and helpful would recommend "

"Hotels.com asked for a breakfast specific review, so: Breakfast was a quick and simple hot and cold buffet with plenty of delicious things on offer. Decent coffees are an issue though as you have to pay extra, which seems a little old fashioned. and sometimes they don't switch the coffee machine on early enough."