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"Good service and excellent customer service "

"From arriving you are greeted nicely from reception. Having already checked in prior to arriving, made everything smooth and quick. The hotel is gorgeous, warm and good sized rooms with all the amenities you need ie hairdryer, iron and board, tea coffee sugars and milk with a complimentary biscuit. Hand wash, body wash with lotion also provided. We had a meal in the fine dining restaurant and that was absolutely delicious with all three courses. The waiting staff were always very nice, smiley and served you like you were special. The room was kept spotlessly clean for the 4nights away and was attended to every day. The grounds were immaculate and would love to see it in the summer. In all we enjoyed our stay very much and wouldn't hesitate to return again. "

"Beautiful room and. Service, staff can't do enough to help, lovely touches such as coffee bags. Coke and popcorn in room .. all included."

"Jakub and "

"Really enjoyed my stay here. Thank you "

"Great hotel right in the centre of Chester. Only a minute walk from the bars, shops and restaurants. "

"Very pleasant stay"

"Service was impeccable from the minute we arrived. "

"Nice and easy check in. Junior Suite was a lovely room. Spa was very nice although the additional £20 per person per day even though we had 2 treatments booked in. This wasn’t really made clear until we arrived. "