Whakarewarewa Hotels, Rotorua

"Everything was fine and smooth "

"We loved our stay! Immaculately clean, room was so spacious, and we even played some mini golf on site. "

"Very nice stay, great bed,clean room. Small kitchenet. All you need with great staff."

"Dirty, disgusting actually, id say its been used to home the homeless or something, couch was shredded and out on the porch all floors had stains everywhere"

"The whole park had an atmosphere of lack of maintenance. Peeling paint, rotten wood panels, old plumbing/fittings left unused on the walls. The verandah on our cabin felt like we could step through the wood any moment - they had also covered a hole with a mat.. our cabin had no running water - we had to go outside to a hole in the fence where a tap poked out for our use. The unit’s power points tripped out but they knew all about it as this happens all the time if too many appliances were being used. (We had a toaster, kettle going along with their small fridge and heater). The women’s showers were non existent (2 + 1disabled) The shower heads were either cracked with water squirting in all directions or simply squirted horizontally making it impossible to use it hands free. Mould at the hand basins. The only good thing about it was the fact it was a short walk to a tourist attraction. The ladies who were in the office were efficient and receptive to requests. (I asked for a pot to use)"

"Room was spotless. Manager was amazing. Great personality always a smile. Full of information. "

"Clean and spacious room Friendly and helpful staff Tasty breakfast "

"Clean room. Good location. "

"Hotel’s location is handy, close to Eat Street and HotSprings. Plenty of parking, paid or off-street. Rooms as spacious. TV decent size and good channels. The bed is comfy but pillows need to be replaced, worn and tears appearing. Curtains had mould and stains. Bathroom facilities have seen better days, toilet flush not so good. Carpets need to be replaced, stains and dirt and tear and wear accumulating. Breakfast staff are friendly and welcoming. Selection of food reduced significantly compared to before. Lack of individual packs of condiments, spreads for breads, putting butter, jam or marmite for everyone to take from raise hygiene concerns! Coffee was horrible. Not good value for money. "